Enterprise Rent-A-Car

After a terrible experience with another rental car service located their at DFW. Enterprise, being the great company they are saved the day. It is nothing like a great customer experience and Enterprise representative, Jerrel Williams went above and beyond to make sure I was taken care of. I really appreciate him and anytime I fly in going forward, I am renting with them!

Solid Location. They are located on the first floor in side the DFW car rental facility. I booked a last min reservation for 25 bucks a day. Received the email confirmation within seconds. This location also offer discounts to thous who pay upfront online, members of AAA, Costco, BJs and Aarp. Percentage varies. Debit cards are accepted to out of state customers with a round trip ticket.
The staff employee was very helpful and got me to the car in no time. They also have two kiosk on the right side of the counter. There were no up sells and delays. All the paperwork was done by a tablet and picked up at the gate. I dropped off the vehicle after hours. I parked the return vehicle and place the keys in the drop box. Around 9 am I received a email confirmation on the return.

Stay away if you have a choice! Every time I rented here, there was some issue. Last time they tried to charge me an extra day late return in billing — glad I kept their receipt. No apology offered. Rented me a car with a slow-​leaking tire once, wasted 2 hours exchanging it after having to check and top up air in downpour and tornado weather. They didn’t offer upgrade or any apology, and I have a feeling they put the car right back in circulation. Last Christmas weekend I was returning the car at 5:45am (after hours), and the front door was open on the dropbox, with all the returned keys in the open for anyone to steal. With your flight leaving soon and no attendants around, what do you do in such situation?
I mostly rent from Enterprise here in Chicago, have a loyalty account and generally like them. It must be something about the management of the particular location in DFW.

self-​service kiosks at this location can make your rental transaction quick and easy. too bad, the kiosks are hidden way off in a corner and nobody noticed them! so i waited a good 15 minutes through a long line not seeing the kiosks! nobody in line saw the kiosks.
also, a separate line has a sign that said «vip members» or something. nobody went to that line. turns out after i waited through the long regular line that i am a rewards member and could have used the line with nobody in it! how
about more detail on the sign describing what customers can use that shorter vip line?

This was the best rental car experience I’ve ever had. I arrived late into DFW and was dreading having to get into a rental however this particular location was very efficient. They had plenty of staff at their check in so I was checked in and in my car in less than 10 mins! Also upon returning my car, it took about 2 mins!:)
Very pleasant surprise. Thanks enterprise!

4 hours on hold before I finally hung up. A location at an international airport and you can’t staff the desk 24 hours a day? Don’t get me wrong, I love enterprise, just not the one at DFW…

Just wanted to let you know my wife has rented from here several times and has nothing but positive experiences with enterprise in Dallas in California in Oregon any place that we go we have a great experience. Today we had to rent from Hertz in Dallas Fort Worth because enterprise was completely booked and now we know why enterprise was completely booked. What a horrible experience with hertz company don’t use them.

Great experience at DFW airport. Staff was friendly and it was easy to pick a car with its large variety. I would recommend that the airport have better lights at night when dropping off the car.

It was my first time renting a car at DFW and Enterprise was great. Easy check-​in and I appreciated the agent walking us to the car and going over the features of the car. Easy return as well. The car was perfect for our needs, and clean. My only suggestion is that it would be helpful for the agent to specify the address location to be used with a GPS for an easier return for folks not familiar with the area, especially returning the car when dark and in the rain.

The 3 Star rating is not related to the service rendered… it was overall great! The Chrysler 200 sucked and i recommend it be removed from the fleet. It’s rated as a standard sized car and it is not! Everyone who rode in this vehicle found it painfully difficult to enter and exit. Additionally, i found the digital dashboard ridiculously configured… just too many ortions for the display. I was stuck with a metric odometer the entire time. Worst of all: the absurd knurled know used to shift gears… ridiculous! FYI, I have 10 ½ years as a jet fighter pilot and have an Electrical Engineering degree so I have an informed perspective. Good job Enterprise; Chrysler, not so good. Love my Prius and my 28 year old VW Vanagon!

Best rental car company by far. Great customer service and best selection of cars. I will not rent a car from any other company at DFW. Thank you.

Enterprise really is the only way to rent and drive. Love the customer service. And during the holidays when the line is long — use the kiosks! I was in and out before the next person in line.

When we arrived at DFW we expected to fly home on our next scheduled flight. Unfortunately ALL flights to our destination were cancelled for the entire day! We’d just traveled for 9 hours, and decided to see if we could rent a car to drive home. I contacted Enterprise on the internet, made a reservation (which totally surprised me as I supposed they wouldn’t have any cars!). We got to the desk early, and the person quickly checked us in and upgraded us to the only available cars. We returned the car at our destination the same day and we were really pleased with the low cost. What a great company!

