The UPS Store

DO NOT GO HERE! RIP OFF! You have been warned. The owner is rude. The first time I went there, she kept ignoring me and doing other things. It took me 40 min to send 2 packages which were already packaged and labeled. The cost was very high but I figured there’s no way UPS can cheat me so it must be right. 3 weeks later, I sent my teenage son there to ship a small box which weighed ½ pd. Again, ripped off completely! I actually accused my son of lying until he showed me the receipt! I live 2 blocks from here but usually go to the post office by my office. Looks like I’ll always have to do that because this place literally charges twice the cost. How they get away with it is beyond me. They should be investigated for fraud.

Excellent service! A very nice business to have in the area! They also do livescan finger printing!

This family owned place is super friendly. They are always helpful to me, careful with my packages, and appreciative of my repeat business.
Not sure what’s up with the few peeps and their super negative reviews because I am in there once a week to pick up mail and have never witnessed an unhappy client or encounter in there.
These guys do a great job with always a smile and friendly word for me.

UPDATE: It really has gotten better.
For some reason Unilocal insists that I add more words, so I am adding more words.

I’ve been here a handful of times and and every time have been given anywhere from sass, to rudeness to straight up yelled at by the woman here. I recommend you avoid at all costs.

I have always received excellent service here. This UPS is so conveniently located in Bird Rock and I was always greeted promptly and with a smile.
Nimisha is knowledgeable, helpful and efficient. Nimisha knows her regular customers by name too. My husband and I had to ship a lot of boxes and her patience and advice on how to better package the items was very valuable.
Nimisha even packed my beloved kitchen-​aid mixer in a better box so it would arrive safely.
Every UPS charges for using the computer and so does FedEx. It may sound ridiculous but they all do it. For those people needing to print a couple of pages go to your local library and print them there!

Waited for an hour for them to open. 5 of us strangers waited and waited and waited and all but 2 eventually gave up. We were there to mail packages, make copies, and run other errands. Instead, we wasted an hour. Fooled me once with posted hours. Never again.
Once they opened for business, they were pretty helpful and kind. That made up for having to wait. I will be back if I’m ever in the area and it’s during the middle of the day when they’re most likely to be open.
Luckily there are other nearby stores that offer similar services. If it’s near opening or closing hours, I’ll be trying the other stores first.

I had a great experience today getting a live scan, the owner is helpful with the forms I brought in.

The worst UPS store ever. The management itself is super sh*tty. Always tries to scam you for a few bucks extra for unnecessary services. Feel bad for all the local people who need to deal with scam service.
Can’t understand how UPS corporate is tolerating such behavior that thrashes their reputation. I’m going Fedex/​USPS because of this store

Avoid this place as plague. This is my third and last time here. Every time I need to wait for the service provider’s attention, even if there is nobody else at the store. But the last drop is that they will scam you to use unnecessary services and charge for them. Need to print out a few BW pages for thumbstick — advertised price is 0.15 $ ! WRONG!!! They will charge you for using the computer, so in the end you will pay 1.5 $ per BW page. Hope they’ll go out of business and UPS find better vendors to put their brand on it.

Whenever I have been in there all the customers are very happy with the great service provided… Namisha and her Husband Jay know everyone’s name in this convenient location in Birdrock and I am a committed Life time customer. Also a thanks to the great staff!

I wish I could give less than one star. Customer service is awful, no wonder the store was empty. Refused to give a receipt for an ATT drop off, after waiting was told that I would get an email… what if I didn’t get an email… how could I prove I dropped it off??? I was told… that’s how everyone does it… how does someone who just told me they are new, know how everyone does it?
Save your time and go somewhere else for your UPS needs.

There is plenty of shipping options in this are so keep on going and don’t stop here. Have given this business at least five opportunities but really is a lost cause. Main lady at business perhaps owner is super rude and curt. Has Zero customer service skills and is also very dubious. This location is closest to me for my business shipping needs but I don’t mind driving an extra mile to at least get some appreciation for being a patron and not be treated like a nuisance.

I went in the other day to ask for help with bringing a shipment from China. It being my first time I needed some help and a little guidance at first the owner spent quite a bit of time working on getting me a quote and I thank her for that!
However,…she and an old lady ganged up on me like two old hens. They proceeded to tell me I didn’t know what I was doing! They then went on and on about telling me and the quality of my product would be garbage that the samples you get from China are never the same of the product, This is BS I have 100% confidence in this company I am working with on my product.
First and foremost what the heck do they know about what I was shipping and my product??? Apparently neither of them have heard if you have nothing nice to say don’t say it or perhaps people just don’t want your opinion I did not ask for it!
… the only thing the old lady that was the customer had experience in was getting SEVERE sun damage to her face, neck and chest she looked 498 years old.
As for the owner I told her how inappropriate and rude she and the old miserable woman were being to me and she kept telling me she wasn’t she continued to argue with me. I took a minute to go outside take a time out and think about what I would say to these mean old grumpy women! I told them being grumpy, old and mean not a nice way to go through life and ganging up like old hens is not cool…
She need to be nicer and treat people especially her customers better and with respect and as for that old wrinkle bag she needs a new attitude and complete CO2 laser resurfacing of her face!
Old women that are bullies not a nice shopping experience try down the street to the fedex lady super sweet and nice! …stay away from here.

I never thought to check Unilocal for a UPS store, but I wish I had! The woman who helped me is very dishonest. She told me a medium sized flat rate box would cost $ 25 to ship. I asked her if she charges more than the post office, and she said no. I left, went to the post office, and mailed it off for $ 12.50. She was asking for double?! What a scam. Wish this business would move out of the neighborhood.

Had the worst experience of my life with this shop. I had them ship my 55inch flat screen up to the Bay Area. Cost was over $ 370 which I thought would be cheaper than just purchasing a new one or having to drive it up north. Well as you can guess, the TV made it up on time but when i opened the packaging, the screen has been broken into a number of pieces. In addition I had to pay a salvage company a fee to cart the tv away and ended up having to buy a new tv on top of that. I’ll never use this place again.

Stopped by this place to print out a coupon. We were on the computer for less than a minute and printer out a single sheet of paper, black and white. Went to the register to pay, the lady chuckled and said «that’s it?» Then she told us it was two dollars. How is it that a copy is ten cents put adding in the computer portion jacks up the price. Thank goodness the coupon saved us twelve dollars so two dollars to print it was still worth it.

I went here for a passport photo. Im a photographer and sent the photo taken here to all my co photographer friends,
It does not look like me they used the worse photo.
I corrected it at FedX great service, so if you want to waist finances & time.

Wow. If you could give less than one star I would. I called 3 times this morning to get some help printing out business cards. Holy crap. Nothing was ever more complicated. After the third time calling they finally admitted that they could only give me a few cards. What does that mean. A couple is usually and a few is three. I called the fedex in La Jolla. No big deal, I will have it by 6. Not sure what is going on over there, but does not appear to be a very bright group of people.

I took a very important letter to be mailed certified and needed to be received by a specific date to be mailed. Paid for certified mail and postage and thought I had done what was needed only to find my letter delivered to my house on the due date saying «postage due». Cost me late fees and legal hassles Can not believe they were so incompetent that they forgot to put the postage on my mail. They over charge and can not even remember to do what you pay for. Do Not go here. Great postal store one block down the street.