RCP Block & Brick

Tolerable. Barely. Slow and unfriendly service.
Do you speak Neanderthal?
If you actually buy anything here, you must’ve been trying really hard to give away your money. They have NO interest in actually selling anything. Maybe contractors do better here? Don’t try to call. Phone service is non-​existent. They put 8 people on hold while I stood in line for 20 minutes and only answered 1 call.
They make no eye contact, never smile, never listen past the first 3 sentences, so edit what you say before you open your mouth.
They have to type in all your personal info just to buy a gallon of brick cleaner. That takes another 20 minutes.
Then you have to drive your car around to their sheds because they can’t give you the bottle on display in the store. Mr. RCP has to go dig the bottle out of a massive shed.
Just go to Home Depot. I don’t know what I was thinking even driving here.

Worst place ever to deal with in person and over the phone. They gave me price list on Friday and when I call Tuesday price has increased. Spoke with Larry in Lemon Grove because I wanted to order 5 tons of flagstone and he wanted to sell more because he needs to open a pallet and hand pick out the stone to reduce my order to 5 tons and states the more handling the material, the more it will get damaged. BS… they are just LAZY and want to RIP you off. If this material is that fragile then why do people use it on the floor? I went to Southwest Boulder and Stone instead. NEVER GO TO RCP– horrible customer service and RIP OFF CENTRAL!

Came here to look at gravel and boulders for my drought tolerant landscape project. For my particular project, i thought their selection was very limited.
Their gravel that they had on hand was a bit cheaper than KRC but did not carry anything that caught my eye.
Of what they did have in stock, it was a few $ cheaper than KRC, but they did not have any boulders that would fit my project so, i didn’t want to pay $ 100 shipping from 2 different places.
Ok stuff, just nothing i was looking for.

My husband and I are on a patio improvement mission. Today we wanted to price stones, bricks etc and to get an idea of the products available. RCP is loaded with various gravels, rocks, stones of various colors and shapes. They have a full selection of bricks in several colors, shapes and sizes. Their brown stones (This is a 16×16×2 ½ in.) comes is a few different colors as well. They seem to have everything you would need to improve a patio or landscape of any business or home. The prices seem reasonable for example one brown stone piece cost $ 3.98.
The staff is friendly and helpful. They know the products and will give you suggestion based on the project you are working on. How the process works is you pick out your product from the sales floor. You then go inside the office and tell them your selection and they process you through the register. Next, you go back to the sales floor and give your receipt to a staff member on the sales floor and he loads up your truck etc. with your purchase. If they don’t have something in stock they will contact another location for you.
The stones and gravel are sold per pound but they do have some pre bagged and the bricks and brown stone are sold individually.
They have a huge selection of product and great customer service.

i walked in for information and they are too busy to help… i just walked away…
i called afterwards to get a price and they put me on hold for 15 mins, hang up and called again and put me on hold again, called a third time just to know that their prive on a 16×8×6 concrete block was more expensive then the one that home depot sales. homedepot delivers any amount of pallets of bricks for 79 dollars and rcp said 105 for up to 5 pallets only…
not really care about the price but their customer service kills them…

RCP BLOCK & BRICK
I shopped at the RCP Block Escondido location.
the service is terrible, the product expensive and it is a
plain rip off. their delivery truck destroyed my yard.
stay away from these guys…
you will find out how sucks they are.

I want to like this place but the problems out weight the old materials they stock.
First they need to train their employees on customer service. I bought some blocks from here (50) and the guy who loaded them was just an ass. He did not want to load block, was having a bad day, or was mad the other guys were just sitting around.
I don’t care really what his issue was, that’s his job to load and if he don’t like it then well he can quit and go somewhere else. They need to have some real talk with the counter and yard guys and tell them, if they can’t be polite and do the job then just GTFO.
Second is, this is a «Block place» and their blocks cost more than at Home Depot and That’s even after my contractor discount.
What’s up with that? Most always, specialty stores have their specialty items for less than home depot. NOT HERE!
Finally the next problem is, no pricing on a damn thing, I get it, you sell for less to the people you like, but come on and just put some pricing somewhere, a sheet or something. No one wants to get in line just to ask a price, no one.
All in all after my last experience and seeing the price difference, let alone homedepot and lowes give you 5% off when using your HD card (just ask), I ended up buying 2000 blocks and 100 rebars to start from Home Depot.

