DoubleTree by Hilton Hotel & Suites Jersey City

We loved our stay here, try to get a view… the place was clean, they gave us hot cookies all day, too. Right near PATH station and the water. The parking is available but hard to use. We dealt with it. Bed was super comfy and it was nice being close to everything.

This is a very nice property. The rooms are spacious, updated and offer lovely creature comforts. The kitchen staff was very helpful. The property is well located, it’s near the Path train and the Newport Mall.
The cookie and the water bottle.

–1 star only because there was a slight mishap when we were checking-​in and also because we parked in the self-​parking garage, gave our ticket to the front desk to pay for it, and leave only to realize we didn’t necessarily even have to pay for the parking because there is no attendant or gate to keep you from leaving the garage (only a gate to get you over to the hotel parking side that gives you the ticket)
gotta love the warm chocolate chip and walnut cookies they give out. beware that they do have walnuts! we had 2 nephews with us with peanut allergies and they were so excited to get the warm cookies, the bit into it before we saw the «contains nuts» on the outside bag. one of my nephews loved the cookie so much, he performed surgery on one of the cookies to remove all the nuts and eat the parts of the cookie that he could
The rooms were nice and roomy, the pull-​out sofa bed my boyfriend and i slept on needs a new mattress desperately! ours had a pretty sizeable dip right in the middle that kept pulling us in. the rooms can get pretty darn cold (which i love).
location was convenient, fairly close to the Path train for a quick ride over to NY.

My family and I stayed here for one night but I loved it. The room was spacious and quite cozy and it was pretty close to the river where you can see NY on the other side… walking distance! The ice machine was also next to our room, so convenient. Overall, I would definitely stay here again! Everything in the room worked well.

My boyfriend and I stayed here on our trip to see the Statue of Liberty. A couple of good things about the place. The room was nice and we could see the freedom tower from our window. A nice view of the city. Breakfast was good, and there is a bar in the hotel. They even gave us cookies.
Now what I didn’t like about it. $ 25 for parking you’d car in their garage, plus tax. $ 30 if you had them park it, plus a tip and tax. The bottled water in the room was $ 5 each if you drank them. There were 2 of them. The same bottles were $ 2.00 in the vending machine and $ 1.25 if you just went to the grocery store behind the hotel. Staff seem to know what they were talking about when you ask them questions, but all of them were foreign, making English a second language, and making them very hard to understand. Wifi was another issue, you had to pay to use it. They nickel and dime you to death here.

The price was right but the Hotel was disappointing for a Hilton. Breakfast service is very slow even though it’s a buffet. Try to order off the menu the first day, and the waitstaff took our order but didn’t understand it. So another waiter came out took our orderand it was wrong. Took us over an hour to get breakfast. Do the buffet or forget it. Lots of small things were below standard. I picked up a cream cheese and it had been previously opened. They are in the midst of a renovation so the lobby is a mess and there is no signage anywhere. The view on the website is much better than what we actually had from our room. I wish I would’ve gone on Unilocal and checked what other people had to say before I made this reservation.

Good old doubletree — a cookie and all.
Minutes from Manhattan by Path, the value is extraordinary.

Horrible service! I went up to the front desk and waited on line to ask about parking. Then the supervisor Rashid asked me what room number I was here for and I told him. Then he asked for the name the room was under, I wasn’t sure but I gave him a name and turned out it was under my other friends name instead. He had me call my friend and make her come down to get me, which was so inconvenient. He could have called her room to and ask if I was allowed up instead of having her come down, but he was lazy.
I was clearly annoyed when he wouldn’t let me up, when everyone else was going up without being asked about anything. But I did not raise my voice or make a scene or anything. Anyway after I called my friend and she said she was coming down and I told him she was coming down and I stepped aside since I was standing right in front of the receptionist desk and he called the security on me!
He told the security to come over when all I did was simply step aside to make room for other people incase someone else were to come. I was not running off or being loud or distruptive in any way for security to be called. When Rashid called security then I raised my voice because I was shocked at the way I was being treated. I was the one who went up to him to ask him a question. And Rashid made me feel like some criminal. Completely unacceptable and unnecessary.

Booked through
. Queen bed price got full size next to elevator. Hotel clerk said all queen beds were next to the elevators. Our non-​booking
friends booked the same room with queen beds. They received queen size beds in a much larger size (correct queen bed sizing) not next to the elevators. Who is at fault?

