Quality Towing & Recovery

The receptionist has no customer service skills at all. She is very dismissive about a mistake on their part and does not work with you. On to the next provider with better people skills

They towed my car! It was a bad deal! They are not good for business! They are slow and they are expensive…

NEVER EVER CALL THIS COMPANy! They are extremely slow and lie about the time it’s going to take. After my girlfriend got in a car accident, they told us that they would be here in 10 minutes, 5 separate times! The total time ended up being 2 hours long. If you want fast and reliable — do not call this company.

I am writing this Review as i wait on the tow truck. My call was at 3:15 pm Quality Towing told me the truck will arrive at 4:15pm. It is now 4:15pm & the truck still isn’t here. So i called the towing back, they told me they’re sorry the truck will arrive in 20 more minutes so now at this point I am Highly upset because i need to get my car to a tire shop which closes at 6:00pm. This is not good business what so ever & I don’t like waiting long then the time I was told to wait. It is now 4:50pm & I am still waiting on a Flat Bed Tow Truck to arrive. I called back for a 3^rd time the company says the driver is 5 minutes away, so I’m still waiting. It is now 4:56pm & they have finally arrived to pick up my car. Now it is 5:25pm & we have arrived at the tire shop.

I am writing specifically about the employee David! David was extremely helpful, funny and who would have known that such a horrible situation could for a moment be okay. David was professional, fast, and helpful. Thankyou so much quality towing for sending me David to make my New Years problems much more manageable. :)

Brian, my tow driver is what got this stars. They didn’t dispatch a truck on time and ended up arriving an hour after schedule (even though they called me and said a truck was five minutes away). Brian arrived was super helpful, even recommended I take my car to another shop to save money on the tow.

I rarely post on Unilocal But I have such terrible service. I want the company to know. When you give a est time of arrival to Toyota and your Guest. It should not be off hours. Only minutes. If your too busy to accept the call from Toyota. Tell them the truth Not 2 hours

We had a rough night and had to leave our car in the parking lot because it wont start. In the morning we got it towed. The person who helped us was DAVID. He was really knowledgable and helped us figure out the problem first instead of just flat out towing our car away. It saved us alot of worry and time by his knowledge and assistance. We dont normally post reviews be he showed us the best personality and quality in service in a stressful situation. We have to commend him for that even for just a review.

What a horrible experience! We unfortunately locked the keys in our car which is an older Toyota. We have usaa so they were called due to the contract they have. Well it took over two and a half hours for the tow to show up even though it was supposed to only take 40 minutes. We called their dispatch three times which they said it would only be fifteen minutes. When the tow did finally show up it took him half an hour to figure out how to open the door.

Wow amazing service! I was told by the dispatcher at quality towing that the wait for a truck would be 45 – 60 minutes but was surprised when my driver Albert arrived in no longer than 15. Albert was awesome and extremely informative. He gave me a ton of info on car care and then some, I was literally taking notes on my notepad. Awesome driver and the best road side assistance ever!

I had the «privilege» of getting a tow from Quality (lol) Towing & Recovery on Oct, 20^th, 2015.
My 72 Chevy Nova was having problems shifting, so I figured I’d play it safe and have her towed, which was my first mistake.
Long story short, the tow truck driver managed to hook and completely cut through my right-​side tie rod, and damage my brake hose as well.
I was not informed of this, and honestly I was so worried about possible transmission issues I didn’t check for any damage, my second mistake.
I didn’t realize there was an actual issue until I tried to drive my Nova onto the freeway and instead of turning right, I kept going straight, right into traffic, almost getting T-​boned.
I called Allstate and let them know what happened. Allstate called them, and of course they admit no fault, as I signed the paperwork, my third mistake.
Long story short: Don’t use Quality Towing & Recovery, but if you HAVE to, make sure they didn’t damage anything BEFORE signing anything. I’m out around $ 250 for a new tie-​rod, brake hose, wheel alignment, and labor.

I used this company on 10÷6÷15. The quoted time was 45 mins for them to arrive. They made it in about 30 mins, so I was pleased. They did everything they were supposed to, and got my vehicle safely from La Mesa to the auto repair shop in North Park, about 8 or 9 miles away. Rick D.

Usually I wouldn’t give a towing company a review but I think this is review worthy since it saved my ass at work. –_– !
My matter was very simple, I locked my keys in my car — disappointing. Anyways, Driver came to my work, got down to business, retrieved my keys and filled out the paperwork ($ 45) all under 10 minutes. THANK YOU
I only put 4 stars because he arrived 15 minutes later than the ETA, but hey, it was raining and he was cute so, forgiven

