Doug L. Horn – Farmers Insurance

These people are crooks! The people that work there especially the agency DOUG! Everything seems all good at first but behind your back they’re forging signature, changing policies without your permission. I DIDNT catch on to all of this until i got into my first accident and got a lawyer involved and they refuse to admit their fault of getting my policy switch with another person with a similar last name. What makes it worse they just needed to call cooperate and explain the misunderstanding but instead he had a story and said he remember me coming inside changing policy to that other person which i said that stupid, and complete bs, i wouldnt be driving and putting my car insured to someone else that have no access to driving my car. So basically they was taking my money and pocketing it but i wasn’t «covered» well luckily for me i kept all my receipt proving why am I giving them money and where is my money going towards if its not for my policy? Basically long story short, when shiiii gets real they want to act like they cant help all because of their mistakes… and put the blame on you with a false story, they will even forge your signature, save yourself the headache and take your business elsewhere! These people smile in your face but fake as hell… they even share personal information with outsiders, I’m Cambodian an understands their language and every time I’m there to pay my bill they’re opening into someone files giving outsiders information’s.. Which i find very unprofessional. Please go anywhere but here!

Great insurance, very helpful staff. Most recently, I had to get a new policy when we moved back into our previously rented home. Terry @ Doug Horn Farmer’s was greatly helpful.
This is my 3^rd policy with this office. I’ve had home insurance here since 2003. Competitive pricing, good discounts, and extra discount with car insurance. I ended up with life insurance too.
Ultra convenient that most of my updates to policies are done over the phone. Great advice given when we had major issues after a broken water pipe… I have the utmost trust in this office.
Though they have a large Asian customer base, they absolutely met the needs of this amserican customer. I really enjoyed dealing w Terry, super knowledgeable, even with tons of questions I threw out!

I DO NOT recommend this place!
Absolutely terrible customer service. They change customer service reps like changing clothes. The rates they offer are way too high. The only reason I stayed with them for so long was because of it was convenient. I finally shopped around and discovered I’ve been paying way too much.
I recently purchased a new vehicle and my rate went up even more. I would check my bill and see miscellaneous charges without any explanation of what it was for. I called the reps and they told me they would contact somebody only to come back and tell me I still have to pay the fee (oh, and sometimes they would reduce the miscellaneous fee but I would still have to pay it.) I am so feed up with the insurance agency.
I don’t care if they cater to Cambodians — Khmer speaking community. Do not get insurance here!