T-Mobile

I was here just a few hours ago. Will never come back. Had some questions about my data and my poor signals. She asked for my phone, she was playing with the setting not even showing me what she was doing or looking for. Did not answer my question and said to download stuff to my iCloud. I asked if that would help free up my data and she said she’s not sure that I should just try. When I asked about the poor signal she said she’s not sure that & I should call the T-​Mobile tech people so they could boost my signal. When I left the store and called they said they don’t do that unless I buy a signal booster for my home for $ 25 deposit, which doesn’t fix the problem for when I get dropped calls while out on the street. Overall disappointed with the customer service of this store. Wish they’d at least smile or welcome you when you first come in. Guess I’ve been spoiled by my last company. As for t mobile as a company. It’s too soon to tell. I just switched over from AT&T and so far AT&T is winning. We’ll just have to wait and see.

As stated in a previous review, this is not a review of T Mobile as a company but just this store.
I walked in to make a Jump and the manager immediately went into high pressure sales mode to entice me for a free tablet. Of course they are paid for you opening new data lines. I of course understand they need to sell, but at least connect with the customer before you into pressure sales mode, and at a min take care of first what I came in for. Once she realized I wasn’t going to be baited, she didn’t have time for me, and pawned me off to an associate who generally acted as though he didn’t want to be their. He also went to into promo mode when getting my new phone, for now a case and they waive the taxes, but was unable to articulate the benefits of what he was selling. The case was actually more than the taxes, but they try their best not to tell you, you’ve been warned.
All in all be aware as they will try to pull the wool over your eyes of you don’t know more than them. Next time I’ll just jump online and pay the shipping and avoid the used car salesman ship in the store.

I was waiting for 10 minutes and the service clerk helps someone who walks in after me Wth.

Ruth is awesome! She rescued my iPad along with all my information and pictures! Very knowledgable and tech savvy employee. I highly recommend her and this store.

Hubby got me a new phone for mother’s day and Kaytlin was awesome! Her customer service is superb. She was very attentive and even though we had to wait a while because they were so busy she totally made up for it. Will definitely be returning to this store for my husbands upgrade.

I have no problem with T-​Mobile as a company or service. However, this store had employees who did not know the promotions they were advertising or how to set up a service correctly to qualify for said promotion. Their response when I went back into the store was for me to call T-Mobile’s Refer-​A-​Friend line (available only from 5am to 5pm, M-​F) and «don’t take no for an answer.» This is the equivalent of saying, «Screw you. There is nothing we can do for you here.» It seems they can say whatever they want to get you to buy a phone and sign up for their service, but cannot deliver what they advertise and have no consequences to their apathy and incompetence. While I recommend T-​Mobile and their plans in general, this store is seriously lacking in training for their employees. Go somewhere else.

OMG!!! Could these guys be any more Fabulous!!! No!!!
I’m an ‘old fart’, haven’t quite been ready to move into the 21^st Century. That being said, hubby and I recently purchased new Apple 6Plus phones. I was a little nervous!
So, I checked in with our local T-​Mobile location (Harbor City, CA) for activation of our phones. Wow! My guys at this store were kind, helpful, and most attentive! The Best! And, they were fun to hang out with, as well!
Cesar and Sean were supportive and exactly what customer service ‘Should’ Be! I can’t say enough ‘Great’ things about these guys! I Am Totally Impressed!
Should you have a need to connect with T-​Mobile, THIS is the location to find! You will, most definitely, find a Home!
Go … !!!
Michele

Service has to either be really good, or really bad for me to write a Unilocal Review; in this case, it’s the former.
I’ve been with T-​Mobile for a few years now. Through the years, I would frequent the 5^th St Location in Long Beach (any time a new iPhone came out essentially) and Henry would always help me. It was recently time for me to upgrade to the iPhone 6, and I went back to the Long Beach location to be told that Henry transferred to this location as a manager.
I’ve always been loyal when it comes to good service, so I didn’t mind going to this store for my upgrade. As always, Henry was very friendly and attentive; so I figured leaving a Unilocal review was long overdue.
As far as store atmosphere, this store is one of the cleaner and mellow T-​Mobile stores I’ve visited. Sometimes (most of the time), Cell phone stores are busy, and overwhelming; It becomes way too much of a hassle and an inconvenience. This definitely wasn’t the case in my visit here. I left with a new iPhone, and an overall pleasant experience.

Just left the store. Once again we had superior customer service from store manager Chad! After being with Verizon for over 10 years and dealing with lousy attitudes and poor customer service, it is refreshing to walk into this store over the last 2 years to be treated by all staff and management as valued customers.

I switched from Verizon to T-​Mobile about 10 years ago, best decision I ever made! Service, products, pricing it all beats Verizon by far. I was a creature of habit for years, hated change & was afraid of all the new technology when it came to phones so I stuck with. BlackBerry for many years until finally after switching out the BlackBerry Bold for the 5 time I decided to come by THIS particular store & ask for their help, they’ve been good to me so far. One that they recommended the Samsung Galaxy 5, i was open to all the options they suggested, but the features of this phone was beyond my expectations. After I decided to purchase the phone, Mike Guy took over an hour of his time to help me become acquainted with the phone, walked me through the basics, explained the features, took his time with me which I’m so grateful for, I would’ve been lost otherwise. So thanks to his service I always come back to this location. His service is above and beyond. I went in today with what I considered a silly question and he helped me figure it out as well. He’s so knowledgeable, friendly and he takes his time to be sure you understand what he tells you before you leave… if you want exceptional service, ask for Mike… thank you all for all your help

I have been going to this t-​mobile store for the past 2yrs. the service here is excellent they are always, courteous, friendly and very informative… Miss Cristal R Love her, she has always been very nice, patient, and informative to me… sometimes I jus drop in jus to say Hi.

