Crate & Barrel

Crate and Barrel for sure SELLS a five star product. This particular store is very
busy and your experience will vary depending on the time/​help needed, the sales associate you get, and the time and day of the week.
I invested in a 4 piece Axis Sectional about 13 years ago that held up beautifully! I just got sick of the color and style, so recently sold that bad boy on Craig’s list and began researching my new sofa. I knew it would be Crate and Barrel because of the quality I have grown accustomed to in the past. So I strolled into THIS store at the meadows on a week day where I worked with Brian to select my future living room/​binge watching/​lounging/​Yelping center of my home. Lovely experience and a lot of time was given one on one.
With Brian’s help, we selected the new style (Taraval) and all the options such as color, fabric, wood stain, cushion comfort selection. He gave me a bid, sent me swatches, and I went home to ponder.
For me, this sofa is basically the center of my home where me and guests spend a lot of time, and also must be stylish and coordinate and ground my home décor. So I pondered for about a month.
Finally, I went back in on a Sunday. Sadly, Brian was not there, and the furniture store portion of the store was severely understaffed that particular day. I had to go over into the glassware department and get someone to try to help me find an associate. We waited for about 10 minutes and finally a very harried Sue came over, but she was so stressed and stretched, I could tell I would not be able to work with her on this rather detailed order. So we waited and another stressed out associate helped us for a bit, than passed us on to a new employee straight from Chicago (yay!), our heroine Doreen, who was engaged, helpful, went above and beyond and made sure we got the order right.
Bottom line: save your detailed question-​and-​answer home Décor design workshops for the weekday when Crate and Barrel can focus on your needs. I mean come on, this is probably a five to $ 10,000 order so you want and deserve a focused employee!

So much stuff! And much of it more affordable than I thought. We registered here for our wedding and could not be happier. They do registry parties where they open the store an hour early to give couples space to scan stuff and ask questions. During these parties they provide snacks and some vendors to answer questions. And the staff could not be more helpful and friendly. Every time we’ve come in to get more stuff or do an exchange, we’re treated as if we’re a VIP.
So how is that stuff? Sure there are some items you can get cheaper elsewhere, like small kitchen appliances. But they also have a lot of unique items and well designed modern designs for reasonable prices. From our square plates to cork hot pads to storage canisters with chalkboard labels (best thing ever), we’re happy with everything. Large selection to cater to anyone’s style, with items that range from standard to innovative.

Very happy with everything here. Sometimes the customer service is a little slow, but otherwise, very happy with everything. I registered here for my wedding and everyone who bought something was very happy with their service.

A very clean and well organized store.
My Hubs and I had to stop in to buy a gift off a wedding registry. Having traveled from LA to CO we opted to purchase a gift there instead of having to handle another package on the flight. The registry was easy to acquire and when we had difficulties finding certain items and asked for help, we were helped in a friendly manner. The associate that helped us found the items we were looking for and helped us skirt the line as she noticed we were in kind of a hurry.
I love crate and barrel and find every shopping trip to any of this chains locations is always blissfully easy and pleasant. I wish I had had more time and more space in my suitcase to pick up a few extra items needed for my kitchen. I also encourage all those who may have been recently engaged to start a registry here, as they have great products and incentives to complete your registry after your big day.
I have always enjoyed wasting time walking around this chain, inventing uses for the items that catch my eye and must become part of my toolbox.

You have very poor customer service Park Meadows Colorado store. We bought the Petrie sectional last spring for $ 4700 and twice buttons have fallen off requiring a service call. Then over a month ago, a friend sat on the sofa with a loud crack. We immediately stopped sitting on it, took photos of the issue and sent them to C&B. No one called us for over a week so I had to call. Then our local repair guy comes by, takes a look and tells me the frame has not broken, the glue had failed and he will come back to reinforce the frame. Then nothing… I had to pursue this again via a group email with staff that suggested we ‘misused’ the sofa.
Next, I’m told that they decided it would be «better» to come fix the issue after we moved. –We live in Denver, our house sold in 4 hours. We were in a temporary apartment waiting to close on our new house. — I did not want to wait since we have family arriving and will need a useable sofa. I was then told they will no longer service this sofa after it’s moved into our new home.
Pauline, Store Manager needs some serious training. You can be certain we will never buy from C&B again. This sofa has caused us more stress than selling/​buying 2 homes.

