Phillips Family Practice Clinic

Every time I call they put me on hold IMMEDIATELY and keep me hanging on. The last time was 7 minutes of holding and I finally hung up without being able to speak to anyone. And this is even before a first appointment! Have never been to the place yet and don’t plan to ever be there!

Worst experience with a Dr. office ever. The office staff is awful and not helpful at all. Took 8 months to get a charge corrected that my insurance company and the Dr. both acknowledged was wrong but they expected me to call UHC no less than three times to follow up. I spent hours on the phone with them and they said they covered my charge. Phillips Clinic said it should be covered but they wouldn’t deal with my insurance company directly so I had to waste my time. They sent my charge to collections! I eventually got it squared away but not until after wasting hours of my time. I almost paid the stupid charge just to get it over with.
I don’t know if they are too busy or just incompetent but that wasn’t even the issue that put me over the edge. I feel like they are Sales People in it for the money more than Medical Professionals. They convinced me to do more blood work last April and then tell me in August that some of the results needed to be addressed. Only of course after I came in for an appt. so they could make some money. What if it was something more serious? They did blood work and never looked at it?
I have since found a new Dr. and wouldn’t recommend this place at all.
Then this email comes from OptumRX:
Thank you for placing your order with OptumRx® Home Delivery Pharmacy.
We contacted your Doctor to approve your prescription for order number **********. However, we have not received a response from the physician’s office and we are not able to complete your order.
For us to complete your order, please contact your Physician’s office to respond to our prescription request. The Doctor can either fax your prescription to (800) 491‑7997, E-​Prescribe, or contact us at (800) 791‑7658.

My husband swiched to Dr. Phillis a few weeks ago. The first appointment the doctor wanted to give him a flu, tetanus, shingles shot… and, oh by the way, they don’t bill insurance for injections and it will cost more than $ 400 out of pocket. He declined. The doctor directed him to come back for blood tests and a biopsy of a mole on his shoulder… and oh by the way, they can be done on the same day but the biopsy (which takes approx. 15 min. He has had them before) must be done at the end of the day… so they gave him 2 appointmens on the same day, at 12PM and 4PM. They require you to arrive 15 min. before your appointment. The first appointment went well, except that the person doing the blood draw had to make 3 tries. 3:45PM we arrive and sign in…4:23 they finally take him back. The doctor comes in shakes his hand and leaves, the nurse takes his vitals. 4:55 my husband walks out irrate, he still hasn’t been taken care of, and there has been no communication at all. The receptionist asks him to wait while she checks… the nurse? comes through the door a few minutes later telling him «Doug» is waiting for him and that they had been having a problem with the appointment before his. He told them that wasn’t his problem… she informed him that it was his problem. He returned to the empty room and waited 5 more minutes only to be ignored upon leaving for the final time he sees the doctor working on his computer.
We have proveded Medicare as well as our AARP supplimental insurance with this information. At no time was any of the staff or medical staff professional enough to let my husband know they were experiencing a problem that would delay his appointmen, nor did any of them offer to reschedule him, or even appologize for the situation.

DO NOT WASTE YOUR TIME. There should be a button to select for TURN AWAY AND RUN. The physician’s assistant is arrogant and has really bad breath, he does not hear what your issue is but rather put you down in a condescending way, and the nurse staff is rude. Clearly the staff is unhappy with their jobs or they would make you feel at home. Not the case. The wait time is more than a half hour for lousy service.

Very disappointing! So this clinic sent me to collections after receiving my payment! I have spent the last 2 weeks trying to get ahold of the office manager «Gina» that always is out of the office or on her day off. The office receptionists are not helpful. Jenna the girl who answered my call was zero help.
I am a veterinarian and I am appalled at how I am treated. I personally call every client back same day and all business matters are dealt with within 48 hours. I’ve been trying to get ahold of their office manager now for 2 weeks and she won’t call me back!
In process of filing suit under the fair credit reporting act.

My first appointment was great, only waited for a few minutes before being takin back, time spent in the office was only a hour, plus I got a full physical, So everything was good over all. My partner goes here and told me to expect the rude customer service. We are in customer service as we are flight attendants and if you want customers to come back you treat them with respect and are not rude to them. They took my blood and then sent it to the wrong lab, which was not covered by my insurance and I got a bill for $ 500 for blood work, I called the insurance company and they said that the lab was not covered, I called the Drs office and they said that they sent it to the wrong lab. Said that they would contact the right lab and inform then they had to pay my lab bill, still waiting on that. I have been trying to get my HIV preventative medicine for 3 weeks, I called catamaran and they said the Dr needed to call a number to answer a few questions, I took the number and called Dr phillips clinic and was told that my insurance company was being lazy and that they needed to fax a form over for them to fill out. Luckily Catamaran was nice when I called back and said that they would fax a form to them, but suggested I change Drs. So on the hunt again. Good Customer service is so easy to provide, and can make everyone have a great day.

