Costco

Since writing the review below, i spoke with the warehouse manager and he replaced the lenses at no charge. This time the lenses seem great so no complaints on quality this time. However, my husband got a dressing down from the woman at the optical department when he brought the glasses in for replacement. Overall, I rate Costco 5 stars but the optical department average at best.
Bad service and crappy materials! I had a new prescription put in my existing frames. Within a week, there was a deep scratch on one of the frames. I’ve worn glasses for nearly all of my life and have never had this type of scratch, which I attribute to poor quality materials since I take great care of my glasses. I took them back to Costco, expecting their typically great service. Instead I was told that they offer no warranty for glasses and I would have to fully cover their replacement. I spoke with customer service at the Lacey Store as well and they too offered me no help. I’ve never heard of an optical store not providing a warranty, even if the customer has to pay $ for it. I have bad eyesight so I am out a large chunk of change. I won’t be coming back. $ 350 at my eye doctor is less $ and less hassle than $ 200 on a regular basis.

I love Costco. The price for the membership is way too much however if you go enough and spend enough the membership pays for itself the first time you go or at least it can.
It was hot today so I bought 3 strawberry Sundays. One for each of my parents and one for me. They were each just over a dollar and HUGE!!! Not just pieces of berries either. Big berries and all in delicious, thick vanilla ice cream! My parents and I were all very pleased.
I have found a new place to get my ice cream treats. Not expensive and SUPER YUMMY!!! And what a nice treat for my parents. My mom loves strawberrys. I think she’d eat strawberry veggies if there were such a thing.
Next time I will try to remember to take a picture. This time I was so hot I just started eating and never thought about taking pictures. I guess that’s what we have imaginations for.
If you can’t find me look at Costco’s food court where the ice cream is. I may be there on a hot day!

Tire shop is awesome! Very friendly and expedient service. Thank you Tim for fixing my tire so fast!

Note to Costco– it’s a zoo at lunch hour. Add more checkers OR bring back the self check aisle. Us small volume customers count too.

they did not bring back deep dish pizza, so i did not renew the card. now, i diet!

I feel I need to update my review based on the last few times I have been in this location. I usually hit Costco on weekday mornings, at or a little bit after opening so they are not super busy. In spite of this the lines at the registers are LONG. Today I hit the checkout around 10.30am and was #6 in line with only two registers open, the other register had an equally long line. The line was so long that people with carts were backed up into the merchandise aisles blocking movement to the other open register. I expect long lines on weekends but if the checkout process is going to take so long I will not be visiting this location in the future. It is doubly angering because they have adequate staff already on the clock but they are busy doing other things, plus there is a manager who is in plain sight of the long lines but they do nothing. Just open up more registers please. How about having the helper that puts the purchase back in your cart open up their own register?

Thought it was funny that my guy and I stopped here on our way home to Oregon to get cheap Costco liquor for our liquor cabinet which was only one bottle of vodka, and one bottle of whiskey and you wouldn’t believe the looks we got. We felt so judged along with the oh, be careful! Have fun! Did they not see the Oregon ID? We don’t get Costco brand liquor in our State bud! We have to go to Wa, or Ca. I felt like I was in a church house doing something wrong. Like the kid that just farted in church, and everyone is staring!
We have stopped at several Costco’s in the past and bought cases of whiskey, and Vodka and never had been made to feel like this. No we don’t drink on a regular basis, but it is nice to have a stock, and we have used them as gifts. We have also infused some. Besides it is just rude to judge a book by its cover!

This review is only for the optical department. Not the people in it because they are great. But, the quality control for the lens manufacturer needs to be addressed. Twice in the last decade (once in the Tumwater store… this time Lacey) the lenses from the prescription were grossly wrong. The first was an issue with the wrong angle on the bifocal and lens placement in the frame. This time the lens was not ground to the right prescription! In both instances I was provided a refund because of their error. I didn’t want to reuse their vendor who provides the lenses. The local department has a machine to test the prescription and confirmed the error. It seems to me there should be a final quality check to match the final product to the prescription in the vendors manufacturing process. But, evidently there isn’t. They rely upon the customer to catch any errors. Which is a serious issue for an adult but how is a child even supposed to know? Fool me once and it’s forgivable. Fool me twice and I’ll take my optical business elsewhere.
Overall I love Costco but optical quality needs serious attention.

