Burberry Factory Outlet

I am thrilled with the customer service at this store!
My husband purchased a purse for me — it’s beautiful. When I went to unwrap the bag, I notice that one of the fasteners was missing, and the stitching on that side was coming apart. I was in town for a wedding (the weekend of the blizzard in DC, 2016) and had no time to make the 40 minute drive back to the store before heading back home to Canada. I called the store that night and suggested that they courier a new bag to me and I would return the damaged item to their local sales rep, or they could ship it to Canada (which would incur customs charges). I was told they would do their best to find a resolution and that I would hear from them in the morning.
The following morning I heard from the regional manager. He offered to personally drive to my location with two new bags, exactly the same style (for me to choose) to process the exchange. He kept in touch with me throughout the day since my scheduled was ever changing with the bride, and at 6pm that night I had a new bag in hand. The manager was very kind and wonderfully professional through the entire situation.
Without a doubt, 5 start customer service! Thank you Burberry, I’m highly impressed!

Not sure what all the negative reviews are about but I LOVE this place. Ive gotten a wool and cashmere blend trench coat for ¹⁄₃ of the retail price. I have seen shoes here that are cheaper than tory burch. I wish there were more locations!

DO NOT LISTEN TO NEGATIVE REVIEWS!!! I originally went in today to purchase a tie. Upon entering I was immediately greeted by a sales associate. We spoke for a few minutes about their ties and they recommended I check out the coats and jackets on sale (extra discounted).
While browsing another section I was greeted by a different sales associate who helped me match ties to certain shirts (color scheme). I made my way back to the jacket and coat section and found a Pea Coat that I’ve been holding off buying for a few years because I couldn’t find the right fit. I prefer my jackets slim cut. To my COMPLETE surprise and SHOCK they had a black Pea Coat for a STEAL. I mean A STEAL ($ 349 down from $ 700). I tried it on and it fit like a glove. While there I was assisted by two other sales associates.
The store was not empty by any means, and they were all friendly and encouraged me to try on a few more jackets since I was there. I tried them on and really didn’t like the Duffle Coat (a little too much nova check showing for my tastes). Needless to say I tossed the ties since I didn’t need (more of a want), and purchased the jacket. In all, my experience was warm, welcoming, and fun (a customer had on a faux fur coat and she let me pet it… I don’t think her BF liked it too much but she told me I could).
Maybe it’s my dashing smile, but I had a great experience in the Burberry Outlet today. One of the sales associates even shook my hand as I was leaving the store. If I was a glutton I would have purchased the grey Pea Coat too, but black is all I need, AND WHAT A DEAL.
They tried to push a $ 250 scarf on me as well, but I didn’t see the point of spending 80% of my coat price on a flimsy scarf that can be had for $ 20 bucks (in another store, and another brand). I don’t care if it takes one full year to make from the combed wool off the butt of a sheep.

Please don’t listen to the reviews. I was looking for a handbag with the burberry house check print. I had previously come to this store when it opened and they didn’t have a great selection of handbags. Anyway, I live almost an hour away from here and decided to call just to check and see what they had in stock before driving all that way. Mahdi one of the people working there was SO unbelievably helpful. It’s a Saturday so I know it can be busy and hectic in the store but he took the time to help me over the phone! I went in and spent over 1200 bucks. I will say the rest of the staff wasn’t super friendly. But i certainly had a great experience thanks to Mahdi!

The service at this store definitely needs to be improved. No sales people greeted me or served me. I did buy a Burberry jacket at a discounted price, but it was still expensive. Good thing that I really like the color and style of the jacket, and I get a lot of wear out of it.

The staff was so rude and condescending it’s unbelievable. They had no sense of fashion or customer support.

The manager of Burberry outlet was so rude to me and didn’t want to show me watches, which I intended to buy. It was the worst shopping experience.

Prices are still outrageous.

Not much savings or selection to be found here. You’re better off waiting until the end of season at any of their regular stores or going to Neiman’s, Sak’s, bloomingdales at the end of the season for better selection and prices. Disappointing.

Went here to buy my first ever red, white, black, and camel check pattern known as the «haymarket check.»
I wanted to buy a Burberry trench/​raincoat, never had one before and this would be the perfect time to get a good deal since winter is almost over and I was anticipating a big clearance sale.
When I walked into the store, OMG! Asian women everywhere, I thought I was in a Burberry store In Tokyo, old, young, and baby carriages, Asian language spoken everywhere. Never seen so much asian women shoppers in a clothing retail store. What is it about the Burberry label that attracts so many asian women, I dunno?
This store is more suited for the women clientele. Not many to choose in men’s section, very limited selections. The sales people are nice and willing to go all out to help you, probably work on a commission based.
I never was able to buy a Burberry trenchcoat, I’ll just stick to my regular cashmere long coat, I like my old coat. :)