You will wait, and wait, and wait, and wait. Hey, did I mention you will wait?! Whether you are a scheduled appointment or a walk-​in, plan an hour and a half wait time to even be called back. Do not expect to be contacted with lab results… be prepared to follow-​up by contacting the office to inquire about test results YOURSELF. Be prepared to listen to medical assistants talk about patients and accounts of patients in earshot of other patients. If you can ignore the negative aspects of this practice such as, unprofessional, unhelpful staff, long waits, poor customer service, and never any open blinds in the depressing, ugly waiting room, then this is at least one place to go to when you really need medical care because quality medical care staff, practices, service, and facilities are far and in between in Las Vegas.

I chose to give this clinic a try under the recommendation of a friend. I was under the understanding that going to a D.O. would be a good idea since I had heard that D.O.‘s are more inclined to use holistic treatments than regular M.D.‘s.
I found most of the support staff to be very pleasant with the only exception beinf one older, loud, very pushy nurse. The doctors and P.A.‘s seem pleasant for the most part but they are very, very focused on testing. It is nothing to rack up a thousand dollars just for oneida their physicals. And they were ALWAYS pushing for me to get physicals. Now I understand that some find it useful to have annual data points to track their health. I am not one of those people. I went to see the doctor because I had pneumonia. After 2 round of treatment and several weeks I was no better off. I finally found a treatment that worked for me through more homeopathic means. Every time I went for treatment they would try to schedule a physical exam even though I was sick. I had to repeatedly decline because I thought could get a better overall idea of my overall health of my physical were done when I was not sick. Eventually after I was healthy I did get the very expensive physical done and the doctor was surprised that almost all of my results showing me to be more like I was in my 20’s rather than my mid 40’s. Nice I thought.
About nine months later I went in for Pink Eye. And again as I was leaving I was told that I need to schedule a physical. No thanks I said. I know I’m ok. Them a couple months later I started getting calls to schedule a physical.
The clinic has supplements it sells and it feels like to me that is their real focus. I could be wrong but that is my feeling.

The doctor was great. I think his name was Gary. He did a full and thorough assessment and was attentive to patient needs. The big lady at the front desk though. She has dark hair. Worst nightmare. She is tardy, rude and looks like she has no idea what she’s doing. Not willing to help at all, and basically was talking about patients in front of me, I could hear their whole conversation. On top of that. She is not on top of paperwork. Worst experience ever. For the amount of money I paid to go there. I would rather go somewhere else just because of the experience with the staff at the front desk :((((

Please read the Unilocal reviews before choosing.
They billed for services that they were contractually not entitled too. I am guessing united heath will remove them from the network. What a joke, this whole experience has been. Rude and unprofessional is an understatement. They have been rude, refuse to follow up and it feels like they have the attitude that the customer is always wrong.
I will not be going back to this place!!!

Would give zero stars if possible. Def the most expensive office I’ve ever been to and I only went here in the first place because of the convenience to my work. They overbill you for everything and the receptionists are extremely rude. I called about a charge on my account and the receptionist hung up on me. I will Not be going back to this place!!!

Will be looking for a new PCP after my appt with dr. Phillips. This was my first time actually meeting him as all my prior appts were only with his physicians assistants or the nurse practitioner so I was pretty excited to finally have an appt with the actual doctor. Not only did I wait for a long period of time to be seen by him, but he was also rude and condescending during the visit. All he told me about my muscle complaints were that he did not have any explanation for it, and didn’t even give any suggestions as to how I can possibly feel better. After I told him that I have also been having pain and soreness in my left arm for a number of days, all he told me was that it was up to me to keep an eye on it and find out what could be causing it. He met with me for about 5 mins and that was all he had to say! I didn’t even know the visit was over as he just walked straight out of the door without saying or asking if I had any more questions. I was totally dumbfounded and right then and there decided I need to find a new doctor. Don’t even bother checking this place out, it will be a total waste of your time.

Doug and Julie are both great. Easy to get appointments, but the office staff are not helpful and unfriendly.