This is a great place to stay for Jersey or NYC business/​pleasure. Just a stone’s throw from the Newport PATH train and the Newport Light rail.
The light rail is a tad annoying if you have a room at the rear of the hotel (as is the construction site behind if you sleep beyond 7:00am). The trains themselves are pretty quiet, but they ring the bell as they pass the hotel.
The rooms are huge and have everything you might need (microwave, small coffee maker and under counter fridge). The bed is comfortable and there is a separate sitting area and work desk. The in-​room safe is large enough for a 15″ laptop. Busy, but very helpful staff.
A couple of gripes kept this to a 4-​star stay… the easy chairs in the room are covered in marks. There are what appear to be greasy/​other marks all over them. Grossed me out a bit. The other gripe was that you have to be a member of Hilton Honors to get free WiFi. Yet another membership I don’t want and probably won’t use often as I rarely stay at Hilton hotels.

Nice and clean. Friendly staff. Not the closest hotel to the PATH station, but still only about a 5 minute walk, and about the same for the nearby Mall.
I was pleased with the size of the room. The bathroom was in good condition, albeit «standard size» for a city hotel. Internet worked fine. It’s on my short list for places to stay when visiting the City. The Newport stop on PATH is one stop from World Trade, and only about 20 min from the midtown, 33^rd St stop. You’re effectively in the City, but without the hassles of driving into and around NYC, or paying NYC parking … and probably much larger rooms for a better price.
By the way — check the Hilton site. I thought I saw that this location is having some renovation work in Jan.2016.

Be very careful when booking by phone. We booked an additional night using their Doubletree online phone number. They do not reveal the third party booking service handles the call at a very high rates. Cancellation policy is torturous and the front desk is not helpful. God help us.
Addendum: the problem was quickly resolved by the director of sale she us a professional and caring person. She provided great and quick help
Will be very careful when using untrusted reservation services reping as hotel persons.

The two Princes & I were here this past weekend for a little staycation. We had stayed here a couple of years ago & the location was good (near the mall with movie theater, loads of restaurants, & across from the PATH station for a quick hop over to NYC). This property is particularly good for families as it’s an all-​suites property, so every room has a bedroom plus a separate living room (no door on the bedroom but still two separate spaces which makes for happy kids & a happy mom!). Well this visit was less than exemplary. We were put into a room #1006 that had definitely seen better days — broken sliding closet doors, sofa bed had bleach stains in several places on the upholstery, & no second TV in the living room! The lack of a second TV made for a riveting evening for me, watching Sponge Bob instead of Law & Order! I also ordered an amenity of cookies to be brought to the room upon check-​in (I arranged this online with the hotel right after booking at no charge) but they NEVER came which disappointed the kids. When I called downstairs to complain about the condition of the room & the lack of TV, the front desk clerk was abrupt, unfriendly & clearly annoyed — telling me she was dealing with a long line of guests who were checking in plus answering the phones & said a manager would get back to me & then just hung up. Well to add insult to injury the manager Rashid didn’t call me back for over an hour — @ 920pm! He had no solution except to offer to switch the room (at that late hour the kids were already sleeping & I was not about to wake them to switch rooms), free breakfast (had he bothered to check he would have seen that I already had that included with my room), free parking (I didn’t have a car). Instead of realizing that our one night stay was an embarrassment to the property & inviting us to come back on him he seemed unable to come up with any solution to resolve the issue. I ended the conversation with him being totally dissatisfied & vowing that we would definitely be crossing this hotel off of our list of places to stay in the future. This was his lackluster response despite their «Make It Right» policy, which they proudly display at the front desk but which he is apparently not familiar with.
WELL, in rode Stephen Pittman, Director of Housekeeping, on his white vacuum cleaner. Unexpectedly I received a call from him the following morning where he did EVERYTHING RIGHT — he listened patiently to my issues, apologized sincerely for the issues, personally took ownership of the issues, and made it all right! Wow, he really understands customer care & the Doubletree Jersey City is truly lucky to have him as part of their team. He followed up with me via email to confirm our discussion, invite us to return, & promised to personally take care of us on our next visit. He truly took this from what would have been a 1 star review to a 3 star review, & if he had been the one to handle the issues on the first night, I know I would have given 4 stars.
Management at this property should truly appreciate & acknowledge Stephen for his caring & professional client service skills, & should consider placing him in a more visible management role as he truly is a wonderful representation for this hotel. We are looking forward to trying out this hotel again, this time in the capable hands of our new favorite manager, & I will be sure to update my review at that time. Again, bravo to Stephen for showing us all how it should be done!

