T-Mobile

My Samsung 5 was dying… Aubrey was patient trying to problem solve the issues. We finally agreed on the jump to Samsung 6… she was patient and polite even while encountering difficulties with their own computer system. Great customer service and communication. Thanks, Aubrey.

We use T-​mobile when we go out of the country because of free international data and text, and this location has been helpful with regards to opening and closing accounts, over the past two years. I’ve never had to deal with managing devices with this store since our phones were unlocked, but I can say that the staff have been helpful on at least 8 occasions dealing with billing, activation, and other simple issues.

I’m pretty sure that after my experience here last night I am going to switch carriers. I went in with the same problem a few months ago when my Samsung Galaxy S5 would not take a charge. The last time I went in the sales rep handled the situation okay, he told me we could put in a warranty through Samsung and they would send me a new phone and I could send in my old phone. By the time the replacement phone was sent, my Samsung started charging and seemed to be working normally. Over the last weekend my phone started acting up again and would not take a charge… When I went to the T-​Mobile store in the Park Meadows mall, the sales rep was very short with me, told me I would need to submit a claim through my insurance and pay the $ 175. He didn’t even look up my account to see that I would only need to pay $ 195 of my jump plan… Why would I pay $ 175 for insurance to send my phone back when I could just pay off the phone and get a new one? He also told me since my phone was cracked that I wouldn’t be able to submit a warranty claim through Samsung and that if I did I would be charged $ 300… My phone was cracked when I initially took it in for this problem and I was never told that would have an impact on the warranty. The phone being cracked has nothing to do with it not charging. However, my issue, is that they failed to even look up my account or try and sell me another phone. The ‘salesperson’ who helped me, didn’t seem to care in the slightest bit that I had a phone that wasn’t charging… At least look up my account and try to get me a different phone! I’m looking at switching to a different company at this point. The service has been super shoddy lately anyway, especially when traveling to Florida.

THIS REVIEW IS ONLY FOR THE MALL LOCATION — Even though I think this one is the one across the street, I could not find the mall location on Unilocal.
The assistant manager at the mall t-​mobile, Stefan, sets standards of customer service. The best! He really took care of our small business when we were disappointed in one of the phones we got there. Thank you! Other sales associates were also attentive and kind. This is the only T-​mobile store I will ever go to now.

Blah! Terrible customer service, I stopped by today to talk with someone about getting a new iPhone and the gentlemen who helped me (should have grabbed his name) just asked which phone I wanted and went to go get it… and then returned ready to ring me up without asking if I had questions or if I wanted to know what the monthly bill would be etc. completely ridiculous. I asked if people normally didn’t ask for this information before purchasing but he replied «Well yea but we’re really busy today» apparent business explains poor customer care. Srlsy.

T-​mobile is awful. That kind of goes without saying. There’s a reason it’s cheaper, but trust me it’s not worth the $ 20 you save a month. Coverage only works in the most random areas. Looking into what it will cost me to go back to AT&T after the terrible customer service I have received at this location over the past week. Have been trying to get my old phone unlocked for over a week. Yes, it’s a TMobile Google Nexus phone which I purchased from this store. But that’s the question each customer service rep (and I use the term customer service quite loosely here) has asked me. «So you want to use another carrier’s phone with your T-​Mobile service?»
My issue started out with them not knowing why my phone wouldn’t connect to the T-​Mobile network, to being told I had to call a 1 – 800 number myself. That’s for my insurance which I basically throw money away for each month since the people on the other line there are obviously clueless as well. I was then told to wait 24 – 72 hours. To then being told by Shawn the Store’s Manager it should be ready to use in a few hours. Couple days later Shawn is telling me that I need to wait 2 – 24 hours. That 24 hours passed and now I’m being told, by some other T-​mobile employee that obviously doesn’t care to wait «just a little bit longer.» Wait a little bit longer to use a service I pay for that I haven’t been able to use in over a week.
But it’s all good because it’s more important that all the T-​mobile employees get another cigarette break in instead of making sure their customers are satisfied. Stay Away and avoid the anger issues that will arise with T-​mobile.

After only two months as TMobile customers, we canceled our account and took our phones to AT&T.
It would take a novel to describe the multitude of issues we had during those two months, from the terrible experience we had at this location, to them losing one of our trade-​in phones and delaying our early termination refund, creating a second account in our name unknown to us, to hours upon hours spent on the phone attempting to correct billing issues. .. It caused more stress than I have ever experienced with a phone company.
They finally admitted that the ETF program has resulted in many cases like ours, and u have since spoken to other TMobile customers who never received their refunds. Ultimately, the majority of our problems stemmed from our experience in this store with Antoine & we filed several complaints against him and the store, but I caution anyone looking to make the switch to STAY AWAY. You’ll only wind up with a higher bill, NO SERVICE in metro areas, and a lot of headaches.

To Whom It May Concern, (Hope this is the mall location… My review is a mall location review although the other store on County Line has been good also.)
I would like to write a quick review for the T-​Mobile employees, staff, and management that assisted me this evening with my new iPhone purchase. I have been a customer of T-​Mobile for 13 years (or so… since Voicestream days.) I have had great customer service in the past at this store, but tonight in particular, the staff went above and beyond to assist me in the purchase of my new phone. (Special thanks to Anthony, Michael, Myles, Kylee?)
With the craze of the iPhone coming out today and several customers in and out of the store, I was very pleased with the way that they assisted each and every person with all of their needs. I know the staff has been at the store since roughly 6:30am this morning and they even stayed late so that they could finish importing my 5,000+ contacts to the new phone. Talk about customer service!
I also was very pleased with management as I overheard Anthony congratulating each and every employee and thanking them for their hard work today, as they left for the night. What an amazing team you have at this store in all aspects. I am truly proud to be a T-​Mobile customer for this very reason. Thank you Park Meadows (Lone Tree, Colorado) T-​Mobile store! We will continue giving you ALL of our business. (7 phones, and 2 accounts already from our household alone, and counting…)
Blessings!

um… I used to like this location but maybe it was because of the male energy. I stopped by with a friend the other day to see about upgrading a phone. The one chick that was available wasn’t very friendly, helpful, or knowledgeable. The other two chicks were being Chatty Cathy’s with each other, though, one did finally come over to me and ask if I needed any help but I was just browsing while my friend was trying to get an upgrade. With the current staff on duty that day, I know we will not be back to this location.

I had to pay my cell phone and since I was in that area, I figured I’d stop in. The girl behind the counter was friendly, though had some computer issues. She took my money and when I asked her about an issue I had on my phone, she gave me some suggestions to try. Now all I have to do is find the time to try those suggestions and I’ll be solid. If you need a cell phone from Tmobile and you are in Lone Tree (and I know you are going to go to Ikea anyway) go check it out. They will treat you decently.
Also, their current 4G plan is pretty solid. $ 50 a month for unlimited everything. My bill dropped a ton since switching to it.