Edward K Tsai

Has been our family doctor for a few years now. My biggest compliment to Dr Tsai is he listens! Really listens and asks you what you think is going on, he makes patients feel hands on with their medical care and I love that. He isn’t egotistical or impatient. He often runs late because he takes his time with his patients because he cares. I don’t mind waiting because I know I’m waiting because he’s giving his patients his attention. His office staff is nice and they will get you in quickly when you need it, I’ve called and gotten an appt. for the same day.

EDIT: Since submitting this review I was billed an additional $ 18 for a total of $ 115 for my free check up! Also their main argument for billing me the way they did was that it was not a check up but it says check up right on the bill! DO NOT GO HERE!!!
Completely incompetent! I came in to see Dr Tsai for my regular check up which I told them when I made the appointment and multiple times while I was there. During my check up I mentioned the fact that I have a hard time breathing while running. This somehow turned my check up into coming in for shortness of breath. I’ve mentioned this to other doctors and been prescribed an inhaler without being charged. Check ups are covered by my insurance 100% with no deductible. Whatever they put me in as is not covered at all until reaching my deductible. So now I’m out $ 96 because they don’t know how to do their job! I was very nice when I called to explain this to them and they were extremely rude and argued with me. I highly recommend finding a better doctor!

I have never seen a doctor carry around a laptop to keep the notes of your visit. Smart guy and great service. The office staff are personal and attentive to your needs. One of the best doctors I have met in my 43 years in Vegas.

The doctor is awesome and he truly cares! Takes time to explain everything. Very professional and honest. Dr. Tsai listened to my complicated situation and tried to come up with a solution.
I will highly recommend this doctor to everyone.

Unfortunately in the last several months coming to this facility, Dr Tsai’s services and office have shown to be rather below average… The office girls are constantly screwing up paperwork and referral requests. Dr Tsai never seems 100% confident in his responses to questions. He is always asking, «well, what do you think may be a good solution to your ailment?» not that I don’t appreciate a doctor whom takes my concerns and questions, etc. into consideration, but its another thing when he is always asking you [the patient] questions that he the doctor should be answering not asking… Kind of strange to me. I will find a more confident primary care physician.

I went to see Dr. Tsai based on the reviews on Unilocal,yet I will never go there again. I am a Registered Nurse and the visit I had made me want to run out of the that door as fast I could. Don’t get me wrong, Dr. Tsai is nice and I felt like he listened to my concerns, but it was very weird having him ask me things like, «Would you like some blood tests? How about _​_​or _​_​_​? What do you think?» (He didn’t know I was a nurse at this time. only after the end of the appointment did he find out). Shouldn’t you know whether those tests were relevant or needed, so why ask me my opinion on it like you were not sure? Also, the physical exam I received was not even done the right way! How are you going to listen to breath sounds and move the stethoscope to the other side when I didn’t even take a breath yet, and how are you going to assess the abdomen when you are told to «lean back» in the chair?! You are supposed to be flat on the exam table. It was very scary. The front desk was especially what made me angry. the insurance I have requires a referral/​authorization for even lab work or any kind of diagnostic imaging test. So, after finding out that the front desk didn’t put in the request to the insurance company the right way, I couldn’t get my tests done. My insurance company called the office and told them what to do… and they STILL didn’t do it right! So, after waiting for days, I called my insurance back and what a surprise, they didn’t have anything on file.AGAIN. So, I called Dr. Tsai’s office back and told them what they needed to do so I could get these tests and lab work done. The receptionist said «they never have had to do that» what my insurance company and I knew she was lying because it has ALWAYS been this way. I said I was just on the phone with my insurance and that they specifically told me Dr. Tsai’s office needed to fill out a specific form to fax to them in order to get my things approved, and the receptionist said, «Ohh really? Noo, we don’t do it that way. Just go to the lab work building and give them the prescription paper we gave you and go to the imaging place and do the same. They will call the insurance and it works that way.» I literally argued with her saying I couldn’t do that because the insurance wouldn’t cover it if it wasn’t approved by them first and I wasn’t going to get stuck with hundreds or thousands in bills when it just needed to be $ 12, and I was told specifically by my insurance what she needed to do. She said, «Fine, ok I guess I will do it that way but that’s not what normally happens. They must have changed something.» That’s a lie! Did she do it? Nope. I wasted WEEKS and finally said to hell with them. I am never coming here again and hope you don’t waste your time either.

