E-Z Rent A Car

Ez rental car should be called slowly rental car. Been standing in line for half an hour and its midnight. One employee and twenty people in line. Come on you should know how many reservations you have.

Place was horrible. I had just had a bad experience with Payless where they wouldn’t give me a car because I didn’t have an insurance card on me (not required by their policies) and so I was desperate and booked online with E-​Z (same day, had to make it for at least an hour later.) My reservation had not come up yet but I showed the guy the confirmation number and the reservation details. He said he could give me a different car for a higher price. I said, why can’t I get the car I reserved at the price I reserved? He asked what time it was reserved for and I said 8 PM — it was 7:30 and he still wouldn’t give it to me. BUT would give me a car at a higher price. FUNNY that way… Just a total scam and this guy was a JERK (as was the woman who pretended to want to help me.) DO NOT rent from here or Payless at DFW.

Zero stars. Do not rent from this place. You will not save any money. There is a $ 6.99/day charge if you want to use any of the toll roads or $ 25 + toll for each ‘violation’. Other rental car providers at DFW do not do this.
The car was scratched thoroughly on most sides. The windshield wipers were completely shot and we had the car during a storm so we were provided with a car which was unsafe to drive. We had to replace the windshield wipers. When we tried to call to ask if we could get a credit, we were on hold for 20 minutes and gave up. When, upon returning the car, we asked if there was the potential for a credit, we were told to contact our insurance company.
Customer service is non existent if not worse.

Would give zero stars if that was an option. DO NOT rent with them! Not worth the small amount saved to deal with their customer service and outdated company policies. Spent over an hour at the rental desk. Needed a copy of my insurance faxed in… It’s Christmas and don’t know how to make that happen. Had a copy on my phone they wouldn’t accept or print for me. Car had a tire pressure issue and they told me I would have to pay for an upgrade or push my luck with the tire blowing and they only cover mechanical issues.

I will say we had a problem free experience. We had all our paper work (prod of insurance) and our reservation. The clerk was super helpful and told us what roads we needed to avoid in Dallas (toll). We even got and upgrade to a full size for no additional price. Just make sure you have what you need before you go and if you have any doubts, call.

One person working at 12:00am about 40 people in line. Took about 12 to 15 mins per person, if you want to rent here get ready for a 2 hour wait or more. Not doing this again. It is completely irresponsible for a company to put their employees and customers in this kind of situation.

Their policies and procedures regarding rental to 18 year olds are not provided accurately online. Their 1. Nothing rating is overrated only due to the fact that Unilocal doesn’t allow 0 stars.

Now this is a story all about how my life got flipped-​turned upside down and I’d like to take a minute, just sit right there, I’ll tell you how I became a customer r trying not to rip out his hair.
See what I did there?
The first warning that this was a horrible company to rent a car from was the fact that every other car rental place had a line with 5 to 10 people in it and ez rent a car had no one standing in line and the two workers were sitting in the back playing on tjier phones. There is a reason they didn’t have customers.
No unlimited miles even though I showed them the reservation with UNLIMITED MILES.
Purchased collision when we made the reservation yet insisted we provide proof of full coverage, which we dod not have.
The manager NASH doesn’t know what the words customer service mean.
There is more, but I am ready to forget about slee-​z rent a car.
0 stars from me!

I used EZ Rent A Car on my trip to Dallas. It was a heavy rainy night, 1:30am. Their car already had a dent but I could not see because the car was covered with water and light reflection. When I returned the car, they blamed me for the dent which I guaranteed it was there before. They claimed my insurance for $almost $ 800.00 for the tiny dent which they already had. I have the impression that they try to get your money in any way they could. Unethical business practice. Stay away from EZ REnt A Car.

This is the second time but definitely my LAST one that I rent a car from EZ Rental.
You get a very low quality car, pay the same as in different rentals and the process of checking in and out is time consuming, stressful and painful. They will blame you for damages that they knew about them.
Be very careful when checking out. Mark every damage, scratch, dent, mirrors, tires etc.

Worst Rental Car Company. The worst customer service I’ve experienced with any service company. If you show up 30 min — an hour earlier than the scheduled pick up time you will be asked to wait while the attendant knits a sweater at the front counter.
To top it off this company will add extra comments about the car to the documents after you sign to get the car… So far they have charged my insurance over $ 300 in made up damages and now a month later they are wanting to charge me over $ 100 in Fees.
I would give this company zero stars if I could.

