Starbucks

This location was small with lots of staff. Today I tried the Vanilla Sweet Cream Cold Brew which sad to say was terrible. I’ve drank Cold Brew before and enjoyed the flavor. This coffee however was nearly undrinkable but hey it was $ 4.66 so I just have to suck it up and drink it. Maybe I’ll try it at another location and compare but I would definitely rather order ice coffee with milk and vanilla instead.

Best Starbucks ever! Conveniently located. Customer traffic is not as flash and high maintenance as the main «kailua» stores. Barista’s are awesome, but KA’ANOI IS THE BEST EVER!!!

Okay, decided to give them a second chance to redeem themselves from my previous 2 star rating.
WHAT A MISTAKE!
I was the only person in line this time, so at least service overall was quick. Not good, just quick. However, W… T…F! They got downgraded to 1 star because they made my drink (Mocha Frappuccino with a extra shot) wrong. Anyway, same distracted «service», doesn’t ask if I want whipped cream or my receipt, but those are just minor things. Still drives me nuts though. Get my drink, take a sip & notice right away that there is no extra shot. Tell the girl that the drink is wrong, as it doesn’t have the extra shot. At least she apologized, but what happened next is wrong.
She takes the drink that she originally made & dumps it into the blender, including whipped cream, adds the extra shot & blends it. Two problems here. First, this is not sanitary for future drinking to be made in that blender. Second, you just diluted the flavor of the extra shot by leaving in the whipped cream from my original drink.
UH HELLO… YOU ARE SUPPOSED TO MAKE THE DRINK OVER AGAIN FROM SCRATCH!
NEVER COMING BACK TO THIS LOCATION!

Decent Starbucks joint. The area is decorated and clean with a nice outdoor area which can get hot in the morning but is a nice place to watch the cars pass while enjoying your morning cup of Joe. The staff is courteous and friendly. The customers are quite interesting and unique.

So much better than before!!! Found out they got a new manager, thank God! It really shows,
Customer service is sooooo much better! I guess they have some new staff too because I see new faces. Not the fastest, but I’m sure in no time they’ll be.
Food and drinks were good. No one’s perfect, so I don’t expect them to be. But compared to other sbux n businesses now days, THEY AT LEAST CARE ENOUGH TO ADMIT, APOLOGIZE, N CORRECT their mistakes. No questions asked really.. but maybe it’s because they’re jus busy n dont wanna waste time.
Bathroom was a little dirty, but I realized that homeless sometimes come thru. If the workers aren’t busy, I’ve seen them try to clean it after they see a homeless come out. So I guess they jus try and keep up with it. There’s only one stall, so I’m sure that’s a daily struggle.
Overall I’d prefer this location especially cuz it’s not as crazy busy like the other Kailua one.

Not the best customer service but their location is convenient. They usually get my drink right too. I like that they are usually well stocked and have my fave desserts. Unfortunately they have the dirtiest and smelliest restroom around! Today they left an open carton of creamer on the condiment area! Dirty and sloppy appearance. If they clean up their act (and their facilities!) this place would be awesome!

Starbucks food and drinks are pretty standard across the board. The stars at this location are for the customer service.
Staff not so friendly. The girl who took my order seemed distracted in taking to her coworker, and made me feel like I was inconveniencing her with my orders. I ordered our first drink, then had to tell her I was going to order another drink, then she gave me my total when I was still needing to order two breakfast sandwiches. She did not at any point ask if there was anything else I wanted before totaling my order. It seems like that should be a mandatory question to ask since most other places do. It was just odd. The workers seemed stressed. There was one male worker who was nice and apologized twice for my wait time. Other than that, this store needs some customer service refresher training.

Pretty typical Starbucks but for some reason it is extra loud. You have to raise your voice just to place an order… Not a great spot to hang out.

Last day at this location due to my job completing in this area! Couldn’t ask for a better send off! My order was complete three people a head of me, all I had to do was open the app and pay for my order!
Ha’anoi is the best employee on the morning shift! She tries to remember the regulars’ name and order! Very talented!
Don’t forget to tip your baristas!