Not a fan of waiting in a long line after a 5 hour flight to get the rental. Especially on a Sunday night with business meetings scheduled for the AM. Luckily the line was shorter on the «business select» counter (or whatever it’s called). Other than that, it was a pretty easy process to get the car and go on with my night. A+ friendly customer service. It would of been nice to get a general outline of the vehicle (ex: location of light switches, blinkers, typical mpg of the car etc) before I drove away — but then again, I figured it out within a few twists and turns of random knobs and switches… Car was clean, easy to drive. Thanks Enterprise, I’m sure we’ll meet again.

Impressive!!! Is all I can say about the DFW Airport location. Martin, was so professional and courteous! My process went so fast I was in shock! I rented a Suburban for my daughter’s 16^th birthday my daughter & her 7 friends had a fantastic time in the vehicle. I must say thank you Enterprise for allowing me to show my daughter a great Sweet 16!!!

Visited Dallas area as a special birthday gift for a friend, a lifelong Cowboys fan. I specifically called far in advance not only to the general reservations specialist (1 – 800 number) but directly contacted this specific branch to insure I got the exact vehicle (Mustang) as a surprise for my friend. All assured me verbally that I’d get my request and my reservation stated that fact as well. We arrived at the counter and all went very quickly and efficiently. However when we headed out to get the car, we were offered an SUV (???). I realize that they’re very busy so I pulled out my reservation with the Mustang request to show the clerk. Well, not only did they not have a Mustang available, they rarely, if ever have them in stock. Are you kidding me?
The clerk was more than willing to check other agencies for availability but that would’ve taken forever and we were hungry and tired. We ended up taking a comparable vehicle (nowhere close but in the essence of time, just wanted to get on the road). Not once were we offered an apology or any sort of discount for our inconvenience and their outright lie. I have been a very loyal corporate customer, and personally as well, for many years, and have always been pleased, but this was unforgivable. Sorry, I’m taking my business elsewhere in the future. Bye Bye Enterprise!

Beware when returning a car here. If you encounter Elton in the returns lane, hope your bill is right. If not, he won’t fix it, but instead berate you. Additionally, he was racist towards my companion and I. Horrible service from this person from what usually is a great company to deal with.
UPDATE: A manager reached out and made the situation right. Really appreciate them looking into this and taking the appropriate action. Hopefully this is an isolated incident, as I now believe it should be.

These guys made my night. After flying into DFW to find that US Airways/​AA had LOST my luggage, which contained all my clothes, I was in a pretty foul mood and extremely irritated. The staff at Enterprise made me feel a lot better. I’ve never been in and out of a rental car center so quickly, and I pretty much was given the choice to upgrade to ANY SUV I wanted for just another $ 10/​day. I felt like a kid in a candy store.
By the time I had driven out of the lot, I felt a lot better about the night. Even when I returned the vehicle a few days later, checking out was lightning fast. No one ever tried to upsell me on anything I didn’t want, and my feeling is that the staff was smart enough to anticipate that I just wanted to get the hell out of there and go home. THAT is a level of anticipation/​service on a different tier.
I come from a services-​oriented world myself, and I have to say Enterprise has made me a customer for life. As someone who values time over money, I will always use Enterprise over lower tier rental care centers. Oh, and I’ll never fly US Airways/​American Airlines again. Quite a contrasting night!

Just don’t. Retiring here is a wholly nightmare. Took over 45 minutes at 10:30 pm to return my car. After 9:00 pm they are unable to print a receipt & hand you a handwritten receipt which is there business card with a dollar amount on the back of it. Pretty sure under GSA guidelines that will not pass muster as a receipt for reimbursement. 20 minutes later (an 1:05) into my return I have a receipt. Missed my shuttle to town had to take a cab which cost me an extra $ 20 as the last shuttle ran at 11:30 pm. Thank god I didn’t try to return day of departure I would have missed my flight for sure.
Moral to the story, have 1+ hours to spare to return your rental car rent from Enterprise. Want to make your flight /​shuttle rent from anyone else.

Flew into DFW for business. Have used many rental car companies and find Enterprise has the best fleet and the best customer service. DFW didn’t disappointment me. I arrived via the shuttle from the terminal. There were plenty of reps for the customers there. My rep was very friendly. She offered me all the extended coverages but didn’t push when they were declined. She did a good job up selling me to the sports car too. ;). The entire process took 5 minutes and drop off was just as good.
I would definitely recommend them when your in need of a car at DFW. I will use them again.