A friend and I were doing a flagstone project and went to RCP to select our stones. A guy driving around on a forklift brought us a pallet and we told him that we were going to select our stones. Firstly there was no one there to help us, and having to select a huge amount of stone we opened one of the closed bins as the opened one was picked through. Someone came out of the office and scolded us like little children saying that they were going to charge us double. Needless to say we went to the stone yard down the street and received help and amazing service. Don’t use RCP Lemon Grove.

Nice selection and display of products
The brochures do not have prices on the products. Understandable because they don’t have to re-​print them as prices change, but it’d be nice to know just how much we’ll need to save up to finally do our backyard.
Some of the displays didn’t have a name of what colors or product was used. You can go around and see what has similar shape/​texture, but there was one amazing color/​texture that I liked and didn’t see it in the brochure… I think it might have been a mix of 2 of the color choices, I’d just like to know for sure… yes we could have asked, but we didn’t want to get wrangled into a sales pitch since we weren’t buying that day.
BTW, the parking situation sucks. There are plenty of spots, that’s not the problem, it’s just that you’re pulling in/​out where they’re driving forklifts loaded with palates of blocks, so it’s a little hectic. We had one jerk who almost hit my car because he was trying to go around a forklift while I was backing out and decided he couldn’t wait (said jerk does not appear to work there, so I’m assuming it was just some customer who had somewhere else he wanted to be).

great supplier with superb customer service!

Lover this place. They had just about everything we were looking for as far as our landscaping project goes. Being in La Mesa, they are very close to my house and when I called with short notice Monday for a DG delivery, they made it happen. I just wish they offered discounts after a certain amount of product is ordered. We may not go back for everything we need for our project because other places have the same stuff for a little less. But overall, my husband and I are very happy with the service.

I shop here at least 5 or 6 times a year and always get good customer service. They have coupons that they send out by e-​mail which makes it really affordable if you are looking for some rock and/​or materials. Sometimes I’ve noticed the prices are a little high, but usually if I find a good salesman they will budge off of the price. I think they are like an automotive parts house and they have different pricing based on walk-​in/​contractor/​frequent shopper.

Some of the people that work here are not very smart. Come prepared.

This place has a huge amount of brick/​rock etc for your home improvements. I always come here for my yard supplies.

We had a retaining wall redone and our contractor recommended we go to this location to check out some samples. Everyone was very nice and went out of their way to show us many different products. Phil was exceptional!
Hablan espanol…

RCP in Lemon Grove has the best quality block and materials period. Their yard is well layed out and they have finished samples all over the outside showing what their block and pavers look like when installed. You get what you pay for and the quality is top notch. Loews and Home Depot cannot match their selection, especially the antique cobble pavers and the new Keystone wall blocks.
I’m no pro but RCP help me make my home look awesome and I have no doubt my RCP block and pavers will outlast ANYTHING from HomeDepot or Loews. Don’t be penny wise and dollar foolish. Do it right the first time.

This RCP is closer to my house in San Miguel Ranch and has the worst customer service… if you want great people go to the Chula Vista location. I asked if somebody could help me, the worker inside told me no you are just going to have to pick up a catalog and price sheet and just go out there yourself… I ended up going to get what I needed at Bedrock Boulder & Landscape Products… these guys went out of their way to help me great customer service… but the RCP in Chula Vista also has great customer service…

I needed to make a visit to RCP to narrow down what I was interested in using for my backyard hardscape. The location had many models which I really liked, so I was able to see things in person, rather than online or on a brochure. Ed and Chad were extremely helpful and patient in helping me with everything I needed. I would definitely recommend this place to anyone. I had such a pleasant experience.

I’ve been wanting to check these guys out for years, but never had a good enough reason. So when I needed a gazillion bricks, I went to compare their prices to Home Depot, who had just raised theirs 3 cents per brick.
RCP charged much more, and shot out the proverbial «ours are very good quality» excuse. In addition to this they don’t really have samples of everything in their yard, so you have to peer through the shrink wrap. They might have a catalog, but it’d be good to see the product.
We left laughing about their prices and purchased the rest of the bricks at the depot.