Wolf’s Furniture

I had a great experience purchasing a sectional couch from Patrick Pluto in their Leesburg location. He was very knowledgeable and made the process very easy and enjoyable! It came sooner than expected and the delivery was just as they promised and came in the morning. Even the delivery guys were cordial and professional! Again, the whole process was great and I will definitely be back! Love my new couch!

The vast selection you get in large chain stores with the service quality of a small shop. Leesburg Wolf Furniture is my new favorite place. We redesigned our master suite; a project we had put off for years because we didn’t want to deal with being lost in a big furniture store with a pushy sales rep. We had the pleasure of working with Beth Gruneisen. She is a true sales professional, in that, she LISTENED to what we wanted, respected our budget and helped us design our dream room more beautifully than we could have imagined it ourselves. Beth’s fantastic approach to customers did not stop at the sale. She proactively communicated about the status of the delivery and followed up once we had our furniture to ensure that it was everything we’d hoped for. If you are looking for quality, affordability, selection and FANTASTIC customer service, stop in to Wolf… and I strongly encourage you to ask for Beth.

This has been one of my worst customer service experiences ever. We ordered a couch that was supposed to take 8 – 12 weeks. However, the folks at Wolf failed to actually put the order in for TWO weeks. Delivery is a nightmare. We are now at 13 weeks since we ordered our couch and we still don’t have it. No one seems to give a crap that we are unhappy with the service either. The couch came in a week ago. There was ONE day we said we couldn’t do delivery and that was the day they scheduled it for. Now because we can’t do that day they are pushing our delivery another week. GO SOMEWHERE ELSE! You’d think when you are spending 3k on a couch and 2k on other furniture, someone would actually care about your satisfaction.

Furniture quality is good but the customer service and delivery is horrible. Do yourself a favor and go to a different store instead of trying to deal with this company. There are many other stores with the same quality of furniture and WAY better customer service. Will not buy from here again.

Waited 12 weeks for a special order, only to have the chair break within 8 DAYS days. Called for service repair and learned it’ll be another 4 WEEKS for just the part, and then will call to schedule repair. And yes, that will be during normal business hours so you will have to take off another day of work to wait on a repairman. Got nothing better to do, had no reason to need a chair with 4 legs!

Where else can you buy american made high quality semi-​custom furniture and have a glass of wine with fresh baked chocholate cookies? When you arrive, ask for Julie Terryberry… she was fantastic to work with!

We recently bought some bedroom furniture from Wolfs and love it! We will be repeat customers. The cookies were great and our salesman Evan was personable and professional.

I needed a recliner quickly for my son to help his rehab from major back surgery. I stopped by Wolf Furniture and found one that I thought would work perfectly. Unfortunately, this chair was marked as «do not sell off floor». I met sales associate Denise Moore and explained my situation. Denise went to work and I had that chair in just a couple days. Denise was professional and diligent. She did not make excuses as to why that chair couldn’t be sold. She found a way to meet my needs because of the situation. Denise did a great job and the chair… It’s perfect for my son and it will help his rehab immensely. Thanks again Denise and I appreciate what you did.

We have ordered our living room furniture and our kitchen stools here. Patrick took care of us and was very professional. He wanted to make sure we were happy with our purchase and we never felt rushed or pressured. He also was very good at following up with us and making sure we were taken care of. We love the quality furniture and the wonderful customer service. We plan to order more items very soon and will be asking for Patrick to help us.

We made a $ 2k purchase at Wolf’s and will NOT be making another. Our table and chairs are falling apart after owning for 3 months. Wolf management is not willing to honor their 1 year in home delivery guarantee. Their service technician also buffed off the finish on our table. Buyer beware.

Great store. No pressure sales, and our associate Patrick was super friendly and super helpful. Our delivery was on-​time. And, when we ran into issues with billing, the store manager called to apologize and partially refund us, AND the CEO mailed us a letter with a gift certificate for a future purchase. Very few companies exhibit this level of customer service now. Wolf’s is a great place to get good furniture from great people.

I purchased a couch from Wolf furniture in August of 2014. One month later it began to tear. I purchased the fabric protection but was told it was not covered. Two weeks later… More rips. Wolf furniture told me this was «expected» wear and tear and unfortunately they could not replace it. As the rips continued to occur, so did my phone calls. I give them one star because the manager was very polite and eventually accommodating… (After four months) They agreed to give me a new couch. I purchased a $ 1000.00 couch which apparently in the couch world is the equivalent of a bean bag chair because they felt it necessary to write a disclaimer on the receipt (which they made us sign) that said we were basically buying an inferior product and as a result we may encounter problems with it. Will never go back.

We stopped into Wolf Furniture to purchase a master bedroom set. We were pleasantly surprised by the no pressure sales staff. We had to wait a bit before delivery could be scheduled (several weeks away) but when the day came, the delivery staff was professional, on time and quick.

I had a great experience at Wolf’s Furniture and would highly recommend them. Everyone there was great. I do think the delivery fees are structured a little strange and rather high, but my furniture was delivered on time even though it was raining/​snowing that day. Was my first purchase at Wolf’s Furniture but probably not my last.

