Cold Stone Creamery

I guess there has been a staff change or I went during a different shift. The moment we walked in, we were greeted and tended to. Even while I pondered my decision (birthday cake remix is my go-​to), two other staff members came out to assist. I was even given my like it size cup into a love it bowl so that it wouldn’t create a mess. I was very happy with my service, as well as my decision (cheesecake fantasy) and hope to be back soon for the peanut butter cup perfection!

I have not seen a crew of disinterested workers in an ice cream parlor before, as the ones here. The place is overpriced and has limited seating capacity. We ordered couple of ice creams and a smoothie but none of the workers there knew if their Sorbets had dairy in them or not. Most of the Fruits they use for their smoothies are frozen (but for the bananas) which is a major turn-​off as well
All in all not a great experience and so we won’t be returning any time soon.
There are other joints out there in Leesburg, that offer a better product at reasonable prices!

Mocha frappé was made by the guy for 10 min, and taste was yuck.
Don’t wanna go again

For starters, I bought a small (I like it) and it was $ 5. That’s a lot more than Dairy Queen, but the harder ice cream that gets mixed toppings is nice. But it’s still overpriced.
The real reason why Im leaving a two star review is that there’s horrible service. The past three times I’ve been there have been the worst. The first time, the owner who was behind the counter and took our orders was rude and downright disrespectful to me and my family. The second and third times nobody has been behind the counter when I walked in. On one occasion, after I left, he did too and went to Starbucks, leaving everything unlocked. Today I stood for several minutes calling out before someone came from the back of the store. However the sign up front says that they’re hiring, so I hope this horrible customer service changes soon.

The ice cream is great, but I gave only 2 stars because they never have enough people behind the counter. On summer nights, why would you put only one person in the store alone to wait on all the customers (usually 10 deep) AND handle all the money, too?
It grosses me out to see the same person handling all that cash, and also swiping the credit cards, and handing customers the pen to sign, then go over and use their unwashed hands to prepare the next order. I almost walked out over it tonight. I feel sorry for the employees who are put on the schedule alone by this, apparently, cheap SOB who owns the place. Put one person on the cash register, and 1 — 2 people on the counter to wait on your customers. Geez, you obviously don’t care about your employees or your customers. We waited nearly 30 minutes in line tonight.
Who has time to stand in line for 30 minutes for ice cream? This ice cream is hand crafted by individual order, so it takes longer to prepare each order at Cold Stone. So why not put enough people on the work schedule to accommodate these needs? The owner must be a greedy jerk. Been going there for years, but I’m really over it.

Ice cream is very good but both times I’ve been there have had terrible service. First time kid was just rude,. This time huge sign was up behind server advertising all day milkshakes for $ 3 (like it) and $ 4 (love it) but was charged $ 6.99! When I complained he said «that offer isn’t on anymore.» When I pointed out that the sign was still up and had no expiration on it he said that he had nothing to do with it! Bait and switch and just plain bad customer service. Should have just left it and walked out but didn’t. Will not be back.

*drool*
This place is the best. Do you like ice cream? Of course you do. Go to Cold Stone.
Basically, their ice cream is really thick and they mix it with various yummy ingredients and then push it into a delicious, hand-​made ice cream cone. I dare say, it’s even better than Ben & Jerry’s. The only part I don’t like is the singing when you leave a tip. When I go, I say to the cashier, «I’m going to leave a tip, but don’t tell your friends. I don’t want a rukkus.» They get how annoying it is and I think they appreciate it when they don’t have to sing for their money.
I know it’s winter, but eat there anyway. Maybe it’s less of a shock to your system? I don’t know, just eat ice cream like Jesus told you to.

Awesome place, great flavors… well kept.
This place has the same menu as the rest of the Cold Stones. Went in for a quick scoop and the service was exceptional. The gentleman took our order and had our ice cream to us within 5 minutes.
Tables and counters were clean and the floor was spotless.
Bummer on the limited space but I think the all are like that. A must visit if you enjoy ice cream.

Good place for dessert if you are in Leesburg and you art hear the Outlet Mall. You can have your ice cream plain or have something like Reese’s Peanut Butter Cups, Reese’s Pieces, or Gummy Bears.
A little expensive for ice cream, but the quality is good.
The eating area has only 3 tables, so expect to stand or go outside if there is no where to sit.