I was looking for a new doctor in the Las Vegas area and I found this doctor on Unilocal.I have seen him twice. His staff is very friendly and helpful. Also he is very nice and listens to your problems and answers any questions. I have no complaints about him or his staff. They always treat me well and help me when ever I need something.

I was recommended to Dr. Tsai by a former co-​worker who had great things to say about him when I was new in town and needing to find a new general care practitioner. Dr. Tsai might be the best doctor ever, but I’ll never know because of how rude his receptionist was.
I called to ask about making an appointment, said I had never been in there before and that I was pointed to Dr. Tsai by a co-​worker. The receptionist proceeded to ask the usual question of what kind of insurance I had and as I was digging my cards out of my purse I told her that I had already looked up Dr. Tsai on my insurance plan and he was in my network. I told her what kind of insurance I had and was ready to give her my info when she rudely cut me off and said «We aren’t accepting new patients right now.»
I understand that, it happens. But I asked why she even bothered to ask what kind of insurance I had — obviously it didn’t matter– if they weren’t taking new patients. Why didn’t she just say that up front?
Rudely again she said, «well if you had medicare we would take you,» I replied that I did not and she just hung up on me! No goodbye, no have a nice day, no sorry for the inconvenience, nothing. She just hung up!
I understand doctors get full and can’t always take new patients, but there are more polite ways for staff to explain it. They could also — POLITELY — just say when they answer that they aren’t accepting new patients unless they have medicare. Easy and simple.
The receptionist was just plain rude and acted as though I was inconveniencing her by even calling. Sadly, rude front of the house staff just seems to be the norm in this city.

Update: I actually had an appointment with him after writing this. The last couple of times I must have caught him on a bad day, because the appointment went very well. I updated my rating, but I’m still giving him less than 5 because I waited an hour after my appointment time to see him.
I started seeing Dr. Tsai last year, after moving to Vegas. I had been with the same doctor for 12 years, and I was very worried about finding another doctor who I could trust as much as her. Dr. Tsai’s reviews were okay, and everyone seemed to think he was nice, so I decided to give him a shot.
The good:
–Getting an appointment is very easy, even at the last minute.
–His staff is very kind.
–He likes to cover all of his bases, which is always a good thing.
–He has his email posted in the waiting room, which indicates that he wants to be there for his patients.
The «meh»:
–Wait times can be ridiculous.
–I’ve been seeing him for almost a year, and he still doesn’t seem to know who I am. We have had the same conversation 3 times. My daughter’s pediatrician knows my name, and she has seen me less than Dr. Tsai. Some people don’t think this is a big deal, but I really have a difficult time building trust with someone who can’t be bothered to learn my name or remember our conversations. I have never left that office feeling comfortable with the visit I just had because I just don’t feel like I’m welcome there.
The «not-​a-​big-​deal-​but-​worth-​mentioning-​just-​as-​a-​heads-​up»: He doesn’t share his office with another doctor. This is weird for me, as I have never gone to a doctor who doesn’t have at least one other doctor in the office. Around the first of the year, I needed a prescription refilled. I called to make an appointment, only to get a recording saying that they were out until a week from the day I called. My prescription was going to run out the day after they were back, so I had to call and hope that they could get me in (they could – again, they excel in last-​minute appointments) that day. I understand that doctors are people, and they need breaks, so I’m not upset about his office being closed. It would have been nice, however, if he had done something to let his patients know. Maybe a postcard? I don’t know – even asking for that seems like I’m asking too much. I just think it’s a good idea to let your patients know you won’t be in the office, just in case they need refills or something.
Would I recommend Dr. Tsai? Sure. He’s not a bad guy. I just don’t feel comfortable with him.

