Bobbi & Guy Kapolei

I had my hair past my butt before I came in. I looked like a hot mess. But thank you to Victoria for making me look less like a hot mess. I shall be back!

The worst experience ever and I never walked out of a salon before even getting my hair work done.
The first thing they asked you to do when you want to have a color done is to sign a waiver which I didn’t ever experience it in other salons. I read some reviews here and it seems they have a track of record and now they try to get away from their liability.
The big African American lady was so rude the whole time and asked me to hold my head straight, after I did so, she asked me what my problem is and didn’t look down because she was doing different work. When I said you need to tell me what I need to do, she stepped back and said, «so you don’t want me to do you? I want a good experience here!». I was speechless there, but she still bragged about the good experience she wanted to have. I just took off the cover and walked out there. Absolutely the worst experience ever and I will never go back again!

I never write reviews but I have to on this one… First of all do NOT go to Mary. I repeat do NOT!!! I asked for a trim and she chopped it. I did not tell her this but I previously did hair before I had kids. And I can tell you she does not know what she is doing. She turns your head in weird unnecessary positions. She kept asking me to sit back which my back was as far as it could go!!! She said well then why is your head moving? Ugh duh when your yanking on my hair my head is gonna move a tad. She also was very unprofessional, I’m 8 months pregnant with my second child and she was asking me if my boobs are saggy after having kids and if my husband and I are having sex right now… She is effing crazy I’ve never experienced anything like that in my entire 28 years lol. I’m going to call to complain cause she also charges $ 62, chick needs to find a different career path.

Absolutely butchered my wife’s hair and won’t take any responsibility for their mistakes. If you want a chemical burn and your hair to look like you dyed it yourself with dollar store products. Super Cuts is next door save yourself six hours and a couple hundred dollars.

I was refereed by another hair stylist from Waikele Paul Brown to see Eve. Made a reservation last week and someone confirmed the day before. I come in my appointment time and 8 minutes early and Eve tells me another 20 minutes. Also I got the feeling and impression I was interfering with her time. No smile and no apology. Never again. And I will definitely make sure I never refer anyone. And what I don’t understand, you guys were highly refereed by Paul Brown.

Never have I been treated so rudely as my family of 4 walk in to a completely empty salon said we would like to have my sons hair cut she looked at my son with a disgusted look and proceeded to say they were booked for the night so we left after 1 hour outside the salon not 1 person entered. Very disappointed