This is one of the newer Costco locations. The selection here is not as comprehensive as the stores near Seattle but has mostly everything. The gas station was recently expanded to accommodate more cars at a given time. The lines for gas aren’t too long. Also the parking lot is not as crowded compared to the other locations near Seattle. And also can’t go wrong with food court!

I know, I know. How does a person not give Costco a 5 star rating? Im so tired of listening to baby boomers preach the gospel of their loyal Costco. Here’s the thing. I shop at Costco a couple of times a month but only for a few items that I know are cheaper at Costco compared to everywhere else in the area. It saves me a tiny bit each month and if you watch the pennies the dollars take care of themselves. As a child I loved coming to Costco. It was fun, they had free samples, and I always could talk dad into buying me something even it was just candy or a CD. I didn’t know the true price of something as a child and I had nothing to reference in regards to customer service or atmosphere. Now that I’m a full grown adult I see Costco differently. I pay a decent amount for my yearly membership and yet I feel treated like a vagrant here. Heres why:
1. Someone just absolutely has to see your card before you enter. Why? No one can buy anything without a Costco card anyways. Get with the times. No one is going to find exclusive industry secrets inside and squeal to the press.
2. The atmosphere sucks. Its loud, cold, crowded with slow moving old people, and there’s someone on every aisle trying to sell you a stupid blender or a box of gross sunflower cookies that’s supposedly exclusive to Costco for a limited time. The CO-​Q10 lady practically forces you to take a sample.
3. You have to have a Amex card so I also have to transfer money or hit an ATM before coming here. The prices on MOST of their items are outrageous compared to the grocery store.
4. An employee stands at the door and checks your receipt every time you leave to ensure you didn’t steal anything. Way to have respect for your loyal members. Better make sure we didn’t steal anything even though we can afford membership.
5. If you have the entry level card they will ask you to upgrade at every other visit. Each time they ask they will lower the price on you so if you don’t feel like paying full price but want the upgraded card than hold out a few times.

Love Costco! Great prices and customer service– my only thought as a downfall is you can really love an item then you go one day and they no longer carry it– but love the store!

It’s a nice clean store, however they are always out of my favorite muffins and they don’t carry a lot of stuff that Sam’s Club does. Been going here because it’s close to home, but will probably just make the trip to Sam’s Club from now on.

Always love costco no matter where I go!

Went today to get a new TV and the staff was extremely helpful. Clean store, great prices and they even gave out pizza samples. PIZZA. :)

Wouldn’t even let me in to get food at food court. Since when do you need a costco membership to get food court food?

Easy in easy out they have everything you need all on spot prices are a little high on merchandise but well worth it

We get almost all of our groceries here. And since it is in such a central location we can do it while running all of our other errands. I’ve had nothing but great service and speedy checkouts. For a while getting gas there was a pain because it was under construction, but now that it’s done it looks very nice and it is very convenient and quick to get low prices on fuel.

Excellent Costco — located away off the main roads which is much less stressful.
They had excellent food, goods and best of all — low fuel prices!
Paid $ 2.95 /​gallon for fuel to keep the rental car going!
That’s $ 1.50 less than Los Angeles.
They also had diesel fuel which surprised me.
I have a diesel car and I always have to go to Sam’s to get diesel but this Costco had both gas and diesel.
I hope they do the same in California soon…
Prices in the warehouse were in line with prices in LA. Selection was slightly different due to the location. Very nice staff on hand.

The Costco gas station in Lacey Washington, is currently under construction to add diesel fuel. Currently it is a pain to get in and out of The fueling station during construction.

How can you not love Costco? Every location is great, but this location is even better. The selection is better than Tumwater’s, the staff is so friendly. We have been shopping here off-​and-​on for about 10 years but now that I love closer, I am here every other week or so. The staff retention rate is incredible, I never see new people working — it is always the same crew, all the time. You know that it is a great business when the team members never leave and keep working here forever, and they start to feel like family.
Side note, the returns desk is amazing. My mom bought me a ton of things for Christmas that I didn’t want, and I knew she had gotten them from Costco. The customer service rep did not bat an eye at me bringing in a gift even though it could have been purchased at another Costco somewhere else, and they gave me cash, which I promptly went and spent… at Costco!
The samples they put out are never shabby, and a lot of companies host huge displays here, so you can practically get a free lunch. But if you are still hungry after eating all the free samples, you can go to the food court and get a hot dog as big as your head for $ 1.50