Of course the Cherry Creek store didn’t have the Bronze Tapered Planter I found in the catalog and thought would look perfect on my front patio. But I was referred to the Park Meadows store where they had two (but only one by the time I got around to calling them to confirm). I was able to purchase it over the phone and arrange for pick up that day. And then I schlepped it out to Park Meadows.
But when I got there, the planter wasn’t nearly as stunning in person and I actually decided I liked the Tidore planter collection much better. I found someone preparing a display on the floor and asked for help. She called Jocelyn to assist me and from there I had the most awesome customer service experience.
Jocelyn was extremely patient with me as I tried to decide exactly which configuration of the three Tidore planters — regular, tall, and square — I wanted. Once we got that all figured out, she looked them up in the computer to see if the store even had them. Of course, there was one, but not all three. My choices were to go ahead and purchase all three and pick up the missing two at the Cherry Creek location when they became available (estimated time of late May) or purchase the two online and have them shipped to my house. Since the price of shipping was only $ 4.95 through some kind of website special, I decided to have them shipped to my door.
So Jocelyn made the exchange for the one available Tidore planter, which involved a trip out to the warehouse to find the original paperwork for the Bronze Tapered Planter (already at the loading dock waiting for us), and sent me on my way with a smile. In the future, I will be happy to drive out to the Park Meadows Crate & Barrel if I can expect such amazing service. When you’re there next, ask for Jocelyn.

Crate and Barrel has excellent customer service, incredible quality items and just a beautiful store — go see it and ‘fess up — you will just LOVE the sale prices! We sure do. :)

I am writing a review for this particular location as I have had very good customer service here. It’s always scary buying furniture as you are spending a lot of money and how do you know if it actually is going to look right in your house.
My husband and I have been needing a new bed frame for awhile and decided a platform bed would be awesome (no box springs). We have always liked Crate & Barrel’s furniture and decided on one of their choices. We are not often drawn into opening store credit cards, but the discounts it offered and the introductory free delivery was worth it.
When our bed was delivered, we discovered we didn’t account for the extra space it needed due to the extra wide lip around the mattress. We had fears that the store would end up charging us a lot of extra money to return it, but when we went in to find a replacement it was as simple as picking out a different frame and when they delivered it, they also picked-​up and returned the other one to the store. We didn’t have to worry about assembly (or break-​down) as Crate & Barrel takes care of all of that. We did have to pay the second delivery fee, but it was worth it to get a bed frame that actually fits in our room.

If I need some inspiration for a tabletop or decorations I consistently stop in Crate & Barrel. They have wonderful glassware, silverware and vases! I can easily spend an hour just wandering through the store. They always have great seasonal inspirations for a down to earth price. In the summer they stock fun patio tableware and during the holidays they have elegant ideas to kick it up a notch. The furnishings are nice as well, fairly clean lines and contemporary, for the most part. Between Williams & Sonoma downstairs and Crate & Barrel upstairs, you can stock a gourmet kitchen or put together a starter set for a college student! Great resource in a vast mall.

Greatly enjoy this location! Layout is wonderful and easy to navigate. Being in a mall, it’s usually packed, but if you need a breather, check out the furniture section in the very back. It’s usually quiet and has comfy sofas and beds to check out.
I purchased a mug just before Christmas and when I got home, noticed that there was a large crack that wrapped all around it. I brought it back a week later and it was the easiest exchange I’ve ever done. I found a new mug on the shelf, brought it up to the counter, the sales associate looked at it, wrapped up the new one, and handed it to me. No computer transactions. No signing random pieces of paper. We were in and out in like 2 minutes. Amazing.
We’ve signed up for their Wedding Registry party in February and are thrilled that they offer special times to come in and get this tedious process done. Especially as they have vendors out to explain the products and I hear there are food and drink samples! Another reason to love this store!

My go-​to place for fun kitchen things. And, I typically adore their Christmas decorations. It’s one of those stores where I like to come in and just browse, leaving with whatever called to me. Everyone has always been very pleasant and helpful at this store — and they also leave me alone to browse, which I like.

I adore Crate and Barrel. Just walking in the store makes me happy. Compared to Williams-​Sonoma or Sur la Table, their prices amazing and the quality is excellent. Seems that all the people who work there love the store as much as I do!

Crate & Barrel is just a good place to get good kitchen-​y things. Oh yeah, and furniture, too. But I’m more of a kitchen-​y shopper at Crate & Barrel. They have a great selection of items from kitchen gadgets and tools to glasses, place mats and other sundry kitchen needs. Even better is that they are reasonably priced, too. I can always count on finding what I need at Crate & Barrel.

OK. I already love this store but let me tell you how great the CB is at Park Meadows. I was invited, last minute, to spend the holidays with my BF’s family. I obviously couldn’t show up empty handed so I decided to buy the hottest wine toy of the season… the Vinturi Wine Aerator. Since it was the hottest item, every single CB in Colorado was sold out of them, Sur La Table was out of them, and I refused to go into Williams Sonoma in fear that it was going to cost me 3 times as much for the same toy.
However, the CB in Park Meadows was the only store that was getting one last shipment in before the holidays so I was smart and pre-​ordered my aerator. It didn’t arrive when it was supposed to and I started to panic… I called CB and told them that I needed to have that thing by Monday night at the VERY latest. I couldn’t think of a better gift for his parents and we both had our heart set on them getting this. CB assured me that as soon as they signed for the box from UPS, they would call me so that I could pick them up. They did exactly that. I got my call at 5:15PM Monday night.
Christmas was saved! They had promised and delivered and I was ecstatic. Thank you CB!