Verizon

Alright so the representative that helped me deserves 5 stars and that was why the store gets 2 stars total from me.
Let’s start. Been in here a few times now. Never left happy nor with what I needed. They do a good job of greeting you at the door and getting you on the queue. However unless you’re the first one through the door in the morning expect to wait 10 minutes or more to be helped. Ultimately this is because of how busy they are which is out of your control.
Next. I have been fortunate to have very nice and hard working reps but they are handcuffed by corporate and store policy which ultimately (from my experiences) is able to waive (if you call corporate sales and help desk as well as the loyalty department). But even though they have been nice they nor their managers have been able to help with any of my issues (so far they have all been trying to spend more money with Verizon! Apparently they don’t want it).
Lastly I have given this store its final chance. Every time I leave the store upset and end up calling into customer service where they are able to assist me and have always found a great compromise or solution to my concerns; albeit I have to wait for any new devices in the mail.
So take your chances.

So after many headaches and hours on the phone with Verizon (and the smiling face a mentioned previously ended up being of little help), Verizon’s final defense is that there is nothing wrong (I had full signal at my home until a couple months ago and all of the sudden i can barely connect). Not device related — all 5 devices in my home began same problem at the same time — little or no cell service.

Stop! Don’t sign with Verizon! Verizon may have great coverage but they definitely have very poor customer service and high prices. Numerous times my bill has been wrong and I call customer service and they say it will get fixed but it never does. Just paid a bill that was too high but just sick of dealing with them. Gone and never coming back once my contract is up.

We loved this store! We had problems at another Diamond Wireless store at park meadows mall and Dustin (manager) and Pat (Associate) were very helpful! They helped fix the other stores mistakes and saved us a bunch of money. Great employees and super friendly! They took the time to explain all of the details of our new plan so we knew exactly what we were getting into. Highly highly recommend these guys. Thanks again Dustin and Pat!

So, I thought I was walking into a Verizon store so I could get my phone worked on. No way man, I did it so I could hang out for an hour without getting any help and watch store associates stand around. Well, I didn’t have anything else to do with my family on a Tuesday night. I had no idea this is how I like to spend my very limited and precious family time! Thank you verizon staff for allowing me to experience this revelation!
OK, let’s get real. It wasn’t until I announced very loudly to my husband (via speaker phone) that I was writing a Unilocal review and giving them 2 more minutes before I left that I got any service. Three associates came over to help when all I needed was to get a screen protector swapped out and another put on. Turns out, they didn’t seem to care about customer service until they heard the word Unilocal.
The only bright spot in the evening was Dimitri. He seemed to know what he was doing and seemed to go out of his way to make sure I was satisfied with at least his service.
So all in all, would I go back to this store? I probably would, but only if what I wanted was not available online and only if Dimitri was working.

Staff always seems incredibly cocky, very full of themselves… Don’t really seem to truely care about the customer needs. They seem more interested in talking about how smart they are etc.

Devin was absolutely amazing! He was so helpful and understanding. By far the best customer service I’ve had in a long time. He listened to my issues and found a solution right away. I will now only be contacting him for my phone services.

While this review has more to do with Verizon as a Company — it is this specific location that has lied to us, stalled the process and acted like the problem was just us — all while knowing the FCC was actively investigating Verizon for promotion fraud.
We are fighting Verizon over a promised, verified and documented ‘turn-​in promotion’ from last September. Each time I’ve tried to use the ‘virtual credit’ I am met with a blank stare followed by someone ‘from the back’ emerging with talk-​speak some a new excuse. Each one more elaborate than the last. I dig my heels in, produce paperwork and the virtual credit — virtually re-​appears. Yesterday I went in to use the credit and the request once again resulted in a new excuse why the credit is no longer available, «we have purged those files they no longer exist». Knowing the limits of my civility — today I have sent in the calmer of us. I know myself and waiting in the car is best for everyone involved. So I started looking up Verizon and their cell turn-​in program to learn that currently the FCC is gathering evidence for a class action fraud case. Including the charges that they actively used email auto-​delete (I had to look that one up — it is a real thing) feature for emails sent with the virtual credit info. In other words you go to use the credit and poof the email has evaporated days/​weeks ago. Thousands of complaints of that little gem came up with a simple Google search. Some users have found relief with the BBB, others have joined the class action suit. What else was amazing is that in my search — Verizon is still offering rebates for certain products being turned in. That’s just plain cheeky! No wonder they act like nothing is wrong. Spoiler alert: if you’re not reading this review — Verizon just also figured out how to auto-​delete Unilocal reviews too. Hey it could happen.

This store is super clean and just as busy as all the Verizon stores are! I liked that they had a station set up to make waiting more convenient. You have to expect a wait at the Verizon store so, its nice that they have seating and work space for you during that time. I got some papers graded while I charged my phone!
The staff was attentive and helpful. They couldn’t resolve my issues at the store but gave me great advice on what I could do and where to go in order to handle what I needed.

