Apple Store

Staff here used to be so friendly and able to fix most anything usually while you wait and didn’t even always charge you sometimes just saying thanks for using apple products. They must have gone through all the good employees in the area cause now its nothing but the dregs. Mean spirited, unkind, spacey, prejudice jerks are all you get now. Minorities and those who don’t fit the perfect Abercrombie and Fitch image beware.

The worst. I pay $ 700+ for an unlocked «new» iPhone. Sprint can’t activate it. 2 hours dealing with Apple senior support. Hopeless. Returned phone after buying another from Sprint. Root cause: the phone had been returned by previous owner and Apple didn’t process it correctly. This caused the network to think it was stolen. Apple geniuses could not, or would not see the issue. Sprint gave me a new phone, that was actually new, and works. Lesson learned for life. Knowledge indeed is power.

Unbelievable. Second time I have been here in a week, granted it IS the Holiday season, but when rude customers (who can see that I am standing there patiently waiting) are helped before I am, I don’t understand.
Then I approach a woman working there and tell her that I would like to look at an item, she replies «do you know what you want?’ No, I have no idea I’m just asking to see something I have no intention of buying… was she serious??? Who waits in that mess to not buy something?!
She then tells me to stand over there and someone will be with me… and no one was. I waited like a child while the employees just sort of looked at me and went about their business.
As a Store Manager at another retailer here in Lone Tree I have to say if we treated our customers that way we probably wouldn’t have any.

I am a huge Apple fan (I even have vanity license plates). They offer a superior product and most locations seems to be pretty solid.
That said — in regards to the ‘genius bar’, this location has disappointed me. Once I actually start working with a genius specialist, my stress level gets better. But for a location that has so many genius appointments, I would think that they might come up with a better system — since the check-​in process seems disorganized and my appointments usually start 20 minutes late.
Purchases made here are a snap — no issues.

This is one of the useless apple stores i have ever seen. They dont maintain stock for new iphone models. Was trying to reserve iphone 6s+ space gray from last 3 weeks and they dont have this piece at all. although the staff is friendly it is complete waste of time if you dont get what you are looking for.

I am so angry right now. i made an appt then waited 25 min for my appointment then had to leave b/​c i was on a tight schedule. my phone was on warranty i just got it two weeks ago and it already does not charge properly and then that. i went to android for a year and decided i would try apple again. i will never go to park meadows apple again. all i was given was a sorry. don’t make appts if you can not keep them

I stop by at Apple Store to fix my MacBook Pro, the Genius Bar was so nice and helpful. Thank you Apple Store to fix my MacBook Pro completely without appointment.

Their service is fast and efficient. I also got a free pair of Beats headphones with my new Air because of a student deal that was running. Will definitely be back.

Dropped off mac book air for repair got the email stating it was ready go to pick it up, repair made but was not tested still broke. Not what I expect from Apple. As a result, they just gave me a new mac book air.

Alright. Not the best Apple Store I’ve frequented. Small space for such a popular store. They do not have enough employees to meet demand and there just isn’t enough space for customers to look at what they want/​need. This is mostly true in the accessory area. The accessories are quite limited for older editions of models even as recent as the iPhone 5s. In addition, so many of the accessories are placed very high where you cannot reach them or learn about them. Proceeding to buy something may take a long time because employees are always running around helping as many people as they can before they even notice that you are trying to buy something.

I called prior to coming in about an apple sports band. They had the band in stock so I headed here mid-​morning on a weekday.
The greeters were very friendly and enthusiastic! The lady I spoke to on the phone remembered me and was prompt in getting the band and asking if I needed help or had any other questions.
Kudos to the customer service here and their friendliness, keep it up!

Failure to apply [with your white customers] your policy of ‘no bags’ on the table policy.
As soon as I entered this store, a male employee immediately walked up to me and asked, ‘could you please remove your bag off the table’. I said sure.
As I looked around, this same employee was with a female customer who’s purse and other items were on the table — directly in front of him — the very same employee that quickly asked me to remove my bag off the table.
This Apple Store was full of employees helping guest so, why were children and adults allowed to put their beverages and bags on the table? So, I asked the employee who asked me to remove my bag and he said ‘its policy’. I proceeded to explain to him my observation — that other employees were not enforcing the policy with guest they were helping. The standard ‘apology’ was given and he tried to reassure me this wasn’t a black thing when he away from me and stated, ‘thanks for not making this personal.‘
I doubt very seriously you’d say that to the white women that had quite a bit of bags, beverages and other items on the table…, because you’d loose the sale.
As with all businesses, your product brings in the customer but how you treat your customers — regardless of race, gender or age — is the real thing that matters.
That experience is why I’ll never buy another Apple product.

