Enterprise Rent-A-Car

I was pleasantly surprised at the excellent service at this Enterprise location. I had previously read about problems, but I took a chance and my experience could not have been more different. I dealt with four different people and every single one was personable, efficient and concerned for my need to get on the road to my job. Last week, I rented for the second time and had another excellent encounter. I will be using them again as I am a freelancer without a car.

Moved to Jersey City from Manhattan without a car. Hard to go on a road trip with no car… But Enterprise to the rescue! Price was competitive, staff was very courteous and location is ideal, right across the street from our new home! We will definitely rent from Enterprise again!

Everyone, and I mean everyone that works at this location is incredibly helpful, efficient and friendly. They all go out of their way to make your rental experience fast and pleasant. I have rented cars at least a dozen times over the past 12 months from this location without any problem whatsoever. This branch is what great customer service is all about!

Decent place. Good service. The guys who helped me were friendly and helpful. However we had to wait around 10 minutes for our car, and when it arrived it was a bit dirty on the outside, although neither of these were a major issue. My overall experience was good and I will rent again from this location.

I almost don’t want to say how great the staff is at this location is because I feel like it is a secret gem. JC renting is cheaper than Manhattan, easy get to, and always has cars. They always call me and always have a smile. I love Enterprise because of them!

I rented for 1 month and was extremely happy with the service here. I will undoubtedly rent here in the future.

5 star service from beginning to end! The ladies are super nice an efficient. Was in and out of there in 5 mins. Cheaper than zipcar. Ignore some of the bad reviews– can’t show up without a reservation and expect them to have a car waiting!

This is a good option if you are renting from NYC and are looking for something more convenient than the airport.
I rented from here and found it very easy to get to from the path train. I scored a pretty good rate, and got a free upgrade because they did not have the size I reserved available.
The staff was very nice, and even called to remind me they close early the day I was returning to remind me… don’t see that kind of service from an airport rental company.
When I returned the car, it was pouring rain and I was kindly given a ride to the path train by an employee.
I would definitely rent here again, if I got a good rate. It is much, much more convenient and pleasant than renting from the airport.

Small, but convenient location inside the Double Tree on Marin Boulevard in Jersey City. Literally it’s one person at a desk helping you, so I wonder the wait would look like if there were ever more than one customer at a time.
The girl manning the booth was so friendly, helpful and efficient. I received a complimentary upgrade and the return was seamless — took all of about 2 minutes.
I’d 100% rent here again if the price was right!

Useless place… the lady sitting there was very rude and after complaining to headquarters she gives me the car with quarter tank and tells me to me face that she did that coz she hates me. The audacity of that woman… Avoid this rental company AT ALL COSTS… they don’t deserve the money they get.

We recently needed an SUV to do some much needed home repairs. This place was quick, easy, and friendly. We were a bit hesitant to rent a car from New Jersey being that we are New York drivers but the price and service was worth the extra hassle.

Great overall experience. Easy location and great customer service. Pricing is reasonable. Pay for what you use gas. I didn’t know spouses can drive under your name unlike most other rental places I’ve used. They’ll also pick you up and drop you off!

This location is inside the Double Tree in Newport. Easy to access by public transportation. I made the reservation online — good rates. The checkout process was smooth.
I had trouble with my charger and they were super-​helpful. Overall, smooth and fair.

Good service

Understandably slow service right before the holidays. Sometimes takes a long time to get the car itself. When I was serviced the wait wasn’t all that long. Quick signing or declining of insurance forms and other coverages (no pressure tactics) and the car return was quick and painless.

Very happy with my many experiences here. I rent cars a lot and like to get in and out as quickly as possible. These guys always get me out the door quickly and efficiently, but without being pushy. Most of the guys who work here are genuinely very friendly (had one not so great experience here a long time ago) and Mo really goes above and beyond with the customer service.
Also, the cars are always in great condition and you cant beat the location, coming from NYC. Great prices, too.

This Enterprise location is located within the Doubletree Hotel in downtown Jersey City. You will find the Enterprise table in the lobby. There is only one Enterprise representative available and there is a line even if you don’t see the people. They’re just sitting down waiting patiently.
I went in at 10 AM on a Saturday morning expecting to get my car at time. By the time I was finished checking out my rental car, it was about 10:40 AM. If you are in a rush, I recommend going early to pick up your car. The office opens at 10 AM and already there were 3 people ahead of me. All of the cars were parked in the hotel parking lot. The lot is small so parking is limited. When I returned my car, I had to park it in the fire lane because there were no other spaces.
Rates are varied. My weekend rental for a mid sized car was about $ 50/​day. Compared to other rental agencies, this seemed to be a fair cost. Although business hours begin at 8 AM Monday morning, the agent said they would be available at 7:30 AM. I arrived early and was able to just drop off the car key in the drop box. The agent later followed up my rental return with a phone call letting me know the final amount of my charge.
I found the weekend schedule and operating hours a little limiting but overall Enterprise provides a decent service.