Cut Rate Vacuum

My puppy chewed through the cord of my Dyson vacuum. Contacted Dyson and they recommended a vacuum repair off of south Tacoma way. I decided to see if there are any vacuum repair shops closer to me before heading out to Tacoma. And to do a price comparison. The shop off of south Tacoma way checked their inventory to verify they had a cord for my model of vacuum. Gave me the price of the cord and the price of labor. Contacted cut rate vacuum with the same question. Their employee that answered the phone said they could not give me any info without bringing it in. That’s pretty disappointing that their customer service wasn’t high enough to take 2 minutes and verify whether or not the cord was in their location. Before I packed up my 2 kids and vacuum for no reason. Because of their lack of wanting to help, I will drive out of the way to the store with good customer service.

Hands down, consistently theeeeee very best customer services to be found anywhere. Trustworthy, knowledgeable, accommodating to the extreme, more than reasonable (economical) pricing, always ready to help and return your vacuum to service as quickly as possible. Rather than force you to leave your equipment in the shop for days, they will immediately attend to your needs. Always. After almost 30 years of perfect service, I would not think of going anywhere else. Cut Rate gets my highest recommendation.

Run don’t walk to another store!!! Or you better hope to get the woman these other reviewers talk about because if you meet the old guy… Say hello Archie bunker! He was rude from the get go. I thought I was on a hidden camera TV show! I had to find a good vacuum for my new smartstrand high fiber carpet as some vacuums can damage the carpet. Well, the store owner ripped me a new one. Told me the problem with young people is we research too much. And all the carpet manufactures and anything online was lying to me. In fact he was the carpet expert. After realizing he was NOT the only vacuum sales store in town I quickly went to the other and found a great vacuum. After further research (I have a MA mr. store owner… I know how to do educated research) the vacuums he would have sold me would have damaged my carpet and voided my warranty. So I went back to see him. And told him what my research said. Instead of being open to hearing anything other than his own wisdom we both agreed I should leave:). This was a year ago. Once I found it was easy to write reviews in this site the old man quickly came to mind. He is a piece of work. I’ve never had a fight with a store owner. In fact I have great respect for small businesses and even debated on this review. But he would have cost me $ 10,000 in carpet. Hope he did his own research after I left.

My Dyson vacuum hose attachment piece broke off while I was vacuuming. After I researched to repair, I found Cut Rate.
I called them and they immediately answered. Talking with them was great. The staff are almost too friendly lol. Once I dropped off my vacuum, they immediately knew what to do. They called me saying that it’s ready for pickup only a couple hours later.
Other than the store looking really old and almost unwelcome, the people are extremely nice and knowledgable. I’d highly recommend them.

This is one of the few places I can say have «good old-​fashioned customer service.» I came in looking for a hose extension, but without the vacuum to see if it would fit. Was also looking for a backpack vacuum (at the requests of my mother.) The woman (one of the owners) who helped me took the time to answer my hose questions, backpack vacuum questions, and demonstrated a sanyo vacuum that I wanted to use to clean blinds. It was just one of the nicest customer service experiences, the kind where you feel like you’re really being taken care of. She also said that even though my sale was final (it was clearance item), that if there were problems they could help with filling out the warranty. I’ll definitely go back here again for my vacuum needs.