Integrative Family Medicine Limited

I would give less than one star if I could. I have repeatedly been given the run around by office staff for simple requests. Most recently, when I was unable to get someone on the phone for more than a few seconds being asked to be placed on hold, I visited in person. Dr Wachs herself, who in previous visits had seemed pleasant, instead basically said she would no longer treat me. She seemed very frazzled and lost her composure. She said they were closing and she couldn’t do anything for me. Yet I told her I had been calling all day. I was very uncomfortable with her and her staff telling me to leave and that I needed to seek treatment elsewhere when all I did was politely ask for them to fax something to my insurance. I felt a homophobic undertone because the drug I required approval for was Truvada. There’s even a typed-​up sign posted on the wall at check-​in stating that they dont discriminate against certain groups of people, excluding sexual orientation. I thought that was strange.

I HAD an appointment but canceled after reading all these horrible reviews! No way would I waste my time dealing with such incompetence. hopefully all these people with these bad experiences have reported them to the Better Business Bureau so that they can investigate.

Zero stars, called and cancelled my appointment, was told I had a zero balance on my account. Never received an invoice. When I went to buy my house found out I had a bill from them in collections for a no call no show on the appointment I had cancelled. Called the office to clear it up, they gave me the run around did not try to correct the error and no one ever called me back from the «billing department.» Worst front office staff.

Dr. Dahlia has a great bedside manner, however she ordered unnecessary tests every time I went in that were not covered by my insurance. I told her I was not working and could not continue to pay for the tests after I received bills for over $ 500. Then even though her office is «in network» for my insurance I received a bill for $ 125 for additional office services that weren’t covered. I called the office 4 times to pay the bill over the phone. I asked for billing and the response I got was «I can leave a message for the nurse.» I wanted billing, not the nurse!!! I never heard back from anyone and now they have turned me over to COLLECTION!!! The office staff is the absolute WORST EVER!!! Several times my pharmacy requested prescription refills and after several days the pharmacy would call me and say they never heard back from the doctor’s office. I would call the doctor’s office and they would tell me they didn’t have any requests for medication refills, before they even asked for my name. Then they would tell me I had to come back for follow-​up before refills could be authorized and when I went for a follow-​up appointment, Dr. Dahlia wanted to order more tests. It was a vicious cycle and I feel like all they want is to rack up charges. The office is a complete mess. As another reviewer mentioned there is paperwork from the floor to the ceiling. I can see by the reviews that a number of other people have had the same experience with this doctor. DO NOT GO TO THIS OFFICE!!!

DO NOT GO HERE! ** WARNING** Dr. Daliah Wachs is THIEF
i’ve been visiting this office since 2012
– The staff is always new and has no idea what is going on.
– There is paperwork from floor to ceiling, they can never find my paperwork. They mailed my bills to a NJ address for 3 years.
– The chiropractor is a creep
– The doctor is always frazzled & clueless. I told her what blood tests & scripts to write.
– RIP OFF! BEWARE since 2013 they have been seeing with the the guise that my insurance was being taken. They even took my co-​pays. In 2015 — 4 visits later — i am told from the doctor yelling in the back room «dont get your blood work done, your insurance may not go through». Needless to say i was very confused. a few weeks later i get a bill for $ 465.00! They had been charging me $ 150 a visit! While they charge non-​insured patients only $ 75. I wrote a letter that said i would pay the non-​insured fees but would not pay 150 per visit as that was outrageous and no one EVER informed me that i was «uninsured» on 4 visits! Upon receiving this letter, i was sent to collections! no payment plan was offered, no negotiation. I then get a call if i don’t pay the ow $ 700.00 (due to a 25% interest rate — which you sign on your intake forms) then my balance will be sent to the credit bureau ! well, i paid, and cried, and am very distraught that i had to pay these THIEVES one single dollar. it is sad that they get away with this, i am disgusted.
YOUR OFFICE IS FULL OF UNORGANIZED, DISGUSTING THIEVES. how do you look at yourself in the mirror?!
**DO NOT GO HERE! **

Most disrespectful person I have ever seen. Dr. Corey Wachs down talked to one of his employees with a full waiting room of patients hearing. The employee quit right then and there which I honestly can say I was so happy to see because no one should ever be talked to in that manner by their employer. When she clocked out and tried to get a copy of her time card he got in her face. I would never even wanna be seen as a patient by this man. I dont even undestand how they still have this practice open. All the employees looked like they were scared of him. I feel sorry for anyone who works there. The office is so dirty. From the counter you can see files stacked on top of things and everywhere. They have curtains as doors. This place needs to be shut down. Unprofessional, rude & disrespectful!!!

BEWARE NEVER EVER GO HERE!!! I would give 0 stars if possible. This office is disgusting and the Doctors are unprofessional and unorganized. They are being investigated.

