Starbucks

The baristas are usually pretty friendly and chatty. Not too much seating inside but lots of tables outside

I am a Starbucks Gold Card member and a former employee. This is the third time I have come to this location bc I live on the North Shore (I used to work at the Pupukea location which is now a coffee bean)
Anyway, the service here is average. The staff is not as friendly as the other locations. This morning I had to ask for the holiday stamp card (I got a gingerbread latte) she didn’t give it to me with my holiday drink. And when I asked for the card she told me if I have a holiday drink, when I just ordered one. The barista also didn’t say anything when she put out my drink, lucky I know how to read the cup. I asked for my oat cake to be heated and she gave it to me cold… So I had to ask again.

I like Starbucks, I really do. But I am tired of them making espresso (solo shots) in «short» cups. An espresso should be in a smaller cup, like their sample cups. Why is that so hard to do? They claim to know so much about coffee but still do not train their baristas to use an appropriately-​sized cup for my favorite coffee drink. Lame.

I am not a social Starbucks person, but the Kailua location has a most friendly people and I always end up in a conversation with somebody. I’ve even met a few friends that have been visiting from off island and even out of the country. The staff is always friendly even when we are busy beyond belief.

This Starbucks is just okay. They always seem to be running out of everything (a lot of tourists come here) so I have a hard time getting the drink I want. They sell the typical novelty cups, straws and mugs. There is a decent amount of seating around the shop. They could definitely use some more seating inside. I think they could work on their customer service, a lot of the baristas couldn’t answer my questions about what was in the drinks.

Was here this am (about 7:10) and restroom was out of TP and paper towels. Told barista/​waiter and he said“oh yeah we don’t have any paper towels but I’ll do the toilet paper”. He then went back to serve people
What? How do you wash and dry your hands folks? Pity the next person who uses this facility. Oh yeah, coffee is always Starbucks.

I stop here once or twice a week before work for my morning coffee. There is typically a line but it moves fast. The staff is super friendly, especially Katie who still remembered my name even after a month of not stopping in bc I was on vacation. That was impressive enough for me to leave a review. Nice work guys.

As always, quick service and it’s never crowded at this particular location! Outdoor seating is a plus!

Kailua town = WICKED crowded. I kid you not, the line was literally out the door!!! We were there on a Sunday morning, which may have contributed to the coffee rush, but we’ve been here at other days/​times and there’s always a line.
That being said … They were extremely efficient (and pleasant) and the line moved very quickly.
As I’ve come to know and frankly expect from Starbucks, the quality of coffee and treats were absolutely fantastic.
Surprisingly, there was lots of parking — if you don’t mind walking 50 yards or so to the lot facing Macy’s.

This kailua starbucks is convenient if you find yourself near kailua town. It’s also newly renovated, with a nice stone table outside. It is also a very popular starbucks, throughout the entire day; there always seems to be a line, even a short one, at the most random times.
The baristas are very nice here and they usually have a variety of food options. I noticed that they changed the look of their menus recently, so not all their normal options are listed on the large menu. This isn’t really a problem for me because I’m such a starbucks fanatic that being a starbucks barista would actually be a very fitting job for me :)
I have had my fair share of awkward encounters here, particularly when it comes to other customers not realizing there is a line! Come on kailuans, be a little more observant! They just changed the layout of this store when they renovated, so the line switched directions, but that’s really no excuse. Smh.

I always get a tall coffee for $ 1.80 plus tax, so $ 1.88. Now they raised the price $ 0.16! They are the only Starbucks I have gone to with increased prices! I go to enchanted lake Starbucks now since they have not raised their prices. The owner of Starbucks Kailua is being greedy by being the only store to raise prices! Go elsewhere!

Your typical local neighborhood Starbucks. It’s a close knit community with lots of regulars, and the staff does well with remembering your name and order. That means it’s spelled right most of the time. Great outdoor seating area that is always crowded, but I’ve never had a problem finding a table. One of my favorite Starbucks locations. And there are a lot to choose from here.

Great location — I love the outdoor patio where it’s sunny and warm already at 9am.
Way to start your day!
The store also has large window fronts which are perfect for people watching (watch the Japanese tourists stroll by…).
My to-​go stop in town!

Wow– this place is so not crowded even on a Sat morning. I guess people going to the beach do not need as much coffee out there on the Windward side.
I’m on my way to Kailua Beach and stop off in Kailua town side to grab a drink to drink with my breakfast that I brought over the hill. I knew I wanted to eat and drink outside in the side since I don’t know how well outside food is looked at over there in Kailua Town at inside places like Whole Foods.
The place is really not crowded at all– 1 person in line and helpful staff not in the hurry that the Honolulu downtown barristers are in all the time.
Coffee-​wise. It is the same. I mean what o you expect– same good service, same tasting coffee. Just the fact that there are so many less people and so much more open seating outside especially.
I’d never dream of going there before work– but hey on the weekends before beach now I know how easy it is compared to Kahala Starbucks on a normal Sat that has a line out the door– on a weekend!
People seem so much more relaxed and not in a hurry at all.

I like coming here!
Whenever i’m in kailua, want a drink, or just need to kill time I stop by.
I have never had any issues with any of the baristas. Everyone who has ever helped me has been friendly and professional. I’m surprised they have some bad reviews here. Of course I’m hardly here enough to meet all of the staff.
I have never had any problems with the service.
I am not a professional coffee drinker I just come in for my hot mocha with whip cream or passion tea lemonade. Yum!
I would recommend this Starbucks to my friends.