The actual tow drivers are excellent and personable, so these two stars are really *two thumbs up* for them. I can’t seem to recall the first driver who helped me, but he was quick and showed up on time and made to follow up after. The second driver, Gabriel, made sure to secure my vehicle and was entertaining despite the heavy traffic during rush hour in the morning AND when it rained. So firstly, the drivers themselves are great.
Unfortunately, the towing company itself is unorganized and does not follow up if there are any unexpected delays, which indeed you should expect if they are contracted with your insurance policy.
I mapped out the distance from their dispatch office in Lemon Grove to my house and it’s under 7 miles total. Despite having an automated message at 6:30am confirming that a tow truck should have arrived at 7:40am (over an hour later), I called their office at 7:50am because no tow truck had arrived yet, and they said there’s a 20 – 30 minute delay. Anyway, my truck driver eventually arrived at 8:10am, which was over 1.5 hours after the call. I can’t really blame the driver because not only was he cool, but he asked me «oh, when did you call?» and after I told him my story, he said apologetically (paraphrased) «oh wow, you had a long morning. i just got into work by the time your truck should’ve come. Sorry you had to wait, I’ll try to get you there as safely and quickly as I can.»
It’s obvious that Quality Towing’s operations (administrative and management) are inefficient and apathetic, which doesn’t seem to correlate with their mission statement and expanding to a fleet of 20+ trucks. Their system doesn’t have the decency to notify you regarding delays, and they don’t even send out drivers until you call them to remind them after they miss their ETA… I suppose it’s like they’re telling you to cancel and they don’t want your money *shrug*

DO NOT CALL THIS COMPANY. Extremely rude, argumentative and will not quote clear pricing. There are poor reviews for a reason.

Wawanesa contracted. — no charge.
Scheduled tow prior day to deliver car from home to service center. — No problems here.
My car is a really fine sports car so flat bed requested. — As requested.
Arrival at scheduled time — Yes.
Tow Driver Rob: Failed to greet or introduce self, abruptly asked, «Is this the car? Wore greasy gloves that marked up car paint. I asked him to use caution since car is lowered, he did not and it scraped the panel. Asked him to wait for me as I locked my house, he took off as soon as I turned about. At destination I asked him why he took off. His reply, «I don’t have time to wait for you!»
In summary: Rob displayed impolite, discourteous service, improper communication skills & appeared more concerned on what he needed to do next. — A disagreeable situation.

Ummm… At least they came???. And thats the best thing I can say about their service.
They were sent by our insurance to change a flat tire. Before you start, I know how to change a tire, but the lug wrench I had wasnt the right fit. When the guy arrived I could tell customer service wasnt his strength so I got out of the way and let the man do his thing. When he went to take off the lug nuts, he stops and looks at me telling me «you broke the lug nuts.» I didnt understand so I told him that I didnt even know how I could have done that. He continues to tell me that I broke the lug nuts not once but five times. I started to get agitated and when he walked up to me, he again repeated that I broke the lug nuts which I finally I told him that I was getting upset at his continued finger pointing. He finally changed his tune but by then I wanted him gone. He tried to take off the lug nuts but it didnt work.
I ended up having the car towed to Discount Tire and they were able to take off the lug nuts. Turns out they werent broken.
So im not sure what happened, all I know is that the next time someone asks me about Quality Towing, I will recommend they find an actual quality towing. See what I did there?

What a waste of my time. Going to call USAA (who hires them for their insurees.)
MINUS 1 STAR:
My car died and I needed a jump so I could get to the Honda dealer. Was told the ETA would be 30 minutes…30 minutes comes and goes and no call from tow company. So I call and was told it would be another 15 – 30 minutes. WTF?! Another 30 minutes goes by and STILL NO call from tow co. I call USAA to get a response and QT finally calls to say driver will be here shortly. So after what was supposed to be a 30 minute ETA ended up being 1.5 hrs!
PLUS 1 STAR:
The tow guy then convinces me to just buy a battery off his truck which he assures me is new and I can be on my way without having to go to the dealership. So because I was now late for work, I go ahead and he installs it and I’m on my way! YAY!
MINUS 1 STAR:
So I end up needing an oil change a few weeks later and while getting that done the mechanics do a battery check. UMMM… why was the battery rating as follows:
«Battery fails to meet industry accepted standards. replace battery»
WTF?
MINUS 1 STAR:
Well you know I now have to call QT up to get a replacement and what do I get? The run around. Placed on hold for forever. Then told the battery «is new.» And that I have to call Interstate Battery about it. The phone number they give me is a recorded line with NO OPTION TO TALK TO ANYONE!!!
PLUS 1 STAR (hesitant about this):
Call QT again to speak with manager and they are sending driver out to replace battery. Whats the ETA? 30 minutes! Haha yeah right we will see!
Just a total waste of my time and now I still have to go get THIS battery checked out. I don’t know, if your free time is valuable… call another company. USAA will be hearing about this.

Z our towing driver definitely helped us out. He has a great attitude and a good sense of humor.
Thank you for the great service and a good employee to help us.
Overall experience, 5 out of 5. I will recommend it 100% to friends and family.
Thanks Z.

I am very disappointed with the road side assistance that was requested by my insurance to this company. Their expected time of arrival was 8:28 pm then changed to 8:53 pm. They have not yet arrived. I’m stranded in the car in a bad neighborhood with my child in the car in an industrial dark street and this toe company has not yet arrived. I called the company and said it would be another 30 minutes. We’ve been here since 7:30 pm it is exactly 9:15 pm and they are yet to arrive to jump start my car. Very bad customer service.
I DO NOT RECOMMEND CONTACTING THIS COMPANY FOR ANY SERVICES!!! I am VERY upset cause we haven’t had dinner and my daughter still needs to do homework when she gets home, it’s a school night.