Adriana’s Insurance

They get over you over the phone. My mom called for a quote contribute all the information that was required to receive an accurate quote they told her an amount we showed up and stated it would be more, we were on our way with the intentions to pay full amount for one year. After all it was just better to stay with Mercury Insurance we have been customers for many years. We just left it at that.

I remember coming here for a quote for an sr22 insurance an one of the girls here gave me a really high quote an down payment entry of like 800 as i got up to go shop around she lower to like 400 i went to fiesta insurance got sr22 with a 100 down an monthly payments of $ 45 when adrianas insurAnce was like 150 – 200 monthly god damn rip off

We had been clients of Adriana’s for over 6 years. I guess we stayed that long because we never really needed any additional help with our policy or changes to it. But come the time that something needs to be changed or there is something the clients need help with, the agents at Adriana’s in long beach (1075 Pacific Coast Highway) are very rude and unprofessional. Want to charge a fee for everything they do even to remove a car, which to me removing a car should be part of the customer service that comes with being an agent. They don’t like to help the clients and are always rude and can’t give clients explanations of why they run the office the way they do and try to run you out of the office as fast as possible. I myself am an insurance agent as well (not for auto) but know very well of the code and ethics that are supposed to be followed by all agents. And let me say that the agents at this location don’t know anything about code and ethics or even customer service. We have cancelled our policy with Adriana’s after being there for at least 6 years and have gone with another agency, and we will not return or recommend them to anyone we know. (even our cancellation wasn’t done correctly by a girl of the name of Julia at this location) I am very disappointed and upset that being that Adriana’s caters to the Latino community and prides itself in customer service and customer satisfaction the agents seem to not have gotten that memo. The agents don’t appreciate their clientele all they care about is getting $$$. They take advantage of their own people who don’t have a clue how insurance works and try to charge as much as they can get out of them. It’s unfortunate and I think something needs to be done and should be done about this.

DO NOT GO TO ANY ADRIANA’S INSURANCE LOCATION! ESPECIALLY THIS ONE!
They will rip you off by so much! They take advantage of people!
BE SURE TO READ BEFORE YOU SIGN because their broker fee is ridiculous there is no reason why any insurance should charge as much as they do! Any other place will help you for your benefit not for their commission/​benefits.
STAY AWAY FROM THIS BUSINESS AT ALL COST! SPREAD THE WORD!

This place is terrible! I just called them for a quote and they gave me the generic $ 28 price that is total BS. They low-​ball everybody who calls and this price is most likely what they will give you, despite your car/​age etc… then when i try to finalize the rate, the super incompetent agent asks for my VIN and DL # then puts me on hold. After about five mins, he comes back on the line and says that he must have gotten the info down incorrectly and asks me to repeat it. I give it to him again and he just says hold on and immediately places me on hold while I was mid sentence asking him a question about what type of coverage I would need. This time, he didn’t push the hold button and I can hear him speaking Spanish to another one of his co-​workers, while listening to the radio and they seem to be laughing in the background and having a conversation about god knows what… It definitely didn’t seem have anything to do with insurance or what i needed help with. Finally he comes back on the line and says that there’s a problem with his system and needs to call me back. I tell him don’t bother and then he just hung up on me. Save yourself the time and hassle and don’t waste your time. Maybe if I spoke Spanish, my experience would have been better but since they could obviously tell that I didn’t, they didn’t seem to give two shits about me. This place is a joke!

I don’t think this ghetto-​ass excuse for an insurance broker should even receive one star. However it seemed to be a required field.
I used this broker in the past for my car insurance. That was a long painful experience which I’ve managed to erase from my memory.
Two years later I decide to give them another shot with my new car. I called in advance to ask what I needed in order to add my car to my existing policy. The girl on the phone refused to give me a quote or any information of what I would be paying extra. She (Lorena) insisted that I would have to visit their office in person in order to get all the information. Nothing else she could do for me over the phone.
I walk into their office and get called over by an available rep. So I sit down and ask what I need and how much would it cost to add a new car to my policy. This sharpie eyebrowed broad tells me $ 100 bucks. I of course not getting paid until Friday (two days from then) have no money on me and I asked her if they could bill me. Her response was «What, you thought it was going to be free?»
aaahhh…I bit my tongue because although her reaction was totally rude and unprofessional I was not ready to stoop to her level of stupid. I begin to tell her how I had called earlier that week in order to get all the info in advance and the rep (Lorena) refused to give me information. To this she responds, «There’s no Lorena who works here». I showed her the phone # which I had called, which she confirms is their office. But continues to say I must have called the wrong place because there is no Lorena there. At this point what I imagine was her boss sitting behind her asks her in Spanish what’s the problem. She turns her head and begins to tell her in Spanish that I thought it would be free. (If you don’t know by now this broker’s office is run by and caters to Hispanics. I myself am Mexican and Spanish is my first language. However I am very light skinned and easily confused for a white girl.) This ignorant girl begins to talk bad about me to her boss in Spanish thinking I would not understand. I stopped her and told her boss in Spanish exactly what I said and how this girl was putting words in mouth and how she’s acting like a total bitch. They both froze and their jaws dropped because I understood every word.
aaaaaaaaaahhh!!! I walked out of there extremely irritated and unsatisfied. I had to endure 3 minutes of her ghetto attitude but I figure she’s got to deal with herself for the rest of her life so I guess I came out the winner.
DO NOT GO HERE!!! THEY EXTREMELY SUCK AND SHOULD BE CLOSED DOWN.