We have been using this Salon since we moved to the Kapolei area, over a year now. However, today was the last straw with this place. I called the day before to make an appointment for my oldest son since he needed badly. Decided since we were making the trip that I would bring my youngest in for a trim as well. Even after being told that the stylist we normally have cut my oldest’s hair no longer works there I decide to make 2 simultaneous appointments for the next morning. When we arrive at the salon, about 10 minutes early we are greeted with a dirty look by the receptionist at the desk. Despite the place being totally empty, she acted as if we were disturbing her. She blankly looked at us when I gave my kids names to check in. She stared at her computer for several minutes before rudely blurting out that our stylist wasn’t in yet. Since we were early I said it wasn’t an issue and that we would wait. We sat to wait and just over 5 minutes later a stylist arrived. She immediately called my youngest back for his cut and then asks me if we are planning to get short cuts (both my sons have long hair). I stated no, that we keep their hair long. She replies that she doesn’t offer short children’s cuts. WTH? Upon booking they didn’t ask me what type of cut, so had we wanted short cuts she wouldn’t do them. That makes no sense at all.
I am further confused because I booked simultaneous appointments and there are clearly no other stylists in the salon at this point. After about 10 more minutes a male stylist walks in and starts setting up his station. I assume that this is the stylist who is going to cut my oldest son’s hair. A few moments later, the receptionist walks up to me and very rudely informs me that they won’t be able to take my oldest today and that I would have to reschedule another day. I calmly but firmly ask her why. Again I get attitude from her stating that the stylist my son was booked with called in sick and they won’t be in today. I told her that wasn’t acceptable since my oldest was the one who actually needed the haircut more since we have school photos on Tuesday and had I know this upon check in, would have made them take my oldest first. She informs me that the stylist cutting my other son’s hair has another appointment after him and can’t do it. I tell her to figure it out. She walks away and then turns to the male stylist who informs her «i don’t do children’s cuts,» and mumbled something else to her that I couldn’t hear. Since my oldest is 13, he doesn’t technically qualify as a child. I am fuming at this point. Eventually the receptionist comes back over and informs me that the stylist cutting my youngest son’s hair will take my oldest after she is finished. She states this in a tone that implies she is doing me a favor and storms away from me as if I have somehow pissed her off. Unbelievable.
When they finally call my oldest back I inform the stylist and receptionist that if this is going to be a rush job that I would rather take him elsewhere since he has complicated hair. The stylist then informs me that her next appointment isn’t until Noon which is over an hour away. Really? Clearly this receptionist is clueless. So, getting my oldest in was never really an actual problem.
Upon checkout I selected a couple of stylist products. Since they offer 20% off products if you check-​in on Unilocal,I had already checked in and was bringing up the coupon. The stylist acknowledged the discount. The receptionist just looked at my phone stone faced as if she wasn’t able to read what the coupon said. After about 30 seconds of staring at the phone she said «Okay» and I put my phone away. She rang everything up and gives me a total. I ask if that has the discount included. She looks at me strangely and sighs and then goes in and puts in the discount. I pay with my card and she hands me the receipt to sign. I ask for an itemized receipt and she just stands there. I ask again telling her I have no idea how much the cuts were am I am not going to figure out the tip with the products added in. It took her several moments to figure out how to print me one.
Overall this was a very disappointing trip and after this experience we will not be back. The stylist was nice enough so I feel bad, but we haven’t ever gotten great cuts here anyway, they are only just OK. Especially since they only end up barely trimming off dead ends we still pay for a full haircut even though we never really get a full cut. There are not a ton of Salons in Kapolei but I would rather branch out than to put up with horrible and rude customer service. The management of this location really needs to do some serious customer service training with this receptionist. On top of this, they need stylists who offer all types of hair cuts to all patrons… not picking and choosing which styles or which ages they will offer cuts too. That is just crazy and bad business.

Amazing experience. I was in need of a hair cut and color before leaving for my trip to Vegas! It was a last minute appointment and they were able to accommodate my request. I was absolutely impressed with the service and my results. I was fortunate to have Tommy as my stylist. He is the best! We conversed about life that I didn’t really notice that I have been sitting in the chair for several hours already. Through the entire time, I was most pleased with the fact that he did not rush to complete his job. I ended up spending 6 hours in the salon and I must say, I am beyond pleased with my results. I will definitely be visiting Tommy in the future for all of my hair needs. Highly recommended!

I happened to walk past this salon last night. And I saw tommy!!! He was my old hairdresser from 5 years ago, and when he left, i had no trace of him… So I walked in and tommy happened to be available, and got my hair colored. Just like old times, my hair came out perfect. The receptionist I don’t know her name was super nice, and so were the rest of the staff members… And the salon was super clean which I absolutely love!!!

Special thanks to Julie for doing my hair & makeup for my LCCGRAD! Not only did she do a great job, but she listened to everything I asked and added helpful suggestions to contribute to the overall finish. She was also such a treat, keeping me entertained with her humor — so down to earth. Thanks Jules!

Julie is da bomb at banging out skin fades! She used to cut my hair years ago, then sadly she left the islands. Now she’s back and I am super stoked! She is without a doubt the best stylist at this location for men’s cuts. They Keep the salon very clean and its loaded with the latest products. The receptionists are all very knowledgeable, personable and attentive. Keala is the best of course! I love what Julie does with my hair. The only drawback is that she’s so hard to get in with unless I book ahead. Big mahalos to Julie and staff at Bobbi and Guy Kapolei!

