Supercuts

Writing this for the hubby, who made sure I submitted a review after today’s experience…
He’s been going here awhile, and hasn’t had any problems before this. His haircuts look OK for the most part, but he doesn’t do anything fancy, so can’t be that hard right?! Today was a different story. He got a new girl (or so it seemed) and she totally thinned out one side of his head to the point where it looked like he was balding on that side. He was very upset and will NOT be going back. He doesn’t remember her name.

There is this lady here who gave me exactly what I asked for and she also cuts my hair good. This was my second time coming here and getting my haircut from this specific stylist. She is good. I don’t even know her name, however she knows how to cut hair. Seems like she always works Saturdays. I will look for her and always go to her now. She does a good job when it comes to getting an undercut hairstyle. I gave 4 stars based on the service I received from the stylist today. On another note, the receptionist that was working there today around 530 pm, who was wearing the black long sleeve shirt should be replaced. She had the most shi**y attitude I have ever encountered from a receptionist. She’s lucky I’m a nice guy and didn’t say anything to her. Good thing for her I was already too tired from work to make a big deal about it. I’ve been to this location numerous times, and this is the first time I seen her there. They should replace her. Sure wouldn’t be a loss to the company.

We came here wanting to get a couple haircuts:
a. Trim 5 inches and keep layers of my teenager’s long hair
b. Trim to shoulders straight for my little girl
c. Trim a little off the top and fade for my boyfriend
I was really positive about the visit in the beginning. It was 5pm, we were able to go on the Supercuts website and check in at home. It was nice because we were able to see how long the wait was before leaving home. The site said it was a 15 minute wait time. We got there at 5:30 pm in time for our check in appointment. There was only 1 other person waiting, and there were 3 stylists.
After 15 minutes my daughters both were called. My little girl’s cut was easy and it turned out nice. It was just a trim, can’t get that wrong. My poor teenager did not have the same fate. Her haircut took longer. Watching the hairstylist part her long hair and raising it above the stylist’s head to trim was not a good sign. She trimmed it and it was a little chunky and crooked on a couple of spots. When she finally finished, it looked the same as it was and was not layered at all. It made me think that she was straight out of Supercuts beauty school. She only could do a straight cut.
That was just the start. My boyfriend finally got called for his haircut. He usually asks for a little trim off the top and a 0A guard fade trim. All the stylist had to do was follow how it was and just trim a little. It should have been a 15 minute cut. He was on that chair almost an hour. I turned to see the progress and was mortified to see she shaved it too high, there was a patch of hair where his mole is and it was by far not a fade but a stubby bowl looking cut at the TOP of his head. The villian from 5^th element looked better. She left him and got the assistance of the stylist that messed up my teenage daughter’s hair.
I thought two things.
1. NOOOOOOOOOOO!!! Not her!!! They both don’t know how to cut!
2. Bwa hahahahaha!!! He looks like the bad guy in 5^th Element!
T_​_​_​_​_​T I know. I SHOULDN’T make fun. It isn’t funny.
My daughters turned around to see why I looked mortified. It’s really bad when they asked «what happened?!» Out loud. BUT the highlight was my eldest daughter saying «maybe he should just shave everything off»
After another 20 minutes, they got it to look decent … in the front. (I still giggle a little when he turns his back on me) Darn it Supercuts! Why did you have to give him a funny haircut that I keep laughing at?! He has a patch of hair in the back where his mole is. It’s so noticeable I’m getting in trouble for giggling!
When it was all over my watch said 7:35 pm WHAT!!! 2.5 hours for 3 simple haircuts. T_​T and there was no line. The stylist felt really bad about my boyfriend’s hair and did not charge him.
Please try to have more experienced stylists on the floor OR have a more than 1 experienced stylist supervising in case they mess up or are stuck. Those poor stylists looked so clueless. They need more training and need guidance with haircuts that they are not used to.
Overall, the experience had some great laughs but not the greatest in giving a super nice cut. Sorry Supercuts. My daughter hates her cut and my boyfriend has to wait a couple of weeks to fix and undo his hair. His best friend is his beanie hat. The online check in made it sound fast, but we were there for 2.5 hours for supposedly 3 simple cuts. Nuff said.

i went on a Sunday to get haircut. was no wait at all they were fast. ok so the person who cut my hair must have just either completed hairstyling school. i asked for short layers haircut she did not know how to do the cut it still looked the same as i had got there she didn’t seem confident about what she was doing jaslyn still needs training i always get haircuts. here and have always been satisfied i felt it was a waste my money didn’t want make a scene but don’t let this person cut your hair she not ready. this will be last time i go here.

Thank you so much Momi for my haircut (: it was so choppy and damaged before. And she cleaned it up perfectly. Now I’m looking fresh and confident with my hair again^_^ not to mention I can do bowl and side bangs at the same time so many people noticed my hair and I got so many nice compliments I am very satisfied (: I will come back

Make an appointment using the app, it’s super easy and usually they will take you at that appointment time. But like any business, sometimes just got to wait!

I got a haircut and shampoo with Dori. I found her to be a delightful cheerful girl. I don’t think my haircut is particularly hard to do, but you’d be surprised how many people can’t understand what I’m trying to accomplish. Then she washed my hair and her massage was great. After the scalp massage she used a warm towel to wipe off any of the hair on my face. To me, it was worth a good tip.

Highly recommend Namie as your stylist! She’s awesome! Very patient, friendly and professional. She’s the reason I go there.

Since my arrival to Oahu, I have always used Supercuts as my go-​to place for haircuts and supplies. The Stylists are awesome and knowledgeable, and they always make me feel welcomed.