Really like Dr Tsai. He’s very caring and easy to talk to. Best part is it’s very easy to make an appointment and be seen. Rarely have to wait much past an appointment time and often they have same day appointments. Unfortunately, he no longer takes my husband’s insurance so we are back on the hunt for another PCP.

I have been going to Dr. Tsai for 7 years. I always recommend him to friends and family looking for a new doctor. He is amazing. He listens to you; never rushes you out of his office. I love his staff, his personality and his office is CLEAN, always. I go to him for everything. I am a student and because I have been going to him for so long he always helps me out. If I ever need to come in right away due to being ill, his staff always gets me in that same day. I do not think I have ever been turned away when I am very sick and need antibiotics, etc. I have always been happy with who he has referred me to when I needed outside care. I highly recommend Dr. Tsai. He is located on Jones in a small shopping center too, so you do not have to deal with crazy parking or hospital madness. LOVE MY DOCTOR!!!

I’m truly impressed with Dr Tsai! I wasn’t sure how to feel at first because I missed my old doctor. Tonight proved that Dr Tsai is awesome!!!
I blame myself because I get so many medications that it is sometimes hard for me to keep track. I found out I only had one pill for tonight with no refills! It’s blood pressure medicine so it is very important that I take one everyday. I called to leave a message on the doctor’s office machine because it was already 9pm. I even forgot to leave my phone number because I was frantic. I just left my name and the prescription and the number to my pharmacy. I thought that I wasn’t going to hear back until Monday. While I was Googling natural ways to keep my blood pressure down for the weekend I get a call. The doctor… not an answering service calls me and says he will call in the prescription first thing in the morning. That was so unexpected but very much appreciated!

I have been Dr. Tsai’s patient for about four years now, and I love everything about his office and practice. I grew up in a family that never had a ‘family doctor’ and always spent hours waiting in Quick Care, but as an adult that really didn’t appeal to me. Over the years I have seen him for a variety of reasons (trouble breathing, flu, cold, cough, head pain, check ups and lab work), and he always takes the time to listen and take me seriously. I recently wanted some bloodwork done just to check something out, which he ordered no problem. When I told my mom — a former nurse — she was so surprised that a doctor was willing to listen to what I was worried about and order the labs for me.
The absolute best thing about his office is how easy it is to get in for an appointment. Usually it is that day or the next day. My last visit was a 48 hour wait, and when I told him about it he was surprised, apologized, and asked me who I talked to. In office I usually wait less than 15 minutes to get in the room and maybe 5 minutes in the room.
I also love that I don’t have to fill out paperwork EVERY. TIME. I. GO. I did it the first time, and he keeps all files electronically (which means when I complained about a symptom that is new he was easily able to confirm that with his own electronic notes.)

On disability so I called ahead to inquire if they accept medicare. Arrived and filled out paperwork for 10 mins. Second to last page there is a $ 20 form fee, I was a little surprised. the receptionist at the front in for me that I had a $ 100+ dollar co-​pay? Sad to say I didn’t have that and she inquired what I did. «The $ 20 form fee». «Oh, you don’t have to pay that». So do you make up prices too? An hour waste with no resolve. This is how you conduct business?

Me and my gf both go to Dr. Tsai and he is great. He is one of the only Drs we have seen in Las Vegas that takes the time to talk to you and seems legitimately concerned with how you are doing.
As for the wait time issues people have mentioned we have never had to wait very long and it is usually faster than other places we have been.

