Marshalls

Great store, good prices, nice employees, no more wal mart.

I used to enjoy shopping here, until yesterday evening. Hours are posted online and at the door, yet at 9:30pm, we were being forced out the door by the employees. The store closes at 10pm. Employees were literally pointing at the door and saying «Go!» I can confidently say that these were the most disrespectful employees I’ve ever encountered. Regardless of how they feel about people shopping late, they don’t get to decide the hours of a national chain. I never got to, and neither does anyone else working in retail.
The store itself is Ok. Good selection, although with any store like this, its hit or miss. Seems a little messy, particularly their cosmetics, but the home décor section is very nice. Good place to shop in if you don’t mind terrible manners.

I just found a $ 16.00 cure to my shopping addiction. Between the day after christmast and today I spent close to $ 3000 at the local Marshalls in Lacey. I mindlessly go into this store 2 – 3 times per month to buy things that I don’t need because it is sometimes hard to pass up a good deal.
Today I found out that they do not do price adjustments. Two pair of snow boots for the kiddos are now on clearance for $ 8.00 less than I purchased them for; when asked if I can recoup the difference they said very curtly, sorry that is the price you pay for shopping at a discount store. Even if you return them, we will not give you the clearance price, good luck looking at one of our other stores to see if you will find it. Today starts my year long boycott mission. I’ll be back next year with my update.

Just had a great experience here picking up some items I’d been on the lookout for, and for so much less than I would have paid elsewhere. I bought a couple kitchen utensils for $ 3 each (that’s lower than at Goodwill!), a pair of men’s levi corduroys (less than $ 20), and a new winter jacket that is stylish, warm, and was half the price you’d pay retail. The store was large, clean, and the service was prompt/​friendly. I will definitely be back here in the future.

Very clean and good selection of items for clothing, accessories, and household items, decorations, etc.
However, I did have a really bad experience with the woman working in the dressing room. After I was done trying on clothes I brought her the items I didn’t want. It seems I forgot the hanger for one of the items in the dressing room. She asked me where it was and I told her I must have forgotten it. She then asked me to go back and get it. Without really thinking I went back and got it but as soon as I picked it up I thought «Wait, really?» I couldn’t believe she was ordering me around like I was her kid. Granted I look really young (braids and baggy sweatshirt with jeans don’t make me look like I am 26) but still she made me feel like she was my mom telling me to go clean my room. I handed her the hanger and she didn’t say thanks.
I left the store immediatly in a fluster. I was not about to spend money there. On my way home I called the store and asked for the manager on duty. I spoke to a very nice woman and explained the situation. She understood and aplogized but didn’t go «above and beyond». I wasn’t expecting a gift certificate or anything but a «wow…that should have never happened’ or a «I will make sure this gets taken care of right away» would have been «above and beyond» for me.
I will still continue to shop here. But, much like any other store you go to their customer service stinks. What is happening in the customer service world these days?