These folks are great. I switched to Apple products about 4 years ago and have never regretted it.
while other people are on the phone to some «tech» in India, I am at the Apple store with any problem I have getting expert advice and help. They will not let you leave unhappy and will go to the ends of the earth to fix your problem.
Once, I had an iPad that was out of warrantee and just gave out. They store took it in trade and sold me another at ½ price with a warrantee. I then turned an extended warrantee claim into my credit card company so I paid nothing for the new iPad.
You can also sign up of classes and training at the store.
Most importantly, you will never get a sales person that has to start reading the instruction book to find the answer to a simple question. These folks are well trained.

After exhausting my own research capabilities, I visited the Apple Store at Park Meadows for final guidance on a Mac Mini purchase. We were assisted immediately, the clerk was knowledgeable, competent, and able to answer all of our questions. We walked out with the perfect product for our needs, and interest free financing was a breeze.

After dealing with an awful experience at the Cherry Creek Store, I made an appointment here to get my new iphone checked out. We were about 10 minutes early and when we checked in they told us it might be a little while. Totally fine. About 30 seconds later someone came us to me and asked me what was going on. I explained all my issues, he grabbed the phone, ran a diagnostic on it and was said for us to hold tight our tech would be ready shortly. I thought he was our tech so that was awesome.
Our tech came over talked to the other guy, looked at the diagnostic, and helped me fix my phone. Turns out there WAS a software issue that was fixable and I walked out with a brand new phone. I would have given this store a high rating regardless because they took the time to listen to the problems and run diagnostics. I will only come here for service. Great job!

Yaaay!
Made appt this AM… Got there a few minutes early… only had to wait about 5 minutes… Apple Tech ran full diagnostics, then loaded fresh OS 10.10.1 and I was on my way in «no-​time.»
Thanks.
Mac Fan since ’85

Always crowded on the weekends, Come on the weekdays if you can, great service always

Apple has great products. I am an iPhone devotee and am seriously considering getting a laptop from them soon. However, I cannot recommend taking anything to the Apple Store for repairs.
My husband’s phone’s battery has been acting up and dying randomly with anywhere between 20−40% of its life yet. This made it annoying, but still typically functional. On Saturday, we decided to take it in and find out about a battery replacement. They did some sort of diagnosis on it and determined that it did, in fact, need a new battery, which we could get for $ 80 in under an hour. That seemed reasonable, so we dropped it off, went to lunch, and came back.
When we came back, we were informed that the phone no longer worked because they had somehow separated the glass from the LCD. I’m not sure how that would happen, because the battery is on the opposite side of the glass. The salesperson then had the nerve to tell us that for the original $ 80, we could get a replacement phone! It also turned out they’d broken it more seriously than they said– when linked to bluetooth or plugged into a USB, it was no longer recognizable as a phone, which wouldn’t be the case if it were just a screen problem.
Luckily, when we asked to speak to a manager, he was much more apologetic and understanding. We came away with a free replacement phone, and even though he’d turned off the iCloud uplink the day before (to save battery due to the original problem), he only lost videos and got the photos back through the photo stream.
TL;DR: Macs and iStuff are great, but the Apple Geniuses are not geniuses, and would have earned the store one star, but the manager who tried to redeem the situation at least bumed them up to two.

Maybe it was just the guy who helped me, but this was the friendliest visit to an apple store I’ve ever had.
I was in and out super quick, no issues and working again.

In all the years I have owned a Mac, I never had to go to the Genius bar for a Mac specifically. Fast forward 11 years and a new job. Being one of the few Mac IT guys, I had a troubled MacBook Pro that I thought was bad memory. I ran Apple Hardware Test as well as clearing PRAM and repairing permissions. None of which worked. I showed up one minute before my appointment and they checked me in.
This tall Genius named Aaron helped me out. Super straight forward guy and we joked around a little about technology. Then he opened up the console and I hit my forehead and thought «Dangit! I didn’t check that!» We figured out what the problem was within 5 minutes or so and I left a happy customer.
You would think Apple stores are consistent throughout the company. They are not by a far stretch. Yes, you can get a happy technically savvy guy explain things to you but there are also the veterans who think they’re holier than thou. Good thing I got Aaron. With that said, I had a great experience. Since Park Meadows is closer to my home, I plan on coming here for my Genius Bar appointments. I would recommend afternoon appointments since earlier/​weekend appointments are crazy.