Husband bought a phone online, and chose to pick it up in store.
When we got there on a Sunday, the store was packed (but we were expecting that). We weren’t expecting the country playlist they were blasting at Abercrombie levels.
Waited 20 mins for someone to help us… and was no help at all. After calling in backup from two other sales people, and making two phone calls. I was told it was my fault because my credit needed approval even though I’ve paid my bill on time every month for 6 years.
While waiting, we looked at cases. But since we had so much time to kill, we just bought one on Amazon using my phone. Same quality, half the price.
Won’t be coming back if we can help it.

Was in here on Friday afternoon and Derek made all my iPhone and iPad dreams come true, I couldn’t have asked for a better experience. Initially, I was told by the greeter that what I wanted wouldn’t be possible, and Derek worked with me to find an amazing solution and I left completely satisfied.

Beware. Don’t get sucked into the Edge Contracts. They sell you with the credits, upgrade sooner, etc. You cannot get out of the contracts for two years, your bill WILL be higher (don’t believe otherwise) and have to turn your phone in at the end of the contract, so you will be starting from ground zero while in the meantime paying higher bills. Three phones in my household, was sold on Edge, and bill is 320 plus taxes… but when they sold me we left ATT because it was going to drop to 200 plus tax. Lies from people that have no clue about even their own systems, capabilities, autonomy levels to makes decisions on the phone nor in the stores. The speed of the LTE or XLTE is NOT as fast as ATT nor Sprint. I was told that I would get an equipment credit because they screwed up my account so badly, gave my daughter my number I use for work, changed the upgrade dates to the wrong ones, lost my voicemails, etc. Well they changed me for the equipment I purchased with the credit and the credit never came. Several hours on the phone with customer service, five hours in the store and still not right. DONT DO IT!

If you want slow, crappy service, this store is for you! The Verizon reps take a ridiculous amount of time with each customer. They are slow, not knowledgeable, and have to call another Verizon for help, seriously? Don’t expect them to help with you small problems because they don’t know what they are doing and they’re very rude about it. Not coming back to this store again.

We have bee to many verizon stores, with mixed reviews generally leaning tword negative experience. Not so with this verizon. Of course we did experience the standard greeter, and 15 – 20 minute wait time, however this was better than being told 15 – 20 minutes and waiting over an hour, wich we have started coming to expect with most verizons. Trey was a HUGE help, and got us back up and running within a few minutes. This is an example of what happens when Verizon gets it right!

This is a review for the Verizon store… not the service. Been there a few times to get a new phone and there is always a long wait. This time when we asked how many people were ahead of us in line, she said 14 people, but that should take only 20 to 30 minutes. Really?
Can we get some more people working at the Verizon store on the weekends?

30 Minute wait to make a return/​purchase! How about stop standing there with a tablet and just help people as they come in. This «customer service» is absurd. Maybe it’s time to hire more people. I will never come back. After they took my name they were just standing there waiting for another person to come in. And it’s not like you can make an appointment to return/​purchase accessories.

While this store is impressive in presentation, I speak only of my sales experience. Upon arriving on a Saturday, the door greeter said it would be a 45 min wait. I left and returned on Tuesday at 6:30PM-a slow time. Again the greeter said a 45 minute wait (hey I’m buying a cell phone, not sending a package USPS). The wait turned out to be more like 20 min, but the greeter didn’t drill down on why I was there to suggest that what I needed could be done over the phone or online.
When I got with a sales rep, with the intent to order an iPhone 6, suddenly all of the incentives I got over the phone from a VZN sales rep the day before had expired. I left, called VZN on my cell and ordered my iPhone 6 not only with all the incentives, I got the $ 30 change fee waived as well.
Placing my order at this retail location would have been costly. It is a mystery to me that dealing over the phone was more effective than in person. As Mom would say, «What is this country coming to?» Use this store for viewing hardware (Verizon finally figured out how to display phones with without the rubber band tethers) and then go place your order online or by calling in. You may get a competent sales rep at the retail store, but these days I think that is hit or miss. Oh, did I mention I am one of the longest term customers with Verizon Wireless-​over 25 years. They should be kissing my arse.

So even thought I am not impressed by Verizon right now for various reasons, I am very impressed with this location for the fact that they have EVERYTHING.
Most of the locations I have been to have one or two cases and a few ear phones and that’s pretty much it. This place is the MEGA STORE. It has absolutely everything. Not just two cases to choose from but literally dozens for each brand and style of phone. There’s a giant wall of them and pretty much everything else you could need for your electronics.
I will be dealing with this location from now on for sure. The people were actually really nice even though they could not help me. I didn’t get the same. well «too damn bad» attitude I have gotten from other locations.

I had an issue with a brand new phone and they took care of it with some of the best service I’ve received in retail. Claire and Jaxson (I hope I remembered that right) made sure I had water, checked in regularly, and apologized for my long wait even though it was an internet issue causing the problem and not them.
I can’t say enough nice things, and my phone was replaced immediately in store.

I have been to this particular store several times over the years. My experiences here have been a bit of a mixed bag. On my most recent visit, however, I was quite impressed. The store was well-​staffed, and the associates were friendly and helpful. Michael, in particular provided excellent customer service, and helped resolve my issues very satisfactorily. He quickly helped me find a plan better suited to my needs, that will actually save me money. He also guided my selection of a piece of hardware that seems to work quite well. I was very happy as I left the store on this day.