GameStop

I don’t know why there are so many negative reviews on the site. I have been going to this game stop for over six years. And have had nothing but excellent service, when I am looking for new games for my Xbox one or my PS4 this is the first place I go.

Yet another terrible review for lousy service. In this case it was a refusal to hold an item for 12 hrs and then a complete refusal to do a warranty exchange.
I already know why, you make more if you can sell an elite controller rather than exchange it for a faulty one.
The management for this location obviously has no regard for gamestop policies or any interest in building a client base or keeping customers happy. Help them out by refusing to shop here. Maybe a boycott of this location would make a difference.

The customer service at this location is HORRIBLE! I’m here getting my husband a video game for his birthday. I’m not a gamer chick, I’m not the most knowledgeable about this kind of stuff…
I asked if they had any ps4 cameras in stock and a game. All I got was a rude response that someone will be with me shortly. After, 5 minutes of waiting. I left the store with no ps4 camera or the game I was planning on purchasing.
I’ll take my $ 150 elsewhere. Somewhere where they can help me.

The instant you walk in it becomes painfully obvious that the workers simply don’t want to be there. They honestly just do not like helping customers out. They gladly sit there and dive into random conversations with whoever decides to get involved, but the moment you’re ready or need help, their energy level drops to a near zombie state.
Only come here if you know exactly what you want, where to find it, and are able to ignore a zombie cashier ringing up your purchase.

Must be something in the water at Gamestop in Lakewood since both of these locations don’t seem to understand what customer service is not even if you pointed it out in a dictionary.
When you come here expect the employee to give you a dead stare when you stand at the counter, give no smile, they will talk to coworkers or buddies more than customers who are actually buying something, and breathe out and sigh like they wish they were somewhere else when they have to take more than 3 steps. I never understood if you hate your job THAT MUCH then get another one. This isn’t like living at home where you were given jobs to do… you’re a young adult now and chose to work there so at least TRY to care about your job or if you hate it then man up and get another one.
Overall, here’s hoping someone takes offense to this post… maybe it will make the employees want to prove the last two bad reviews were wrong. If you hate your job that much then go to school and get a better job or just live in in your parents basement for free.

The customer service was so bad here today that I walked out. I will be purchasing my PS3 somewhere else. I’ve been in GameStops before and the service is always super slow. I get it, it’s gamers working there, talking about games with the customers and being very casual, but I stood there for 10 min while never once being engaged in any way. There were two people working and two customers. One customer was on the phone with his tattoo artist, so not in the middle of a sale. The other was thinking about getting a strategy guide, again, not in the middle of a sale. The two employees were walking around and b.s. ing while I stood in front of the counter, obviously waiting to be helped and not «just looking». In an economy where no one can find work, how can these guys be holding a job? I work in a very casual store and our customer service is a thousand times better. I will not give a sale to someone that rude. I will wait and take my money somewhere else.