I am a very satisfied customer! The service at this location is fantastic! Scott, Crystal, Michael and the other employees made me feel like a part of their family! They’re knowledgeable, courteous, respectful and efficient with regards to all services offered, equipment and customer concerns. Thanks for making my last experience the best yet with T-​Mobile!

I came to this location to switch from AT&T and to upgrade our phones. Nai was incredibly helpful and patient. He explained the different plan options available to me, let me know that both phones could be traded in (AT&T would not accept our phones), and helped me figure out how best to apply the trade in credit. He spent over two hours with me and the end result was that we have two new phones, a plan that meets our needs, international data (important to us)…and the total monthly cost is $ 50/​less than it would have been at AT&T. Nai also gave me his personal number so I could call him with any issues. Today I called him with a question about cell phone reception at our house and he called me right back with information on how to get the issue addressed. One of the best customer service experiences I’ve had in a long time!

After many years at AT&T, I finally decided to switch carriers. I first thought I would go to Sprint but I wasn’t happy with their plans and didn’t feel like they wanted to work with me to cut down costs.
So, after more research, I decided we would switch to T-​Mobile. I went to the store on Western and PV Drive North. It was a Saturday around 11 am and there were only 2 employees but they seem to be taking care of their customers very well so I didn’t mind waiting. Besides, it gave us a chance to look at the phones.
I decided to keep my Moto X, give my son my old iPhone 4s, and get a new phone for my husband. This would be the best option for us since I’d only have buy one phone.
We were helped by Chad and it was one of the best customer service experiences I’ve had in a very long time. Chad was extemely helpful and went all out to make sure we were taken care of. The attitude in this store is outstanding! Even when the system was having issues, everyone was still giving excellent customer service.
We decided to get my husband a Samsung Galaxy S4 but this store was out of them. Chad called the store at Knox and Normandie and had everything set up for us to go pick it up. (I’m doing a seperate review for those awesome people!)
I had some questions a few days later and was able to talk to Chad, who remembered us, and gave more awesome service!
So, a little over a week later, I ended up having to buy my son a new phone. I went to the store, Chad was there helping someone else but he oversaw everything as Brenda took excellent care of us!
Love, love, love this store and the wonderful staff!
Thank you T-​Mobile!

I got the greatest help here. Everyone is super friendly. Chad is always looking out to help the customers when needed. He fix a problem that happened in a different shop. Just the best customer service I’ve had at any phone store.

Seriously the best ever! I just had the the best customer service experience I have ever had at any T-​Mobile location. Nai helped me out with setting up a second line! He is definately the guy to see! He’s super helpful and thorough! I will surely be back to have him assist me with everything else I do thru T-​Mobile! Thanks Nai!!!

Stephen’s phone crashed, and we stopped here to see if it could be saved. There was 3 guys working, and each customer’s transaction took over ½ hour. 1 guy was setting up a new acccount, 1 was helping a teenager transfer her old phone into her new iPhone, and the ohter one had billing issues. By the time it was our turn, the transaction another ½ hour, maybe longer, to find out what was wrong. When the guy couldn’t figure out how to save the phone, he decided to reset the phone back to factory setting, so everything was wiped clean.
Its a tiny store, not many live phones to play with, and parking could be better. The plus side is there’s a sbux next door, but without a phone, what’s the use of camping out there?
Giving it 3 stars. Not the most efficient location, as there’s no where to sit if you’re waiting.

I got my new phone in another T-​Mobile store. They couldn’t transfer pictures from the old one to the new phone. Basically I was told, it may not be possible. Decided to ask in Harbor City Store and Eric F, one of the associates did his magic and I got my pictures back. Very pleasant, helpful and efficient service. Thank you, will certainly go back there in case of any difficulties or problems.

Great store with great customer service! The manager thier helped me find the right phone with the right plan. I would recommend to all the Unilocalers to go and ask for her! I walked out with the phone I wanted and got the deal I was looking for. Anything for your tmobile needs, try this location

Just left this store. A customer service rep by the name of Jeanine helped me out and gave me some of the best customer service possible.
I came in to compare the Droid G2X and the HTC Sensation and she was very knowledgeable with both products. while pulling up my account she realized that she could help save me about 20% on my monthly phone bill and stepped me through it without a problem and broke everything down for me.
After making my decision of going with the G2X we found out they did not have it in stock but she called every store around not resting until she found it for me and put it on hold.
Although they did not have my phone in stock her serivce was some of the best possible at a cell phone store and I walked out feeling good and went on my way to pick up my new phone.
If T-​Mobile keeps up customer service like Jeanine’s I will happily keep on renewing my contract!