I’ve been looking for a good doctor for a long time now and it’s just disappointment after disappointment.
I booked an appointment with Dr. Phillips after reading a lot of great reviews on other websites. I took a look at the Unilocal reviews but the pros outweighed the cons so I booked my appointment.
The receptionist was a bit on the rude side, which I was already expecting anyways from what other Unilocalers had posted. One thing that they should mention when booking your appointment is that you won’t be seeing the doctor himself, but a physicians assistant. I have nothing against them but I want to see an actual doctor for my health problems. To me it was unacceptable so I took my paperwork back and canceled the appointment. If It was mentioned right away when I first called it could have saved me a useless trip. The hunt continues.

Dr. Phillips care is second to none and have heard the same holds true for the other two doctors but the office staff and nurses are another story.
Yesterday I walked-​in at 215pm, as they allow before 3pm. I was surprisingly in a room by 230pm. After about an hour of sitting in there, which I would expect as I did walk-​in instead of having an appt, I heard a nurse say… «Who’s in that room?» And someone replying, «A walk-​in.» To which the nurse replies, «Oh great, another 330pm walk-​in guy…» And the rest was muffled. If they are going to pretend to be pleasant to my face, they can at least have the courtesy to go outside or away from my room to talk trash.
At 400pm I could still hear a few remarks and when I opened the door to ask where the restroom was, one of them gave me a dirty look so I just left…
Great doctors but not sure it’s worth the hassle of the rest of them making me feel like crap for coming in without an appt due to my work schedule.
If the office staff doesn’t like late walk-​ins, meaning before 3pm, change the time from 3pm to something else.

Actually four, yes I said for hours I was finally seen by doug. He made rude remarks towards my sexual history past, «you know what we call people who have sex, parents.» I found that to be very unprofessional. I came into the office for a question concerning my birth control and left with an appt for June to get my issue (which he never addressed) possibly solved. I’ve already have one appt there, my next one in June (which I probably won’t go to) and another follow up appt. It seems as though they’re just trying to get my money in the least helpful way possible through co-​pays. The staff seemed someone competent but after my visit with this doctor I won’t be coming back!

After being told the next available appointment was in 3 weeks at my doctor, it was clear that it was time an alternative. I’m quite pleased with my experience at Phillips as I could be seen next day, office staff was friendly and quick. The check-​in nurse and FNP was thorough. Not once was I rushed and all my questions were answered in detail. Julie is highly recommended!

I see a lot of previous reviews regarding the front office staff. I have to assume that the issue has been rectified as I have been coming here only for a short time and have experienced nothing but pleasant and professional front and back office staff. After a horrid experience with a previous doctor I had been seeing for years, I found this office from ZocDoc and couldn’t be happier. I have been seeing Doug Turner and he is fantastic. He takes as much time with me as I need, answering all of my questions until he knows I understand and I never feel like he is rushing me. In addition, the nursing staff is completely friendly and extremely knowledgeable. I wish I would have found this office sooner and could have avoided the horrific experience from my previous doctor however I’m more than grateful I am Doug’s patient now.

I went to this location because they were a service provider through my health care and are close to my job. I should have checked Unilocal first! The staff is not very friendly, or well trained on their computer system or blood draws. It was one issue after another in each office visit. They ran my debit card 4 times to process the co-​pay at the first visit and each time they said it would not go through. I ended up paying $ 125 for the co-​pay because I also wrote them a check. It took two weeks to get those charges back.
I asked for a couple of blood panel tests, and the next morning they drew 4 vials of blood, which I asked they draw from my hand due to difficulties with my arm veins. They stuck me three times in the arm to get the blood as they said my veins kept collapsing, they don’t listen very well.
I had to wait 4 weeks to get the test results and when I went back, oops they forgot to order tests. Then asked if I wanted them to repeat the tests, but probably wasn’t necessary since I appeared to be fine now and my symptoms had gone away.
Then as I leave pondering should I just reschedule this AGAIN, the lady tells me on the way out that I haven’t paid my co-​pay for the test results. I’ve never paid a co-​pay for test results and many people I know also do not pay co-​pays for test results. I called after paying to speak with the manager and she said that when you come to their office its considered «care» and with «care» is the associated fee «co-​pay» as if I were dumb. She was very condescending and I told her the problems I’ve had in two doctors visits, they just lost my business.

We’ve been going to Phillips Family Practice for quite a few years now and we love them. Dr. Phillips is kind, caring and takes a genuine interest in you. Doug, the PA, and Julie, the Nurse Practitioner are the same as well as all the back office staff. Most of them have been with Dr. Phillips for years and I think that says something. I’ve never found the front office girls to be rude, I think they’re just young, if you want to get them chatting bring up «True Blood»
Sometimes the wait is a little long but I don’t mind because they take as long as they need with you.
The ONLY thing I have an issue with is «Faux News» on the TV in the waiting room — I’m always surprised that my blood pressure isn’t higher after having to sit through that!