Macy’s

This review is towards Macys as a store and company overall. I came here to purchase a watch during friends and family 25% off week. Found a nice movado watch that I really wanted. Unfortunately they ran out and it meant I had to order online. However I was told that the watch can be transferred to the store and I can pick it up within a week and they would honor the discount. I was supposed to be called when the watch arrived.
I never received any phone call and even called to check on it and absolutely nothing. Very unprofessional and discourteous. Additionally tried calling the store multiple times and the corporation and it took forever to try to get through to an agent and was put on hold for an extremely long time. This company is not what it used to be and because of there actions will probably cancel my credit card and not spend my hard earned money here anymore.
It was a shame too since the watch was worth $ 2,000 and that’s a good purchase right out of the door!

Very bad Macy’s compared to other stores that I’ve been to in New York and Florida. For some reason the store is consistently messy. I believe they send too much merchandise to the floor. I was shopping for underwear yesterday and the drawers were so stuffed you could barely open them. Packs of underwear were strewn on the floor, it was a mess. Cleanliness and customer service pale in comparison to the flagship location near Penn Station.
Having mentioned customer service, only once did I come here and experience a quick checkout. It was when I purchased an on-​sale pillow in December 2014. Otherwise, my checkout experiences here have been bad. The staff are very slow, I don’t know if the computers are complicit in this but no one moves with any urgency. I also once purchased some Under Armour™ shirts on the first floor, the clerk was very slow, had poor knowledge of the products in the department in which he was working and even stretched the necks of the shirts that I bought to remove the hangers. He works in retail – my mother taught me as a young child to never stretch the necks of garments – I was disappointed that he didn’t respect my purchase enough or even take the easier step of removing the hangers through the bottom of the shirt. I fully understand that this might sound anal on my part but it’s the little things such as this that leave a lasting impression on the customer. Will do my best going forward to avoid this Macy’s location, the hassle is not worth the 3.5% tax rate.

Somewhat haphazard arrangement, and some sections better stocked than others — this is a pale shadow of the flagship store, but they do try. Holiday season décor is up, and workers are cheery, but half of the things I wanted are not in the store (they could order, or I get it online myself), but at least it was straightforward to pay if you look for the signs about your personal accounts and more.
The staff mostly is around the counters. Wandering staff you can’t count on except around cosmetics and shoes.

AVOID! Worst customer service EVER. When it hits 9:25 pm, all employees shut down their registers and start telling you that you have to leave. They are rude and they don’t care how they talk to you or what they say. Today I was LITERALLY in the middle of a purchase transaction and instead of answering my related question, the two associates helping me kept saying «You have to go. The store is closed right now. You need to get out of here.”– WHILE I was trying to pay, after they had already scanned the items! Unbelievable. ALSO they over-​charged me $ 30.00 and told me I’d have to come back tomorrow to get a refund! Just awful. (By the way, other days, they won’t even let you make your purchases that you’ve spent hours shopping for, because the store is «closed.»)

This Macy’s put up Christmas decorations the first week of September. What is the world coming to?

Worst customer service. Even if their system shows that sizes are available, no representative is willing to help find the size and replies that if you are not able to find the size, it’s not there. Either they need to fix their system or their customer representatives

Avoid the cosmetic area at all costs!
I was perusing this area and I understand the need to have this area monitored due to theft concerns. However, it borders on hostile. I was looking for a NARS compact and asked what appeared to be a manager or supervisor doing inventory if they carried this line. She flatly replied no and did not offer any additional assistance but did continue to stare me down. I purchased a different compact and concealer with no help from the staff but would have gladly purchased more items as I did need others but did not like the attitude exuding from this section.
However, on a bright note, I did wander into the fragrance dept right after where I was greeted by a very nice woman with long hair. She helped me find a fragrance since my current perfume has been discontinued. She even enlisted help of another coworker (an older gentlemen with gray hair). He too was also very sweet and listened to what I wanted in a fragrance. Finally we found something I liked after about a dozen tries. The experience was seamless and pleasant!
All in all, I’ll go this location if I have to but definitely not my preferred choice.

I have been a loyal customer for years. This particular Macy’s in the impulse make up area is the worst!!! The employees are more focused on having personal conversations than helping you. I was looking for a philosophy moisturizer and was disappointed when i didn’t see it. I started to open up a drawer to see I could find it. The only time I was acknowledged by someone was to say «excuse me don’t open the drawer!» By the woman ringing up a customer. I replied «can i get some help?» So frustrated and disappointed with the lack of service and acknowledgement that I left! They don’t deserve my money. I will order my purchase online from sephora!

Beware when having furniture delivered. Macys is dishonest. I ordered a kings size sterns and Foster mattress. I set a delivery date and took a whole day of from work to receive them. When they didn’t show I called them to find out what happened. They then claimed that I cancelled the order. I told them I never did and that I took the day off to receive the mattress. They were very uncaring and insisted that I cancelled the order. Macys screwed up the delivery and then to cover themselves claimed I cancelled the order. Macy’s is very dishonest and unprofessional. Beware if ever you need something delivered from them. The phone operators were very insensitive.