Just walked in to get a haircut here and there were three hairdressers. One was cutting someone’s hair, two others on their phones. They asked if i was there to get a haircut, i said yes please. Her reply astonished me by saying it was going to be at least a 30 minute wait. Oh btw there was no one else in the salon waiting. I walked away with complete disgust. Never going back here again.

Apt. Time 4:30. It’s been 30 min & still waiting. Employees laughing, standing around, & talking. While 4 other clients are waiting. Poor time management.

run, run fast! told my husband to get his haircut before coming home. i come home, see his hair and literally LOL! it looked as if he cut it at home, himself. actually i think he could have done a better job himself.

I went to get my hair trimmed. It looked good at first, but when I looked at my hair later, I realized I still had a lot of split ends that she didn’t take care of. I also don’t think that $ 19 is a reasonable price since they didn’t spend more than 15 minutes on my hair– just spritzed with a water bottle. They were friendly and quick, but I probably could have done the same trim myself.

Hair texture might be unchangeable because of genetics, but Supercuts could help a person manage with the texture they have. The stylists expertise ranges from trainees to specialized stylists. I’ve had bad cut experiences here, but Stylist V.V.Ann is a great stylist that helps with recommendations dealing with face shape and hair texture; she did a great job saving me from a bad cut I was about to get.

Very professional and fast service. I usually only come here to get a simple trim when my hair gets too long. The stylists are always courteous and friendly. I’d rather spend my money here than the Kapolei Fantastic Sams who doesn’t have any customer service skills and are full of mokes.

Ask for Renee or Margie. I’ve been going to Renee for years and she has NEVER disappointed me. Margie got skills too! She did me up recently and came out looking fresh! Between them you can’t go wrong! Always friendly. Always have a good time there!

Environment: ³⁄₅
Parking: ⁴⁄₅
Employees: ⁴⁄₅
Hair-​cut: ⁵⁄₅
«Reservation» Concept: ⁰⁄₅
Cost: ⁵⁄₅
Total: ²¹⁄₃₀
Synopsis: Chan, there’s her name! Moke girl who is of da’ shizzle. She was comical and communicated most effectively when cutting my hair. If you look at my profile picture, that is her work. «Make it happen!» That should be her motto. The environment is quite clean and tucked nicely in the Kapolei shopping center’s corner area by the bar, T-​Spot. Cost is cheap, parking is all right with limited issues, and employees, as a whole, are nice and conversational. I was fortunate this time around with my current haircut and no waiting. From an objective point of view, I can see how someone else could potentially have a 5-​star and a 0-​star experience, hence my 3-​star rating.
Environment: The floor was very clean. However, the shelves that displayed the products were not placed nicely. It seemed like it was disorganized for a couple of days, but I noticed this because I was waiting for my haircut.
Parking: Considering the amount of stores that are around the area, you can anticipate some walking and hunting. Guarantee parking is a far walk away. For me, it will not be problematic because I can use the exercise, but I can see how it may be difficult for most people due to «America’s laziness!»
Employees: Upon entering there was a fat lady with a BMI that was possibly 35. She had a solemn look on her face. I felt apprehensive because I was attempting a new hair salon and I was changing the style of my hair, completely. My fear was that with my new haircut that I would look F-O-B…and not in a good way! My pre-​conception of her was that if she is having a lousy day, she could possibly give me a lousy haircut. I was praying!!! In the end, she was very nice. Found out she was pregnant, so I offered a few tips about proper weight gain.
Chan was blunt about her strengths and weaknesses. She was firm about communication and about styles she is able to do. She had stated that she does not have the talent for fo-​hawks and was grateful that I did not request one. She was very meticulous with her work, double and triple-​checking with my level of acceptance and offered advice where she felt appropriate. I felt at ease with this and in fact being at ease was MOST important to me. Honestly, my TRUE hair-​stylist lives in San Francisco. And I dare do say, she cuts my hair with ease, even got as far as to use a $ 700 scissor, hand-​made from Japan, to cut my hair… FOR FREE! Unfortunately, I needed a haircut and my stylist only comes around once or twice a year. WOMP WOMP! Overall, CHAN did wonders! And we both agreed that the hairstyle that I ideally want is working progress and is going to require patience and training before it is perfected.
Reservation: Apparently, you cannot reserve a spot! WHAT?! You can only input a time that you will come in without a guarantee that you will be seen. WHAT?! If there are other walk-​ins before you, at the time you «reserved» the other person will be serviced first. WHAT??? So what is the point of calling again? Ugh, the idea of that fills me with contempt and disgust!!! This has the potential of you waiting up to an hour before being serviced. And if you’re there for the first time, there is no guarantee that you’re going to walk out of there alive with a GOOD haircut. Is this what you get for cheap?
Cost: It came out to be 18 bucks, but because she did the job well done, I gave her a $ 10 tip.

Every time I come here, I always ask for Julia because she knows what I want. She is the best!

I really am not a fan of hair places… just one perk of going bolo head as I do.
But my son does not want to go with the buzz cut or with his dad’s look… so we usually head here to get his hair cut cheap and fast. It’s $ 17 plus tax and tip for a boy’s haircut and once he’s in the chair it goes pretty fast. The hair cutters are pretty friendly and no-​nonsense. Quality is acceptable, but of course varies from employee to employee.
The biggest problem is probably getting in the chair. The wait can be up to an hour and a half, which is ridiculous from a place like Supercuts. Today they told us it would be an hour… but it ended up being about 20 minutes. There were only two people working and one was stuck with some kind of coloring job and seemed out of commission.
For us, location is great and easy and if we’re lucky the wait isn’t too long, so it’s definitely A-​OK.

Awesome customer service. Took my boys in to cut their hair and the ladies were quick and cut their hair just the way the boys wanted it done. My boys are picky at how they have their hair cut and it has been awhile since they did have it done. I am glad I found someplace to do it.