Be warned — — this doctor’s office is the worst!
I have been going to Dr. Wachs for years, in spite of the fact that I would be in the waiting room for an hour and a half to 2 + hours. I guess I was to lazy to find another doctor, and Dr. Wachs is an okay doctor when she does finally see you. (Although she sometimes does unnecessary tests to pad the bill.)
The biggest problem is the incompetence of her staff. You will often see other patients up at the front desk frustrated to the point of yelling and making a scene due to some error that they made or prescription they wouldn’t refill without an appt regardless of how desperately it is needed. I try to mind my business, but I can’t help but notice that it happens a lot and they always get a rude, uncaring response.
Recently they sent me to a collection agency for bills that had already been paid by my insurance company. (I never got these bills prior to this.) I had my insurance company call to verify the payment. They did nothing with that info. I called to follow up. I could tell the woman didn’t know how to look up the info before she put me on hold. She just kept putting me on hold until the call would ring back to the front desk and I would get transferred back. They don’t know how to use their billing system, and they would rather send you to collections than figure it out.
Save your time and your credit report by finding another doctor!

I just got home from a twelve hour day to find a letter from my (now former) doctor, Dahlia Wachs informing me that they could no longer provide services to me. This is a day before I was to go in for a refill appointment for Truvada.
I guess I should be grateful that it’s over, since her staff was frequently mouthy, giving me attitude when I hold them accountable for previous administrative delays for that same medication, leaving me without it for three weeks last winter.
The last time I was in that office they refused to see me because I had been sent to collections months ago over $ 5.00 that somehow had gone overlooked and never informing me of that until my last visit when the desk attendee had told me of this, loud enough for the whole waiting room to hear.
Expect homophobic and classist treatment from these people.

I’m new to LV, was looking for a doctor and was referred to this place by someone who had been a previous patient. Little did they know the staff is so incompetent that the girl who answers the phone can’t even do that correctly.
So I called to make my first appointment and Angela answered the phone (sounding like she was too tired to be at work or too lazy to talk) and quickly placed me on hold. I held for about 20mins, then hung up. I figured maybe they had gotten busy and forgot as doctors offices often can. During the second call, the same person answered, and yet again, I was placed on hold for another 20mins. Proper business etiquette would dictate that the person answering the phone at least come back and notify the person holding what the situation is, ask them to continue to hold and thank them for holding.
Instead of calling back, I called another family doctor and was treated with courtesy and respect as a new paying patient should be. I would NEVER recommend this place and if I could give zero stars or negative I would.
After reading other reviews here I am not sure how they are even still practicing!!!
NEVER GO TO THIS PLACE AND THAT ANGELA GIRL NEEDS TO BE FIRED!!! She will cost them business, new and old!

DO NOT GO HERE. I had an appointment today and the staff was incredibly rude. I never even got to see the doctor. I had a billing policy question, which the front desk attendant couldn’t answer. I was nervous about their billing because of all of the other negative reviews on various sites. She just shrugged (without making eye contact) and completely ignored me. They had a chart with their billing policy in the waiting room next to a Coke machine, which I took a photo for my own documentation. Then, the doctor’s husband comes out of nowhere screaming, «THAT’S ILLEGAL!!! This is a doctors office and that’s a HIPPA violation!» He got in my face like a middle school bully, tried to take my phone, and I felt that he was about to physically assault me. Then he told me to leave.
First of all, HIPPA is about patient records, not about horribly misspelled signs in a waiting room. When I asked who he was, he got in my face and said «I’m Doctor Cory,» like I was supposed to know he was.
These people are ridiculous. The place is filthy. From behind the reception area, you can see literally piles and piles of records sectioned off by bedroom curtains. All of the reviews are true about this place. Stay away.

OMG, please please please, STAY AWAY!!! What a horrible experience!!! Their staff is horrible!!! Billing department is bad bad bad!!! I am so frustrated with them over a bill they keep sending me for a preventive care, which was a joke!!! My insurance paid the claim months ago but the billing department is saying they never received it! Both for me an my wife!!! They sent the bill to my insurance 3 times!
If you want to save yourself time, please run from here!!!