A very inexperienced and unprofessional managerial staff. Some of the managers have a buddy system with the employees. Showing favoritism towards certain employees.
Managers show an inability to generate sales and it shows. The new managers are using
threatening language towards employees. Their patterns of harassment need to be investigated. Managers are too young and inexperienced.

Very bad customer service, especially the woman at the cashier at the children department. She was very rude. The store is always a mess. You can never find anything there. This Branch definitely gives Macy’s a very bad name. Should stay away!

Long time Macy’s card holder that I’ve used less and less over the years, more due to convenience than anything else.
Now, unfortunately, I probably won’t use it at all as they have completely removed their Petite Department.
I question the mind that made this decision and thought it was a good idea, for me the customer, to go through a HUGE store to find my size and product that I am looking for.
As an example, I’d like to purchase a skirt. I do NOT know off the top of my head what designers make petite sizes. Nor, I might add, do your salespeople.
So, the ignorant minds that made this decision expect me to spend the entire day or more searching through all of your designers to find a petite size.
This has to be the epitome of stupidity. Dumbest thing I think I’ve ever heard about retail in my entire life.
Au revoir, Macy’s.

I don’t have much good or bad to say about this Macys. It rides the line of just average or maybe slightly below average. I’ve come shopping here multiple times and have always been able to find what I am looking for except in the woman’s shoe department. That place was a straight disaster when I was there. The messiness was giving me anxiety. And I’m not talking about the sale section either (those are always notorious for looking like a tornado hit), the entire department was in disarray. I did think it was cool that they had a live DJ playing music throughout the store though.

Can’t tell you how many times I have left a blazer at home or jumped in the car to go to work half-​dressed only to realize I have a really important meeting that day.
But there’s never a need to fret. Macy’s is just a few blocks away. And I have taken advantage of that fact several times over the past five years, feverishly driving over to Newport Centre to find a strategically-​placed parking spot near the Macy’s south lot entrance, just so I can be the first to burst through the doors and rampage shop my way to whatever it is I happen to need.
Macy’s always delivers… and I never pay full price.
Macy’s GOOD.

I just recently went to Macys and was looking for a backpack for my son and had difficulty finding one. I went up to the third floor in their beddings/children’s section with my other 3 yr old in tow on a stroller provided in newport. I saw the one assistant lying on the bed talking to two others sitting on the other two beds. That was nothing to me. I just thought «if a Manager/​supervisor would see me I would prob be in trouble». When at last i saw some backpack just right in from of the elevator I’m supposed to come out of… I can not believe there WAS A LOT I MEAN A LOT OF RAT DROPPING ON THE DISPLAY STAND UNDERNEATH THE BAGS… AND I have my kid with me. EEEW!Macys should do their inspection really. This is below standard and to think the children section is on the same floor!!! Unacceptable!!!

Checked out online first to find items, order, and pick up at store. Online order and pay with store pickup is the way to go if you know what you want. Unbelievably quick and easy, no need to worry about the hassle of the crowd.

The bridal department has become a nightmare to deal with. A few of our items were inexplicably shipped to our old residence (which hasn’t been listed on our account in months) and were stolen. The bridal department initially informed me they could see that each missing item had been refunded to the purchaser, but when I followed up after one of my friends said they hadn’t been, I was met with an attitude and basically told to have my friend call the 1 – 800 number because she had no access to that information. So which is it? I would suggest you register at a macys in a better neighborhood.

How can you complain? Best sales and discounts, and oh Yeah… they have them almost every single weekend. Theu have a wode selection of the hotteat designer brands, professional and casual. Whether, you want jewelry, clothing, or house supplies and more, stop into macys for sure!

Great shopping here yesterday (Sunday 11÷9÷14). They were running a HUGE Veteran’s Day sale & almost all down jackets in the men’s department were 50% off of original price (ex. $ 300 jacket, now $ 150) PLUS they had an addiitonal 25% off coupon at the reigster (you had to ask for it). I bought my son a Tommy Hilfiger down jacket, retail price $ 325 for $ 75.00 — AMAZING. The cashier told me that the 25% off coupon was good for EVERYTHING in the entire store, including things that usually are never on sale including Levi’s, Northface, etc.
The only issue is the sales help — or lack thereof. In most departments you will not find a warm body to assist you (except for perfume & jewelry where they are hovering to spray you with some scent or sell you overpriced jewelry). In the shoe department — they are frazzled, harried & annoyed by any request for assistance or to locate a particular sized shoe. In the two times I have been here in the past 2 weeks, they have said both times «we only have 3 people working in this dept. so you have to wait». The first time I waited over 20 minutes for a salesperson to help us. Yesterday I had to insist that the rep do my return as she wanted to walk away to do something else even though I was standing in front of her. That’s the reason for the loss of 2 stars — get more help in this department & all will be okay.
SHOP TILL YOU DROP I SAY!

Good place for a bathroom break before the path train. It’s usually cleaner than the food court in the mall.
The dresses are okay. Work dresses, not formal dresses. You would have to go to Paramus or Herald Square for your ball gown.
Suit selection is too limited. Check out Willow Brook or Short Hills for suits.
I like the shoes. I have a problem. =\
SOMEONE STAGE AN INTERVENTION!!!