On Saturday April 18^th, 2015 I made a last minute appointment to cut and color my hair. This was my 1^st and last time at this salon. I chose this salon simply because my normal salon Regis was booked, i refuse to trust a franchise salon like FS on my hair and I assumed Bobby and Guy was a high class credible salon. Boy was I wrong. Here’s my story…
My hair prior to salon experience:
I have dark brown, silky long hair that goes to the top of my butt. Couple weeks prior i made the mistake of letting someone do a home highlight. The color was nice but i realized i loved and embrassed my natural dark brunette hair. Same night, i colored my hair back to dark brown. At this point my hair is completely damaged and hard to comb. About a week in, the color starts to fade being that it was cheap over the counter dye so I decided to just go to the salon to dye my hair back to dark brown and get a little trim so that it would be easier to manage with the damage.
Day of salon visit:
I was assigned Eve as my stylist. I’m not going to talk about her «amazing» personality as that isn’t my place and i’ll just get to the point with the actual hair experience. She starts with the cut. Again my hair is to my butt and i told her it’s ok to trim about 3 inches to make it healthy and add layers. She cuts the three inches off and begins layering. I notice that as she’s layering a lot of hair is falling off… like 5+ more inches worth but i don’t say anything at this point because if some is gone, i have to do the rest. My daugher walks in and says «OMG mom, your hair is short», my heart stops but what can i do…
Next we move on to the color. Eve hands me a book, tells me to point to a color (I did), she went to mix that color, came back and put it on my hair, done. As she’s washing the dye out she asks me if I wanted it blow dried? I’m like, doesn’t it come with the service? Anyhow, she does it but nothing special, just a blow dry and hand job.
When done, the length from my butt to just a little under my shoulders but the color is great. I wasn’t stoked but it was ok. So she then tells me what i will be charged. She hands me a paper that says $ 299. As i look at it she continues to play with my hair and justify her price by saying «I think i gave you a fair price, right?» I’m just silent and listen… she then goes on to say that because she had to do color correcting… That’s when i stopped her and told her I was the wrong person to con because I know beauty and I know what color correcting is. She did a custom color for me and not color correcting. Based on what i told her on my home highlighting experience she thinks she can con me and charge for for corrective coloring when last i checked, when you point to a color and that’s all you get that is just a custom color. She then said «oh yeah, and said ok i’ll give you the custom color price instead.» So I walk out paying $ 216 instead of $ 299 which is still way to much for what i got. She walks out the door with me saying «sorry, sorry, no hurt feelings right?»
It’s now been 2 weeks since then and my color is fading. WTF…$ 216 for that? I was just going to let it go but after all that money and the color fades, nope people need to know. This place is horrible, will never go back.

I give 1 star to the reception girl. She was sweet. But never again will I come here. I came here for an eyebrow wax. She waxed almost everything off. I literally cried my eyes outta there. She kept giving me excuses that there wasn’t anything she could do to fix it. Well of course, not after you waxed and plucked everything off… To make me feel better she offered to draw it in. Really? Do you plan on drawing it on everyday for me now? Ugh I’m sorry, I cannot.

best haircut ever! Joseph is fantastic lovely thorough talented and so skilled at cutting hair. He is full of energy, patient in explaining the process, and the cut was beautiful! Thank you! also I had the pleasure of spending time with Eve, they are a dynamic duo full of heart!

Horrible experience and Horrible Hair cut! I asked to trim my hair only half an inch and to clean up my layers. Mary took 2 inches off the bottom of my hair and butchered my layers!
The receiptonist told me that wash, cut and style was $ 47. After Mary already put the drape on she then informs me that she charges $ 61 for a hair cut. I should have left right then but I was hoping that maybe she charges a bit more because she’s worth it, WRONG!
My hair is now short, obviously chopped up like a 3 year old got a hold of the scissors and cut my hair while I was asleep.
I’m going to an important wedding in a week and there’s no way to fix my hair without cutting it extremely short.
My fiancé is furious about the hack job that was done to my hair. He’s insistent on complaining to the manager, I’m not hopeful that management will do anything to about Mary hacking my hair but maybe, just maybe they will at least refund my money so that I can go to a professional to try to salvage what’s left of my hair!

The ladies that greeted us were very nice, as was the woman that cut my son’s hair. However, it was pretty clear that they don’t do children’s haircuts often. My son actually loves getting his haircut and sat pretty darn still, but I was still instructed to hold his neck a few times. She seemed pretty irritated overall. She also told me that I needed my hair cut. I was only mildly insulted. It was an awkward experience at best, and we won’t be coming back.

