Hertz Rent A Car

This has been the WORST customer experience I have ever experienced in my entire life. A hertz agent told me a certain fee, and my bill had 20x that amount. I will NEVER use Hertz in my entire life again, they are liars and unfair.

The absolute worst service ever. If I could rate them negative 5 stars I would. The «Location Manager that was on duty on ¹²⁄₁₀ and 9:30 pm treated me like garbage and I’m actually President’s Circle with Hertz. I ended up canceling my reservation and going to Enterprise.

Longest wait with the fewest counter attendants. They need to pull more people from the lot to the counter.

Hertz DFW is the biggest joke of a rental car location ever. Completely incompetent service in every direction.

I rent cars about 4 – 6 times a month. I haven’t rented from Hertz in some 15 years, and at that time I had insurance charges mysteriously appear on my charge at check-​in. This was even though my receipt from check out didn’t show such charges. My complaints fell on deaf ears
Recently AmEx sent me an invitation to try Hertz, so I did. I set up a Gold account, and on my profile I declined all coverages and also declined the fuel purchase option. Since this was the first time I used the account, I had to go through the rental counter at DFW. Here I again declined all coverages, and the fpo. I receive no paperwork, given the space number for my car and was told I would get paperwork at checkout.
There was about a fifteen minute wait at checkout. Finally, I pulled up and received a 7 page rental agreement (which I didn’t take time to read). After all, I declined all options, twice.
Upon my return, I waited until the attendant came to the car, noted the mileage and fuel level.
I checked my receipt to make sure he noted it full. However the charge was higher than the quoted amount.
I soon as I could, I pulled up the final receipt on my laptop, and saw I had been charged for the fuel purchase option. I called customer «no» service. They tell me that the «full» notation on my receipt is typical on cars with fpo, even if the car is not full.
When I offered to email my gas receipts from the DFW Shell station, she says Hertz doesn’t refund the fpo, even it I did fill up the car.
Trying to understand why the counter personal would have charged me for the fpo in spite of my profile, and my declining, I asked if the counter employees receive commission for enrolling people in the fpo. She said yes they do!!! Now I understand the problem.
Finally I asked how do I protect myself from this happening next time, since I receive no paperwork at the counter. She said, first, just accept the fpo! Then if I don’t want to do that, then I should read the rental agreement.
I would have paid $ 250 for a 30 hour rental, but obviously Hertz still feels the need to screw me out of another $ 40, taking the total charges to over $ 290. IF this is how they treat their customers, no wonder they’ve got AmEx trying to solicit business for them.
I can’t imagine why I would rent from Hertz again, but if I do, I will sit at the checkout and read the entire agreement regardless of cars waiting behind me.

Dying! First car slot they sent us to didn’t have a car in it. Second car smelled like smoke. Since we’re traveling with a baby and ALL of the crap that goes with him, getting a tour of Hertz’ huge ass parking lot searching for a car is not ideal. Fail, Hertz, there are so many options for rental cars, so sucking at it is not a good idea.

DFW Hertz
DFW Hertz is in the DFW rental car center with bunch of other car rental companies. From the terminal it takes 5 – 7 minutes in the blue Rental Car Center shuttle. This is a pretty decent Hertz location. Some employees are really nice, Tammy, Angel to name a few specifically. I wish they would keep the gold desk open longer during the week. I find it closed at random times, specially in the evening and weekends, there seem to be no set hours for gold desk. The car inventory at this location is average, I can see an after impact of car quality after the merger with Dollar Thrifty. Hertz FPO policy and rule to use points seems to have changed as well, for the worse. If you don’t purchase fuel, no worries, there’s a Shell right at the exit from International Pkwy to Rental Car Dr, it takes me few min to fill up the car and then 2 min drive to rental car center. If you have more time, you can also fill your stomach with a Whataburger at Shell while filling the tank. :) …return is usually smooth, if you meet one of the nicer employees, they may even give you a ride to the terminal if you have a lot of luggage or running late. Once you return, it’s a short walk through the building to Terminal Shuttle. Be sure to pick the right terminal as the shuttles are dedicated to each terminals, otherwise you’ll have to take the Skytrain to get to your gate. I like to have at least 20 – 30 min to return the car and arriving at terminal with the shuttle, it can be time consuming. Nothing is in and out about DFW.

My beef isn’t with the customer service of Hertz at this location. For the most part, they have given me the car I want, don’t overcharge me and have been usually pleasant. I would hate to be the person walking about checking cars in, it’s sweltering at 100 degrees and I would definitely be crabby if I had to deal with a-​holes who didn’t plan head for enough time to return their cars and catch their flight.
THAT BEING SAID… what is with the amount of time it takes to get to the rental car return center!!! It took about 15 minutes from when I took the airport exit off the freeway and a lot of luck (because there is a complete lack of signage) to the return center. I had a full tank and was down a gallon by the time I was about a mile out from the actual building to drop off my car. Luckily there is a shell about 5 minutes from the rental center so I stopped, filled up and made it with a full tank. That’s 2 stars in my book. BUT it takes forever to get to the terminals from the rental center so please make sure you plan AT LEAST an extra 30 – 45 mins for a return.