If I didn’t work in Kailua this would NEVER be my choice to order a drink here. Rude people snobby roll their eyes talk to eachother…
I ordered 2 coffees a bistro box and a sausage roll. Barely into my order the lady tells me my total and I say hey wait I have one more drink… She rolled her eyes at me ! Took my order n I had my skateboard… My hydro flask an my bag. She didn’t bother to offer me a package for my bistro box. I get my drinks and my sandwich lady rolls her eyes at me. A DIFFERENT ONE. I’m like wtf? N den I ask hey can I get a package. No acknowledgement so I kind of raised my tone in a rude way. The lady who hands me my sausage roll threw my package at me. How is dat supposed to make me feel ??? I come here every Tuesday at about the same time and i get the same exact service. Yeah «maybe I shouldn’t go here» but I need coffee… –_​– and I’m always running late lol

Most apathetic staff I’ve ever experienced at a Starbucks. The girl who took my order (a grande ices coffee in a venti cup, unsweetened) didn’t ask me if I wanted a receipt and never acknowledged the end of my order. She went over and made my drink in a regular grande cup. Shows how much she was paying attention… She was much more interested in gossiping with the other two girls working.
I got a refill on my drink, and while I was waiting, they lost two people’s drink orders. Seriously? It wasn’t even busy in there. Time to get some competent staff…

So based on a lot of other reviews, custom made drinks are supposed to be fast… I grew up going to this Starbucks and have never really had a problem. Maybe people think it seems slow since they service most of Kailua. Our other location in Enchanted Lake really only services those in E-​lake, Keolu and those driving through. Which isn’t much really.
Like all those Starbucks they have a clean restroom, free wi-​fi, plenty of outlets and a Jamba next door lol. But one of the few that still have comfortable seating. They still have couches that you will find hipsters and college students alike lounging around for hours.
I will agree that sometime the cashiers/​baristas have a little bit of a chip on their shoulder, and act annoyed if you don’t order your drink the way they would say it but c’est la vie. I am sure anyone who has worked retail/​restaurant has done the same themselves too.

This Starbucks is soooooo freaking sloooooow! Every time I have come here and it’s not often, it takes for-​e-​ver to get my drink.
I mean really… it’s not that crowded and even if it was so what?! Every other Starbucks seems to have incredible baristas that are able to move the line quickly. Yet for some reason the baristas at this one always seem so inexperienced and just plain slow.
There is always people just hovering and waiting for their drink.
I mean you can literally go to the bathroom, come out and your order STILL isn’t ready… what’s up with that?!

Ok, as most coffee aficionados aka coffee snobs know, Starbucks usually has clean bathrooms, free Wifi, lots of outlets to plug in your electronic drug of choice, nice seating and coffee made with filtered water and replaced regularly so it is always fresh and never burnt tasting. Baristas are on top of their game here. Yes I came here and asked for a couple off the menu drinks and they hooked us up. Off the menu items you ask??? Yes, what I am about to share with you is some of the secret menu that they have shared with me and that I have personally ordered and tasted. Hold on to your sippy cups and take some notes so you, yes you can order like a pro and impress your friends and confuse some customers as they try to look for what you just ordered as these are not listed on their menu board.
Ok here we go:
Captain Crunch Frappuccino: If you like Frappuccinos you will love this refreshing strawberry and crème treat. It has one shot of caramel, two shots of toffee, one shot of hazelnut, and two scoops of chocolate chips. I prefer mine without the chocolate chips.
Snickers Frappuccino: Ok if you like snickers then this one is for you. It has two pumps of toffee nut and caramal drizzle on top. YUMMY!!!
Biscotti Frappuccino: Buy a piece of your favorite biscotti and ask the barista to blend it with your choice of frappuccino. It will give tiny biscotti bits that will add big flavor to your frapp!
Butterbeer Frappuccino: Ok so you are a Harry Potter fan and you wanted a butterbeer but didn’t want to the Three Broomsticks to get one. Well you can now get it at your local Starbucks. if they don’t know what’s inside, just ask for a crème frappuccino base made with whole milk and whipped cream. Add in 3 pumps of caramel syrup, 3 pumps of toffee nut syrup and caramel drizzle. Better watch out as this drink might put you under a spell that keeps you coming back for more.
You are not a big Frappuccino drinker??? No worries, try some of these drinks.
If you are like me and either don’t sleep much or you need to have that pick me up… try the next two drinks.
Dirty Chai: It’s a Chai Latte, hot or cold, make it dirty! The dirty is a shot of espresso. If one isn’t enough then get a double. Once I got a triple but it came out a little too bitter for my taste but it did the job and gave me that boost.
Liquid Cocaine: Okay this drink might have you bouncing off the walls but is soooo worth it. What’s inside… Order 4 shots of espresso and 4 pumps of white chocolate syrup over ice in a grande cold cup. Stir and get ready for blast off. Make sure you tell them not to add any milk so it will be pure caffeine and sugar.
Strawberry Lemonade: More in the mood for a refreshing drink then this one might be for you. It’s not on the menu but you can order it without explaining it to them. It’s pink strawberry lemonade slush that will have you licking your lips.
I know there is a bunch more but I haven’t tasted them yet. But these ones were the ones I tried. Have fun and enjoy! BTW I would of gave them 5 stars but their parking lot has really limited parking spaces.