I’ve been going to This Office for Over 4yrs an This is One of The WORST Doctor Offices I’ve Been to in a While & This used to be A Good Office until They hired New Nurses & Receptionist. Appointment was for 12pm
I Arrived at 11:55am
Didn’t get Called Back until 12:25pm
Then Waited in Room until 12:55pm for Doctor To come in Not To Know WTF to Do. The Doctor NEVER Even touched me to Check Heart, Lungs, Ears, Eyes or ANYTHING. The Doctor Then Argued with Me & Pharmacy over A Medication she Prescribed to me with Automatic Refills to say She NEVER Did (but we have a copy of The Prescription form) an The Pharmacy said they Faxed Over 2 Requests to Refills Medicine but The Doctor Office wouldn’t Reply to The Fax & said I needed to come in for a Physical just to get a Refill but The Doctor didn’t give A Physical. Then Doctor says Promise me you’ll come back Next week. I asked for My Medical History File because Disability has Requested it since January & The Doctor an Nurse/​Receptionist say they Never Requested an Now I have to Pay $.60 per Page to Receive it. Last Visit Here (NEVER AGAIN)

Zero stars. I wouldn’t even know where to start with all the issues. I should have known right away this place wasn’t going to suffice because my second visit for my wife and I, they had lost her file and called her with results for a test of someone else’s that she hadn’t even taken. They then insisted my wife was mistaken, forced her to come in, charged her insurance for the visit, and made her pay the co-​pay just to then informed her that they made a mistake and replaced her file with someone else’s.
They charged me for chiropractic visits that I never attended, charged my insurance nearly $ 200 and then forced me to pay $ 45 which ironically is the cash price anyway.
On top of all this, the doctors and staff are unprofessional to a degree that makes you wonder whether or not they’re regulated by any outside source or held to any medical facility or staff standard. Filthy office to top it off.

Zero stars, got 1 cus I had to but wouldnt recomend this office to anyone!!! Ive been in the medical field for 20 yrs & Ive gotta say this is the most unprofessional office staff ever!!! Have never gotten lab results even after calling every day for 2 wks straight!!! MA smelled like pot & front office is a wreck!!! Avoid this place at all costs… urgent care is a better choice!!!

I go to this office often due to location, cost and friendly service until a year ago. Dr. Heather was my primary. Then they switch because she had left. Needless to say the new DR. is a JOKE. All she wants to do is refer you to specialists. I have asthma and told her I couldn’t breathe. She said she is not there to give ER service, that she needed to get blood works. She continues to fill out a lab sheet and told me where to get the tests. I asked if they offer at office, she said yes. I then said if you have services at office why would you send me out? She is very loud, unprofessional and looks like she herself is on drugs. She yells out in opened atmosphere the meds I am taking is dangerous. But I’ve been receiving them for pass 4yrs. in her office!!! I ask you what happened to HIPPA rules? I didn’t want people to know my business.
Couldn’t breathe on my way home, I decided to use the «sample» inhaler only to find out it had expired. If she is so concern about my health, she couldn’t take a moment to make sure the drugs she gives out is up to date??? The meds that would have been in my lungs!!! She needs her license revoked. Worthless and dangerous.

Zero star! Stay away from this place!!!
After 2hours of waiting, female doctor came in, she looked horrible. Her hair’s messy, looks like it’s never been brushed. She seems friendly but seriously, she didn’t do anything!!!
I can hear her yelling at nurses to help receptionist pick up phones when phone’s keep ringing. And just everybody seemed so unhappy to work there. I’m sure it sucks to be there cause it sucked to me to be there for 2hours.
This kind of place needed to be shut down for good.
And, they’ll try and charge you the co-​pay even when your insurance covered everything and don’t need a co-​pay for exam, flu shot and such.
They told me complete lie and tried to get more money. I spend extra hour, had to make my insurance company call and talked to them.
What a horrible experience.

I wish I could post a zero star. The staff turnover is high which is part of the problem. After having taken my daughter there and having lab work and send for and ultrasound I had never heard back from the office regarding her results which were positive. Have decided I will no longer be going to their office anymore and have been trying to get myself and my familys records faxed to my drs office for nearly 2 months now. Her staff truely doesnt care. I wont even talk of all of the paper mess you can see as you check in or out. If I was a dr and that was my office I would be truely embarressed. I have never seen Dr Wachs only her NUMEROUS other PA’s that never stick around. I wouldnt recommend that place to my worst enemy…

And THEN Dr. Amanda Thistle was no longer there.
It became Kerstin Margiotti, which is who I saw sometime around January or February ’13. Apparently she left in June 2013 after swearing up and down to me she’d be there for quite some time.
This practice is a joke. Go elsewhere.

Very disappointed… Dr. Daliah Wachs is very sweet & professional but the medical stuff seems to be overwhelmed.
My insurance needs referral to any specialist that I want to see but the medical staff doesn’t seem to know how to send/​submit them. The first 2 times I received bills from 2 separate specialist, I had to deal with them on my own with my insurance company.calling.tracking.& followed up to make sure the referrals were properly send. This is the 3^rd time where I was turned away by a specialist because Dr. Wachs’ medical staff are incompetent, overwhelmed, or simply just «too busy» to do their jobs. It is very frustrating & I am considering switching to a different doctor.