Dr. Tsai gets five stars. His receptionist gets two.
I found Dr. Tsai on Unilocal and based on the reviews expected a short wait time. We scheduled the day before for a 9am appointment. At 9:30, when the terse receptionist called my husband up to pay his co-​pay, he asked how much longer we’d be waiting. His receptionist said, «about 30 minutes.» I asked how they could be running an hour late when they had just opened 30 minutes ago. Her response, «the doctor was delayed by one of OUR patients.» (Emphasis hers). It was our first time at the office, but I thought, Well, what am I? No apology, no informing us that he was running so late when we first got there.
I was not at all impressed, but then we met Dr. Tsai. He is kind, compassionate, takes his time, listens and as the others have stated, is conservative with his protocols.
He just needs a different front office girl.

Awesome doctor. He rarely makes you wait more than 5 minutes which is super important to me and my family. He’s also very careful about prescribing which I appreciate because there are enough shady doctors in Las Vegas. The prices without insurance are cheaper than other family doctors and he’s a really nice guy that is good at his job and doesn’t rush you.

I do not like Doctors since they seem to only give bad news. Have you ever heard of a Doctor telling a patient that they are going to live forever and it was true. I think not.
I must say, the Doctor didn’t have me waiting more than 5 mins at any time. As Christoper G. says «One doctor that treats one patient at a time. «
He took the approach of one issue at a time. He even offer a fill of my previous medication. I felt like he valued my time, and used it efficiently.
While he can’t promise a long life, he did make it a step closer to being more enjoyable.
I think I will keep him as a primary.

If I still lived in Las Vegas, Dr. Tsai would still be my PCP.
I was having a hard time finding a doctor when I switched jobs and my previous one was no longer in my network.
I was referred to Dr. Tsai by my friend’s mom and can only say great things about Dr. Tsai. He takes the time to talk to you and answer your questions and you never feel rushed through the appointment. I never had to wait long with my appointments which is great since many offices make you wait a while before you actually see the doctor.
I’ve referred many of my friends to him and they all have been happy with their experiences as well.
The only thing I would change is the way the receptionist can sometimes talk to you like a child over the phone. If i call for an appointment, I really don’t need a lecture. just tell me if you have one available or not!

Dr. Edward K. Tsai is a Doctor of Osteopathy specializing in Family Practice.
I like Dr. Tsai, his office, and his staff.
Dr. Tsai’s modest office is well maintained and staffed. It’s small. For me, that’s good. He is one doctor. not a group of doctors. One doctor that treats one patient at a time. What a *novel* concept.
He is proactive and conversational about treatment and diagnosis options. I discussed several different alternatives with him. Dr. Tsai helped me set up an «at my leisure» blood panel with a popular phlebotomy lab so that I could make my appointment for an annual physical when it was convenient and the results could be reviewed.
Dr. Tsai maintains client records electronically. With the exception of the first battery of bubble-​check in processing paperwork, Dr. Tsai keeps notes on his laptop during the visit.
Dr. Tsai and his staff actually took the time and «talked» with me. At the time, I lost my voice. I sounded like Wolfman Jack. But these people took the time to talk with me during my visit. Dr. Tsai and I joked about bacteria relating to antibiotics (in the specific example of an upper respiratory infection of which I was suffering) … Dr. Tsai said bacteria mutate and adapt to compensate for the attack of the antibiotic. I said that bacteria in that way were like the Borg, and Dr. Tsai related to me that he attended school at Pomona College for a period of time, right near the famed Oldenborg Center from where it is documented the name of Star Trek’s «the Borg» was derived.
On my way out, I mentioned (in my Wolfman Jack raspiness) to one of the two young gals supporting Dr. Tsai as receptionist/​practitioner/​assistant that her coworker reminded me of an actress in a recent movie (Anna Kendrick starring opposite George Clooney and Vera Farmiga in «Up In The Air»). She related.
It is exactly those kinds of interactions that make a «Doctor-​Patient Relationship», not a Cattle Call Assembly-​Line Warehouse Rubber-​Stamp Insurance Mill you might find at some of the more hideous examples of medical practice in the Las Vegas vally (coughYouEmmSeacough).