Does anyone work here? Or do they all just kinda wear the aprons and talk to people outside the service area while 4 different people are standing in line… bored…and waiting… yes I’m glad you and your friend could catch up that must be nice but I think when you’re working you should probably tend to your customers.

I would definitely say, that this starbucks it’s awesome!
Staff: The staff here is super friendly, and they make awesome secret underground drinks lol, this is where my friend comes and she shows me those drinks. She’s a regular here so they know her.
Drinks: Drinks are always on point! I can’t tell you what I got in the picture below, but man that was super delish! I probably can’t create it unless I come back to this location. But the other times that I’ve ordered here, they never get it wrong or keep you waiting.
I will say that with construction at McDonald’s though, the parking situation gets a little crazy. Hopefully that should be done soon.

One of the better Starbucks for me. The staff (Baristas) are always so full of energy. You can tell that this crew gets along really well.
I cant really say much about a Starbucks because… well its Starbucks. Im such a fan for the over roast beans along with the various flavors they come up with.
Its located in the older Kailua so its not as crowded as the one in Kailua town. There is plenty of parking in the morning in this shopping center so Ill take the beaten path of an extra 5 minutes to get here.

This has gotta be thee worst Starbucks on island. Slow service. Rude employees. Messy store… At 9 am on a Sunday I expect it to be busy and I’m sure the baristas are used to the morning rush and trying their best to accommodate… But seriously what happened to service with a smile?

I live close so I come here when I’m in a rush and the customer service is always terrible. My order has been made wrong numerous times and when I ask them to redo it I’m always met with rudeness. And also they don’t stir/​blend the drinks well, my green tea lattes always have clumps of matcha. It’s worth driving to a local café or another Starbucks if you have the time.

This SBUX is mediocre, staff is ehhhhhh. I said thank you but was ignored … Some of the Customers lack common courtesy like saying «excuse me» when they need to walk pass you in the small confinement of the store.
Drink was good but the atmosphere lacked the friendly SBUX feel.

I only come here for the convenience of the location and not necessarily for the quality of their products.

Summer Star Dash is currently going on, so I feel obligated to go to Starbucks daily. Today, I was in the Enchanted Lakes area and decided to try the Enchanted Lakes Starucks. It is kind of awkwardly long and narrow and a little crowded. There were also no open tables. I think they should look at getting a larger space, but the Enchanted Lakes Shopping Center is kind of small to begin with.
The baristas were nice enough, but they were out of Orange Mango. I hate when things are out of things, but don’t show it on the menu. I got to the front of the line and ordered my Orange Mango drink. The cashier apologized and told me they were out. :(I was so focused on my usual drink that I was at a loss for what my second choice would be :/​It was awkward and I wished they would have put that on the menu board. I wouldn’t have wasted the other customers’ time.
They have a water dispenser open to customers, which is cool, but the milk/​sugar counter was a little messy. Being OCD, I felt compelled to help them clean up a little while I waited for my second choice drink.
I won’t come back here to do work, since it seemed really crowded, with people standing around waiting for tables to open and moving chairs from one end the store to the other. It’s the only Starbucks in the area though, so I’ll probably be back for take out, even though there was constantly a line while I was there. The wi-​fi also didn’t work.

Maybe I’m used to the awesome friendly staff at the Ward location? Or maybe the staff here aren’t too thrilled with their job or were just having a bad day? Anyway, I’d like to order my drink and not feel as if I’m bothering someone behind the counter with my order. Learn to smile and be welcoming.

Go to this Starbucks if you don’t want to wait in line and fight for parking. This location closes earlier at night than the Starbucks on Kailua road.
Friendly staff that remembers your drink! :)

This is the Starbucks you go to in Kailua when you don’t want to deal with the cluster f…, uh, Starbuck parking lot at the town location.
Parking is easy if you don’t bang your fender on the wall like I did.
Service is friendly, but they serve coffee cold when it’s supposed to be hot.
Pastries are the same as all Starbucks. They are serving Top Pot style doughnuts that are not called Top Pot any more.
If the Kailua town Starbucks is the Starbucks of the tourists, than this is the Starbucks of the soccer moms. Watch out, they all have their gold cards. And they order the triple venti, doppio shotted, mocha mocha crispy, rappachio featuring Jay-​Z.
And you have to wait behind them.