Another AMAZING experience @ Bobbi&Guy :)))) My previous stylist was Joseph but he wasn’t there. So, I looked on Unilocal and I saw TOMMY… I booked an appointment for a cut & partial highlights.
I gave him the idea of what I wanted and since my hair hasn’t been colored in YEARS, I asked him for his opinion. He redirected me… and as I sat in my chair, I realized his decision was THEE BEST. He’s not only an awesome hair stylist but he’s super funny and entertaining. The staff = friendly & fun! Nowadays, rare to find a team that can have fun & do what they love to do :) I trust Tommy enough to say «surprise me!» with my next cut/​color. Definitely will be going again… make sure to ask for Tommy! :)

This is from my beautiful wife (with a terrible haircut)… she’s so upset that she can’t even stand to look at her reflection in the computer screen. Here it goes:
Terrible haircut and lack of professionalism by the Assistant Manager made the experience even worse. This salon simply lacks the talent to follow basic instructions, provide a basic shoulder length haircut and the management does as little as possible to remedy any issue. I highly recommend you go elsewhere or waste $ 150!
I went to have highlights and a haircut. I’ve been using the same stylist (Joseph) for a little more than a year and a half and wasn’t really happy with the hair cut I received last time. This time I made 100% sure I was very specific on what I wanted and DID NOT like of the last time he had done my hair. He gave me the standard, yeah, yeah, yeah… trust me I understand what you want.
WTF? Really? I have no idea what happened as he did everything the exact opposite to what I asked and I ended up with a haircut that I REALLY HATE! Unfortunately there is nothing that can be done for now since the layers are too short, which I was very clear I didn’t want them that way. The stylist is a really nice guy, and I like him as a person, but he managed to give me that worst hair cut I’ve had in a really long time.
I felt something wasn’t quite right when he didn’t show me the back. Instead he rushed me out of the salon so he could move on to his next appointment. When I got home, I almost cried and have been depressed for the past 4 days. I didn’t need to wear a wig for Halloween and went out as Rapunzel at the end of the Disney film… I may have been better off if I had had my husband cut my hair with a broken piece of glass. It would have taken 2 hours less and saved me $ 150!
To make matters worst I contacted the salon via e-​mail and their Assistant Manager (Ren) responded. He didn’t seemed to be too concerned about what happened. Instead of trying to make it right, he only refunded my card ($ 45.00)… as if the cost of the hair cut was enough. I would like to know if he actually thinks that’s fair or only wanted to check me off of his «to do» list. He knows I am not going back to their salon and showed little concern about it. Let me butcher his hair and he can even keep the $ 45 dollars… this would be fair as he would have to live with something he really hates.
I am so very disappointed about the experience and will have to live with a hair cut I REALLY hate until it grows out. I am not an emotional person, but I feel like crying every time I see it in the mirror. I seriously look like a groupie for a 1980s rock band… check out a picture of «The Babys» (John Waite) or any other band from that era and you’ll see what I mean. Please call Rod Stewart… I found his haircut. Only his looks better. Ugh!
The only reason they get one star is because I couldn’t go any lower.
Terrible, terrible, terrible. Did I mention it is terrible?

I really liked and enjoyed your salon. I have had a hard time finding a good salon. I want to thank Tommy Morgan, Tommy has been the only stylist that has cut my hair perfectly. He is sharp, totally friendly, I have enjoyed him a great deal. I will defiantly be a permanent customer here!
— Phil Harmon

Needed a change, decided to come here. This is my first time and may I say I am extremely pleased with Tommy and the staff tonight. I went in for a balayage ombré and my goodness he did exactly what I wanted and imagined in my head. Not only did Tommy do a great job, he also gave me tips on styling my hair, showed me his ombré technique and recommended a good shampoo that’s still responsibly priced. Oh, also he stayed pass closing to finish my hair and so did the assistant. That is some serious dedication! Much appreciated. He showed so much hospitality by making sure if I needed something to drink or eat. Coming back soon for a haircut.