Sprint Store

please note this is not a review of the sprint wireless phone service because god knows they need help. rather, this is a review of the store.
i was a sprint customer for over 9 years. i had been rooting for them to do better every year. while i enjoyed their low fare, their signal/​speed was just really terrible. this finally ended when t-​mobile had a competitive pricing and much better wireless service so i switched over to t-​mobile.
once i switched over, the sprint customer service gave me myriad of problems returning my leased phone and wanted me charge me exuberant amount of money for it. i finally had to return to the point of purchase to deal in person.
dave martinez was very helpful. he was professional and confident and i wish every customer representative is like him. he pretty much resolved the issue within minutes, so i’ve got to give him credit when credit is due.
his supervisor (the store manager), beverly, however, is not as on top of her stuff. she did not read dave’s email two days after it was sent and it took me an additional three phone calls to locate her (even left call back number but never got a call). she initially suspicious of what i told her but eventually was more pleasant.
the problem was resolved within three days which is far better than i could get from the sprint customer service line.

Hi my name is Joseph Galeai I was at the Lomita store on pacific coast hwy and very please with the services. Manager Beverly was very helpful and precised on helping me get a new iPhone6. I would recommend this store to all my family’s and friends. I’m very happy the Beverly and staffs greeted me with open arms and very friendly. Everything was on point. She deserved a promotion or a raised. Thank Beverly!

After visiting the Spring store in Harbor City, I didn’t appreciate the customer service and lack of knowledge that the sales reps had towards switching from T-​Mobile to Sprint.
I’ve heard good things from Sprint so I decided to check out a different store in the area and hopefully get situated. When I walked into this store, Johnny, the sales manager was very friendly and knowledgable in helping me out with my change over to Sprint. He not only helped me switch from T-​Mobile where I was paying a ridiculous amount for my phone bill, but he also explained how much money I would save and gave me a better deal. Thanks a lot Johnny, I’ll definitely be coming back here!

The employees were amazing and broke everything down in an understandable manner. Got my new iPhone there (they have all the current colors and still have the 5s for those who want a cheaper deal). A bit small but they have a great stock in store. Ended up walking out with not only my phone but a BB-​8 as well, the manager Johnny was super cool!

Went to upgrade phone and was helped by Anthony. The service was quick no waiting and he was amazing helping answer all our questions. He helped us find the best possible deals and not only did i get my upgrade but I left with bluetooth speaker Ive been wanting to buy for over a year, for an amazing price!!! Would strongly recommend this store to all sprint subscribers

It is so hard to find good customer service these days. Boy oh boy did Johnny knock it out of the park! I can’t remember the last time I was so happy after making a purchase Top notch A+ Thanks for the new IPhone 6

Johnny Palma assisted me into getting my new iPhone and was very helpful! I must have asked him like the same question more than 3 times. Very knowledgable he definitely knew what he was doing not like other times where I’ve visited other stores and you get reps just trying to sell stuff… I will definitely be going back to him for my husbands and father in laws phones and any future needs. Thank you!

We really appreciated Dustin when we came to this store to jump onto the IPhone Forever promotion. He was extremely helpful and pleasant to do business with. He made sure to help out in every way he can and definitely did not show any annoyance having to explain the same stuff over and over to two ladies who know so little about the phone business. He was an advocate for us, trying his best to give us the best deal we can have, while keeping a cool and positive attitude during the whole hour and a half that we were there. We usually get cranky consultants who don’t go out of their way to help, but not here. Thanks Dustin!

So came to sprint after work with my dad to rearrange our data plan with adding a fifth phone, and my guy Johnny hooked us up try working out a good deal and really took his time and not have to worry about going over our 12gb share now we have the 20gb plus 2 each for every phone making it 30gb for $ 10 more. Really apreciate the service he gave us so if u guys are ever in this store on pch and oak st. ask for my boy Johnny !!!

After having my phone stolen, I walked into this Sprint store simply because it was nearby at the time. Johnny Palma assisted me by providing me with insight as to what options were available for me and how the iPhone forever plan may be something to consider (since I am such a fan of apple products). He gave me specifics on how the planned worked and was very clear about the charges I would be looking at per month with the new plan (which I highly appreciated). He was very knowledgeable, helpful and even gave me advice on how to back up my data on this iCloud business I was so hesitant to do before. Since I hadn’t done that with the phone that was stolen, I was sure to listen to Johnny and take his advice with the new phone. I was very satisfied with the customer service I received, the professionalism he demonstrated, the information he provided me about other phones and their plans and his assistance in recommending the iPhone that was most appropriate for me. I had my phone stolen the day before my birthday so needless to say, I received excellent customer service and a phone I was definitely happy and satisfied with on the day of my birthday. THANK YOU JOHNNY!!!

My phone died and I was overdue an upgrade so I made an appointment and visited this store. There was a line and I waited 10 minutes until Anthony came to serve me. I already knew which phone I wanted and had the information of the price and mail in rebate on hand. He attempted to get me to pay full price for the phone ($ 599) instead of the $ 150 I was going to pay. He said if I did that in two years I’d get $ 20 off my monthly plan. I said no thank you. He then went quiet and said «I’ve gotta tell you, I’m surprised.»
We completed the transaction, I was asked to sign once on the screen and pay for my phone. I was not given a copy of documents at that time. An updated contract was emailed to me two days later, it showed that I had been signed up for an additional $ 11 a month for a Total Equipment Protection program. Anthony did not mention this add on to me, I would have said no thank you. To make matters worse the contract shows several initials agreeing to the changes, none of which are my initials. I was not asked to initial anything, only the one signature I mentioned which shows at the bottom of the paperwork. The initials are just lines — I do not initial like that and, as I said was not asked to initial anything.
So, it appears that Anthony added an unwanted monthly service to my account AND initialed the contract to make it appear as though I agreed.
It is 11 pm as I am discovering this and customer service is not available. I was able to remove the service via MySprint. I wonder how many other people have add ons they did not request. I wonder how many other fraudulent initials have been added to peoples contracts without their knowledge or approval.
I’m guessing he works on commission? I will be contacting the Better Business Bureau about this practice and contacting Customer Service in the morning regarding the actions of Anthony.

