Pottery Barn Kids

I love this store! It inspires me to decorate my child’s room with their merchandise. I love their high class bedroom sets, accessories, furniture and more. I thought the displays were adorable and out of this world. This location is indeed inside the park meadows mall, but it’s nice to take a peak and explore all the items and sales that Pottery Barn has to offer.

They have a really great selection of kids things — bedding, towels, chandeliers, etc. The furniture looks good, but it made very cheaply, is pricey for what it is, and it really doesn’t last due to poor China construction. They don’t give good customer service, and prefer making excuses. The staff seems to always be running around looking disorganized and/​or confused and Brooke is NASTY AND RUDE!!!

Very disappointed in their service. We ordered many things from PBK before our daughter was born and didn’t have any issues. I tried to order a dresser from them in April and ended up canceling the order after two months of back ordering, losing the dresser, and overall unprofessional behavior of their representatives. I contacted park meadows location and two of their managers never called me back regarding my issues. They acted like my business was not important. Their warehouse has no idea what they are doing and the internal structure of the company just keeps pointing fingers at each other. Weeks after canceling I am STILL receiving emails asking me to schedule my delivery. I will not recommend PBK ever again to my friends.

I am a «regular» here because I have a four year old. PB Kids has decent middle-​of-​the road pricing and quality as far as I’m concerned. If you are looking for affordable furniture to get you through the teen years then this is a good, somewhat mindless option. They create their inventory to mix and match, making it easy for tired moms and dads to put a room together without breaking the bank or their backs. They will deliver and set up some of their products in your home, such as the set of bunk beds I ordered for my daughter. Honestly, who wants to put bunk beds together? Not I!
The service at this particular store has been friendly, but their visual merchandising is lacking in comparison to other locations. I’m not sure whether they have less inventory and a larger space, or if the girls in Atlanta are particularly gifted in making that location look like Pottery Barn Kids Paradise. Just be aware that you may want to look on the interweb for all of your options, as this store frequently seems a little bare to me.

I really like this Pottery Barn Kids. It always has some sort of toy out for the kiddos to play with while I shop. Also, they have free gift wrapping. You can choose between a boy or girl wrap color and it looks so nice to leave the store already having the gift and it wrapped. They even wrap sale items too! Major plus. Always helpful and friendly staff too.

On a recent trip to Pottery Barn kids, I was very disappointed. While I like their products, they are overpriced and you can find similar things just as good elsewhere. My biggest beef as of late is their customer service or lack thereof. I had called inquiring about whether I could pick up an online order at their store to which I was given a curt «No». With no explanation. Then the woman I spoke with (who was rather demanding) asked me what I was looking for and when i told her, she said: «Well, I HAVE that here!» As if I could’ve possibly known that. When I came in to pick it up the woman who helped me (presumably the same one I spoke with) started at me for a good 30 seconds before asking if she could help me and then said: «Name?» very bluntly. The whole experience was just cold and rude and I felt that unless you plan to spend thousands of dollars there, the service you receive will reflect the dollar amount you spend. If you like their stuff, find another store, Park Meadows was NOT nice, welcoming or warm as a store should be.

I am still a kid at heart. I love much of the stuff they have at the store (and in the catalog and online). I have curtains from here as well as towels and other assorted bath stuff. And, if you’re looking for something for an actual kid, you have tons of options. Yes, prices are on the high side. But, the quality of everything I’ve gotten has been great. For example, I’ve had the same bathmat for 8+ years now and it’s lived up to multiple washings and still looks great. (Another bathmat from BBB is falling apart after a year.) You get what you pay for. And, here that means incredibly cute stuff!
Staff at this store have always been helpful. They’ve gone in the back for me numerous times to check to see if they have items in stock. A tip — if you see something online or in the catalog, but don’t see it at the store, ASK! Many times they have it, but just don’t have a space to display it.

Nice merchandise here but I get the sense that I could find everything here… somewhere else for much cheaper, or at least really close comparables for cheaper. But, the displays here are nice and make you wonder what your child’s room could potentially look like.

Apparently Pottery Barn Kids is a great place to take your wild children to play with all of the toys, while you or your significant other go shopping. The furniture … Crap. The toys… over priced. They do have a few neat things… it is just not worth the price. So… Let your hoodlums run wild in the store… It’s a playground. You just have to leave the toys there.

I am a HUGE fan of PB Kids. The majority of my daughter’s bedding and toys are from here, and the company generally has fab customer service. I regularly shopped at various PB Kids stores in Illinois. This particular location is not my favorite, though.
The store is generally overstaffed for such a small space and you’re bombarded with people asking if they can help you over and over again– or maybe they just think I’m shoplifting, I don’t know. This would normally be a good thing, but the store is usually fairly messy and not well-​stocked. Maybe some employees could work on replenishing stock and making the displays look nicer?
While I’ll stop in here if I need something right away, I prefer to just order online since the store is usually too chaotic (which is a far cry from the actual Pottery Barn on the other side of the mall– that one is always organized very nicely) to shop in efficiently.
Again, no qualms with the customer service, and I know kids stores aren’t easy to maintain, but it’s just a bit messy for a place which should offer a more upscale shopping experience.