Overall, my shopping experience at the store was very good. The sales consultant was knowledgeable and not too pushy. However, the problem came after I picked up my two sofas, got it home, and discovered one of the legs would not screw into the base of the sofa. I immediately contacted the store and spoke to a manager by the name of Payman about the problem. I was asked if I inspected it at the store before pickup and if I reviewed the pickup checklist? REALLY? I could see employing those tactics if it was days later or if I wanted a refund. However, this was a minor fixable problem and his tone was not very customer service friendly. The sofas had just been stain-​treated and repackaged for transport. In the end, he agreed to see if his service dept could help me out as I am located outside the delivery zone. Three days later, I am still waiting for him to call my back. Nonetheless, I took a screw off my trashed sofa and attached it to the new sofa with some guerrilla glue; problem solved.

As an update to my prior review, I’ve had the sectional sofa for over a year now and I’m very pleased with my purchase.
The delivery process went smoothly, however one of the cushions appeared less stuffed than the others. I called Wolf a few days after delivery and they promptly sent someone out to look at it and he was able to add stuffing to make it right.

I normally don’t like going into furniture stores, but this was truly a positive experience.
We were in the market for a new mattress and we were immediately greeted by Daveeda upon walking into the store. She was very pleasant and very knowledgeable about the mattresses on the floor. Because we knew that we wanted a Restonic, we were able to make a decision rather quickly. The paperwork/​payment process was smooth and we were given a delivery date two weeks out. About a week later we received a hand-​written thank you note from Daveeda. I have never gotten this from a furniture store and found it to be a very nice touch.
The mattress came on the date promised, and the delivery men were helpful and accommodating. The entire process was smooth and I am pleased with the product. I will definitely be looking to Wolf’s when it comes time to find a sectional for my family room :)

We had a great experience at Wolf’s Furniture, including greetings at the door, sales, back office and delivery. We went to the store several times over the past month and have been greeted each time we entered the store. Sales was very helpful and not pushy or attempting to entice us to add on other items. She listened to what we were looking for and guided us through the choices, in a variety if price ranges.
We purchased a dinette set and also a sofa with matching recliners; we had been casually looking for both sets. They have a very good selection on the floor.
We also had a great experience with paperwork, arranging delivery and payments. Very courteous experience and we were treated like a valued customer all the way.
The sofa set came in on time and the dinette earlier than expected. Delivery was also a flawless experience
Overall we had a great experience and we recommend this store.

I am sorry to have to say… I highly recommend NOT shopping at Wolf. Awful ordering /​service and antiquated and confusing back-​end system made the process a bit of a nightmare.
Spending such money should be EASY (and FUN would be nice! =) but unfortunately, WOLF made the process and the wait painful, and the products not nearly worth the money.
Bought 2 childrens beds and a chaise mid June. The amount of time it took Wolf to process these (seemingly simple) purchases was ridiculous (they used ordering system trail and looking everything up and writing it all — took sales person forever, well over an hour and a half — when we knew exactly what we wanted).
Delivery was important for us to have by early to mid Aug — and before school started was essential. Sales person ‘checked with manufacturers’ and though that delivery was not guaranteed, delivery could take up to 16 weeks. Although I was shocked about the possibility of a potential wait that long, I took that risk after the sales rep said it seemed reasonable that deliver would not be *that* long.
One bed did not arrive until 18 weeks!!! Oct 18. And then — a rail was the wrong color.
They had to return 2 weeks later to replace the wrong-​colored rail. The delivery guys were VERY friendly, but the pain of the entire process was crazy. The ancient paperwork and handwriting was impossible to figure out what they were charging for with many line item charges to add up to the total (for a bed). Really confusing /​annoying.
I trusted them that they knew what they were doing with the billing. Everything was NOT cheap. Totalling over $ 4000 with mattresses, «bunky» boards. The billing was done in chunks — deposit and then payments at time of delivery.
They JUST called me YESTERDAY Dec 17, 2013 to tell me that they forgot to charge me for a delivery and i still owe $ 900+. WHAT? This notice is TWO months AFTER the last delivery. Crazy. They may very well be correct — I wasn’t fully tracking all of the separate charges made since I trusted them and there were 4+ separate charges over several months since the deliveries were so spread out — but this speaks to their lagging operations system.
And now I’m realizing the furniture is pretty awful, too. I should’ve looked more closely at the store, but the loft bed (is a great design that’s why we fell for it) but terrible materials with sharp edges (!) that are chipping badly. The bed system was not cheap ($ 1200+).

I went there cause someone i knew took a position there and I thought maybe if i need something i can buy from them. When we stopped person I knew as not working so I explained to the clerk that was there, we were just browsing has never been to the store and if we bought anything it would be from our friend.
He proceeded to literally stalk us around the store and badger us with questions interlaced with hard closes (there’s a long lead time, sale ends soon)…in spite of us reiterating the above. He pressed for our contact info, after finally relenting to give him our address assuming he wanted to sign us up for the store catalogue… a week later he sends his business cards and says «looks forward to helping us in the future» in spite of us by name telling him who our friend was and that we would only work with her.
One last thing… the store is huge but there is no rhyme or reason to how its laid out. There isn’t a couch section. They are everywhere. Feels more like a maze than a store.
Have not returned since and would not recomend.