Stayed here for business as I had previously did the year before. Unfortunately the second time around it lost it’s luster. The phone in your room if you call the front desk no one answers. I had valeted my car and while out for breakfast I had to call like I was making a reservation so I could get my car. I complained at the front desk every day but it didn’t change. Went into the bar area one evening before going out for dinner. I was the only person there also the drink I ordered was very expensive for a mixed drink.
The only redeeming factor is the location.

Loved it! Count me in to come back again soon!
Every encounter with the hotel staff was pleasant and friendly. They always had a smile on their faces! After a long day of site seeing it was great to come back to a crisply cleaned room. The shampoo bottles were always refreshed and plenty of hand towels were left for us, probably after they noticed that we go through quite a few with a young child.
The beds were incredibly comfortable and I slept great each night. I’m often disappointed by beds in even some of the plushes hotels and this one didn’t disappoint. It was luxurious.
We upgraded our suite to an oversized corner room with a view of the New York City skyline. It was stunning. We slept with the curtains open just to enjoy the view.
If I were coming back to NY/​NJ again with my child, I would stay here again in a heartbeat. Affordable, friendly, spacious, and with a great view to boot!

I was looking to stay 1 night in Jersey city, as I’m just passing though. I read the reviews that the hotel had a fabulous corner suite that had views of New York. I very much wanted the views at night of the city sky line.
After booking the room I was emailed and informed the check in time for this hotel wasn’t tell 4pm. I landed at JFK at 8am so there for I had almost the whole day to wait tell I could check in. I did call and was told NO early check-​in available.
After arriving I find that there is no view of the city, or even much past the other buildings.
I asked why a 3^rd floor room would have be described as Having great city views.
I was told «oh we are sorry, that would be rooms in the top floors.
Then upon entering the room the door handle was hanging off the door. And the bathroom looks to have some sort of paint/​repair work done and it wasn’t finished. Not happy to have paid the amount for a room that had a description that wasn’t even close and the work in the room wasn’t complete. NOT going to stay here again

I recently stayed here while visiting family. Overall, the hotel was great. It is in a good location, the front desk was fantastic, and the room that I got was very large and clean. I was generally very happy with it. The only negative that I had was that overnight parking is $ 28. The parking is in a separate tower and it takes a few minutes to get from your car to the hotel. I felt that $ 28 was a bit high for what it was. I would recommend this hotel and will most likely stay there again.

I stayed there for a week during a company training event.
The hotel is conveniently located close to shopping centres and the PATH.
The room was excellent — clean and spacious.
I was not a fan of the diner and the food (it wasn’t that great) and it was extremely pricey.
If you are staying here skip the diner downstairs, plenty of other choices around.
Overall, the hotel is a great location.

First off, the room smelled terrible (musty and dirty) and put my allergies into overdrive. Open the room door and the funk hits you like a ton of bricks. Stay in the room and you get used to it, but not your sinuses. Other than the smell, the rooms are average and clean.
I stayed here three nights. The first morning, the coffee maker malfunctioned after brewing one-​half cup of coffee (I wanted two). They got around to replacing it after I had to leave. The replacement also conked out after a half-​cup and would not power back on. So when I called the front desk, they offered a free breakfast. (But they didn’t replace the coffee maker.)
The next morning, noticing that the coffee maker still didn’t work, I informed the front desk that the coffee maker still was not working and asked for a voucher for coffee in the restaurant. «I’m sorry. I can’t do that. I have to have housekeeping verify that first.» Makes a lot of sense. I spend about $ 1,000 to stay here, I can’t even get coffee, but you think I would try and trick you out of a cup of coffee.
It took them more than a half hour to replace it. Time I really didn’t have to waste, but I also didn’t have an hour to walk to starbucks and back.
Incidentally, the breakfast was gross. They have a «vegetarian» option, but you better like oil. «Sauteed» mushrooms, tomatoes, and asparagus SWIMMING in about three cups of oil. Not a banana in sight. Some already-​cut mushy mango, some overripe cut watermelon, and some sliced oranges.
Location is great, which earned it a star.

My boyfriend and I (he isn’t my boyfriend), stayed here one night and we got the suite. Just a normal room, maybe a little bigger. We loved the service, the women accommodated us, it was great. I hope you enjoy your stay like we did. (We are going for my birthday this weekend again). The area is perfect to shop, drink, and go to a few Indian spots close by and have a great day on a nice day. Defiantly a good location! Oh yeah and since we had a late check in we didn’t have to pay for valet. She really helped us. Free wifi? I’m innnnn…