The UPS Store

The first time I came here, I waited fifteen minutes and no one showed. I was not happy. I had to leave and come back– I was an out of town guest trying to ship a painting I purchased at the La Jolla Art Fair.
Once I returned and was assisted, the staff was great. Very knowledgeable, promised they’d take good care of the painting and I was done in less than ten minutes. If it arrives on schedule in pristine shape, I’m bump the stars in my review!
Update! My painting arrived well packed and on time. I could tell the care they put into making sure it was protected and I can’t wait to hang it on the wall :)

This is not a company owned store, it is a franchise store. Beware, this UPS store charges $ 10 to have a UPS package delivered to the store!!! I was not able to sign for a delivery because of work and needed a critical package delivered but the store charges $ 10 to receive a package from their own company, UPS. I can only imagine what they would charge for a FedEx delivery!
Follow up information:
The owner of the store replied to my review. He did offer a gift card to use at the store, but I declined. He mentioned it is $ 0 (zero) charge for them to take a package but that is not what the employee had stated to me the night I called and inquire about how late they would be open to take a package and be there for me to pick it up. The employee I spoke to was well aware I had made arrangements thru UPS 800 phone number for the package to be delivered to the store, it was NOT being sent to the UPS store directly from the merchant, it was arranged on the phone with UPS through their My Choice program. I had been on hold with the UPS for so long before I spoke to the store and then I had to make a another call back to UPS for the change because the 800 number said I could not make an address change after 6pm.

Super friendly here ALWAYS! Daniel helped me today and no matter what no matter how busy (or close to closing time) you can count on great service.

We have had a mailbox here for years. The previous operators (about 8 years ago) were so bad that we were on the verge of cancelling the service, even though it would have been very inconvenient. The service, attitude and general atmosphere was terrible. But just when we were about to pull the plug…
Enter the new (as of about 6 – 8 years) ownership/​management. What a difference! They have staffed the place with people who know what they are doing and care about customer service. Too bad Kevin isn’t there full time anymore but there are other good people in his place. They are very efficient, and expert and keeping things moving when there are a lot of people in the place for different needs. Also it seems like everyone is a Notary, so you don’t have the frustration of going in to get something notarized and being told that «the notary is out right now.»
Recently we moved to north PB but this place is so good that we are keeping our box here even though our new location makes it inconvenient.
(Hate driving into LJ, and sometimes their parking lot is illegally hogged by people eating at the restaurant across the street, but that isn’t the UPS store’s fault. The property owner/​manager really should do something about it, but doesn’t care enough to bother.)
I have had business cards made here; also promotional bookmarks. Great service; I just emailed the files and they printed them. Highly recommended.

This is a small unassuming UPS Store in the corner of the shopping center on Fay and Kline. But, it gets the job done. We needed to do some printing, scanning, and faxing. The computer you use to access your file is pretty slow, that’s my main complaint. I was surprised how slow it was, but like I said, it got the job done. I think it was 99 cents to use the computer. The fax was long distance, so that was the largest cost. The employee helped us with everything we needed, and he waited to charge us until the fax was confirmed. I thought this was a nice touch. Although we didn’t need them, the store appeared to have a lot of packing materials.
This store is open on Saturday, which is helpful.

As much I love the Copy Cove… my husband loves this place!
He goes here for all of his notary, faxing, photocopying and other office needs. :)

The service was GREAT here. They know exactly what to do and they do it in a fast and friendly way. I’m willing to bet that if I asked to put myself in a box and have them send me somewhere they’d instantly know the most efficient way to package me and the various pricing options. They’d do it with a smile, too.

I had three things I needed to get done:
1) Mail a pair of sunglasses
2) Fax 4 pages to someone
3) Drop off my outgoing mail
I was in and out of this place in a matter of about 5 minutes! The guy in there working was a rock star. He knew every question I needed to be asked and was on top of it all. I don’t know what to say, I’ve never had such great service at a place like this. I didn’t have to fill very much out (none of those crazy fed ex sheets to fill out) — he just typed everything into the computer and presto chango I was outta there.
One downer is it is $ 2 per fax page for long distance. I’m only assuming it is much better for local.