Long line-​waiting 30 minutes to get car. 2 agents serving, oh, maybe 1 customer every 15 minutes. Except that I have already reserved a car, I would not come back.

I need a call from the GM of this location. I know you would want the opportunity to make this right. I am unable to reach you via your phone system, nor by being transferred from your HQ customer service nor HQ billing departments. Thank you.
Update: NEVER GOT ANY RESPONSE ANYONE. HAD TO GO THROUGH MY BANK TO FILE A DISPUTE. NEVER EVER EVER AGAIN.

This Hertz location total hassle slow customer service Gold desk not open and reservation name not on the board. Then had to wait forever on line. Very poorly run. Would choose not to use this location again. Would leave zero stars if I could

I’m a frequent traveler (50 times a year) with gold plus status at Hertz. Unfortunately, if I could give zero stars I would — I’m on a streak of bad experiences with car pick up, the last one today. Recent past examples: dirty car inside and out, another day car that smells like smoke, another time wrong car in the parking spot but of course you don’t find out until they turn you back at the gate, another time reservations made but no car ready, then after a long wait in the «preferred customer» line wasting my time only to get a car assigned that in the parking spot that’s about as far from the hertz counter as you could find, wasting more time waltzing across the entire parking deck. And then today, again no car assigned to my name on the Gold Plus board, so off to the Hertz counter, get a car assigned, find it, hop in and go through the exit — except oops, sir, this is not your car, you will need to get out. Really? Why don’t you just assign the car that I’m sitting in to me, since you already told me once that’s the car I am to rent and let get out of here? No we can’t do that. So instead I have to pull out of the line, wait for another car to be brought over, switch over and eventually drive away. What is a «Gold Plus» experience at Hertz? 40 minutes wasted due to Hertz disorganization is what it is. I can’t wait to see what the next car rental saga will be.

I wish I could give every Hertz location a negative star. Always a hassle. Never goes right.

The wait was too long and there were several people waiting and seems no one was in a rush expect the customers. The employees could care less about your time. I got a Kia Rio. Worst car on the planet! I’ve had better experience and definitely better cars from other companies. I won’t rent here again.

Gold service consistently down and you end up waiting longer than if you walked up to rent a car. I will use Avis in Dallas moving forward.

Typical airport Hertz. Gotta take the shuttle from terminal to rental car area. They need to build a roof that connects from car return area to the main car rental terminal. When it’s raining, just take a shirt walk to Avis return them cross. Avis has a roof.

This is the absolute WORST car rental experience ever! Short line quickly grew into long line because the one lady at the counter took 30 min to process a couple’s rental. Everyone standing in line had no idea what was taking so long. Management doesn’t care. Many other Hertz employees mindlessly walking around helping no one. Don’t go here!

Not a good experience at all. Waited in a long line and when I finally got to the counter was told it would be another 30 minute wait for the car too be ready. Representatives were not helpful or friendly either. Definitely will think twice about renting from Hertz next time.

Upon landing at DFW and making my way to Hertz, I noticed my cell battery was extremely low…
I had limited time to drive to Fort Worth for a dinner meeting, so I didn’t have time to charge my phone. I mentioned this to Natasha as I was checking out of the lot and not only was she super friendly, but she went above and beyond and actually wrote down directions for me of where I needed to go just in case my phone died on the way (which it did). So, huge shout out to Natasha!
As for this Hertz location, it’s A-​OK… As much as I’m not a fan of the whole shuttle to the rental car facility, I realize that is unavoidable due to the size of the DFW airport. The signage for returning your car is a bit confusing, but it worked out just fine.
As always, I highly recommend becoming a gold member with Hertz, even if you’re renting a car just one time… you avoid lines and it makes the process so much smoother. And it’s free! Rates are decent too.
As a side note, I did get pulled over for speeding on my way back to return the car and I’m not sure if the police man was in a good mood or it was that I was an out-​of-​towner in a rental car, but he let me go… phew!
Thanks again to Natasha for helping me out on the way into town and to the cop (who will likely never see this review but just in case), for letting me go without getting a ticket on my way out!
If I have to rent a car on a future trip to DFW (or if you do), I will go for Hertz and go for the gold, and recommend you do too!

This was a decent Hertz location for me, although all the rental car places are located so far away from the terminals! At least they looked over my car and gave me my final receipt pretty quickly.