LOVE this Sprint location! Johnny and Adam were AMAZING! Helped me get on the Iphone forever plan, and they dealt with the Sprint Customer service people so I wouldn’t have to. No wait. Really knowledgeable customer service reps. Head to this location if you want fast, friendly customer service.

I went to the sprint store to check out the iPhone forever deal. I have been with sprint for a long time and thought, since I always have an iPhone and can’t see me using another phone. So I ended up leaving with a new phone, a lower bill and some cool accessories. Customer service was on point the dudes working there were very knowledgeable and cool as hell. That’s why this is my go to sprint store!

I came in to change my phone service to Sprint after taking my nephew’s advice. I was hesitant yet Sprint offered reasonable plans and so I signed up. What I didn’t expect was the great customer service I received from day one. Anthony Truss waited on me and took the time to explain not only the plan but what my phone options were. He was courteous, patient and had an authentic smile on his face through the entire transaction. A few weeks later I returned to add a line and buy a new phone. I called ahead and was greeted by the same kind young man. I came in and was out the door in under 30 minutes. As before Anthony explained what my options were and never tried to sell me anything more than I had asked for. Great customer service!

I feel taken advantage of after being at this store. I wish I had not gone. I leased a Samsung 6 and was told a variety of things by the Sprint rep, including that a) the insurance would be waived for 3 months, b) the tablet that came «free» with my plan would only cost me $ 10 per month for the line only. Then, I received my Sprint bill with multiple extra charges — costs for the «free» insurance, $ 20 per month + activation fee for the tablet, and more. When I called the company, Sprint said the waiving of the first 3 months is not a valid promotion despite what the store rep said. Sprint did eventually remove some of the activation fees, but not all. I am still trying to get multiple charges off my phone. What’s going on at this store is fraudulent.

Went to this store last Monday. Was told by one guy that I can switch my number from my moms name to my names I would just have to give them my iPhone 6 plus and they would pay off whatever for the line with Verizon. I would just need to put $ 150 down for a new iPhone 6 plus with sprint. Didn’t have the money at the time. They told me they will save my information and I can go back.
I went back 4 days later and the guy basically told me that I was told wrong information. That the guy didn’t explain to me everything in details. I felt we went over all details. I was confident and understood everything. So for him to tell me that his coworker was basically lying to me pissed me off.
Another thing they said I can’t take my line from my moms name to my name. That it has to be the same name. Maybe this is true but if the guy knew my situation why didn’t he tell me this to begin with.
Completely turned me away from sprint.
Bad customer service !!!

I purchased 2 phones from this store in lomita 3 weeks ago. My leasing total is over $ 1300 + add ons snd a good sized monthly data plan. 3 issues I have: 1) the guy who helped me, Anthony didn’t even offer to transfer my contacts from my old phone, 2) he didn’t offer me a free Samsung tablet with my purchase, and 3) he gave me cryptic codes to get my activation fee refunded through my AAA membership. There’s always a long line and no one offers any good service — they don’t know what they’re doing. Plus the place is dirty like they just don’t care! yuck! DON’T go here — go to the Torrance store instead.

Usually bad connection since I switched to Sprint, that Sprint spark is ridiculously slow. I should’ve stayed with Metro since the connection is not much better. Thumbs way down on Sprint 4G hardly ever works

I came here to buy an iPhone 6, but they were out of stock. Funnily enough, the store representative recommended AGAINST me pre-​ordering (and paying for the phone), and instead told me I could probably get the phone quicker if I just called back to see when the next shipment came in.
They said this is a smaller Sprint store in this area, so once the shipment came in, they shouldn’t run out that quickly. I had to move to another city, so I decided to go with another phone option in the short term. Dunno if I will come back, because I will no longer live in this area, but I do appreciate their honesty.

Just returned from the Sprint store off of Hawthorne in Torrance, after being cheated and lied to by this store.
It all started when my ancient iPhone 4’s screen cracked, and decided to upgrade. Because I was due for a renewal, I expected to pay the price that was listed. After loading all of my info onto my new 5s, and clearing out my 4, the young lady that was helping me told me there was a new company policy that stated it was required for everyone to purchase a case and screen protector before leaving the store. I questioned this but she was persistent that it was sprint policy and out of her hands.
I usually purchase a case off of Amazon due to a cheaper price and getting a design that I actually like, but hey, it’s not this poor employees fault that the company implemented this policy, right? Hm.
After the case was snug on my phone and screen protector was set, I slid my card and was ready to go. It wasn’t until then she pointed out to me that she gave me a «discount» and added on a car charger for me «for free.» That’s nice, I thought, even though I already have a car charger. I ended up leaving $ 300 down.
I reviewed the receipt after leaving to see that the «discount» I received was the price you receive when renewing your contract, and the «free» car charger she added on was $ 50! I went back to return it, because it was no use to me and I was angry about how misleading she had been. When I returned she was there, but I spoke to another woman about what had happened. She told me there was really not much they could do without having to restart the whole process I had just gone through. I call BS.
I went to another sprint store and returned the car charger no issues what so ever. Upon asking about the new policy about the required case, the man had NO idea.
Everything I was told at this location was false, from start to finish.
I will make sure to call and report this incident and location to the Sprint headquarters, along with the Better Business Bureau, because it is apparent everyone in this location had no problem lying to their customers, and taking their money.