I returned my car 64 minutes late, only to have my daily rate increased from $ 32/​day to $ 90/​day as a «late» charge. This took multi day rental from the $ 128 Orbitz quoted to $ 266! This is actually in the fine print, so please read the contract before you sign. This is an amazing scam.

If I could give them 0 stars, I would. This was the Worst. Rental experience. EVAR.
Being the poor (read: cheap) person that I am, when I saw that EZ was cheaper than other companies by almost $ 100, I thought to myself, «Gee! What a deal! It’s just a car; how bad could it be?!»
Oh sweet heavenly baby Jesus, this company sucks. I don’t blame the car for being crappy (btw, the Nissan Versa we rented had window cranks; you know *rollrollrollroll* HOLYCRAPIFINALLYGOTAIR*rollrollroll*), I just hate the company. Here are the pros and cons:
PROS:
–Cheap. If I was OK paying for the rental, it’s cheap.
–Open 24h, but then so are the other ones.
–I got a car. I received some sort of product for my payment.
CONS:
–The salesmen will try to make everything sound like it’s not optional. They don’t ask, «Would you like to…» they merely state, «Which option are you going to purchase?» Don’t let these greasy, shifty, spawns of the satanic sales cult talk you into buying anything extra that you don’t want to buy. Everything is extra. I honestly think that the sales guy would try to talk me into buying his kitchen sink if he had it with him, and he’d make it sound as though I’ll need it for the car to run. Here’s what he attempted to cajole is into buying –
GPS — because you can’t possibly have one on your phone! And if you do, it might me *gasp* OUT OF DATE with all the construction going on. I know that some of us are a bit more technologically derp than others, but that previous statement is not true. Google Maps will re-​route you when necessary because Google knows that none of us listen to that little GPS voice when our jam is playing on the radio.
Toll fee — regardless of what they tell you, you CAN get around Texas without taking the toll roads. It’s just a bit of a headache. We got through 10 days around DFW just fine, you will, too! That being said, as an aside, if you didn’t like George Bush before coming here, you’ll hate him after. Seriously. Texas has somehow managed to connect the PGBT (President George Bush Turnpike) to what seems like EVERY freeway and street in the DFW area. I swear it goes North, South, East, West, and into Mordor. I’ll be a happy camper if I never have to see PGBT TOLL ROAD ever again.
Insurance — if you have your own coverage, you do not need to purchase theirs. Unless, of course, you want to increase coverage. I would recommend you take care of that with your insurance company first. It’ll probably be cheaper.
–The directions they give you to get back are bogus. It will make you late, so plan accordingly. Just go to the airport and follow the rental car return signs. If you go with some of the addresses they give you, you’ll get lost and angry and that does not help you get through the TSA security check point any quicker. If you’re unfortunate enough to rent from them, call the number on the agreement for an address if you need one.
Yeah. Never again.

Just landed at DFW expecting to have a fairly reasonable experience in picking up my car that I reserved here with EZ. My flight was due at 11:30 so I selected a midnight pickup. When I arrived at 12:10, the staff was quick to tell me that I should have been there a day ago, and could only offer me a full size car at an increased price. It seems like a common tactic to switch people into a more expensive rental last minute when there are few options. I definitely wouldn’t choose these guys with their implied cheap rental prices!

Worst rental company out there. Take the bus instead. Seriously, this place is a scam. Cannot share too much due to pending litigation, but let’s just say your credit card will thank you for going elsewhere.

Outdated rental practices. If you don’t have a copy of your insurance with you, they will insist that u call your insurance company and have them fax over a copy. No problem, I said smiling proudly to the representative. I’m with USAA, so I can just pull up my declarations page right here on my handy-​dandy mobile app and show you. Not good enough he tells me, they need the actual.physical.copy to «attach to the paperwork. It’s policy.»
First, who carries physical copies of their insurance paperwork on them? I don’t. Second, who has time to wait for a fax… A fax out of all things, to rent a car in 2015? All I want to do is show up and drive off in the car. After all, I DID prepay for the reservation to save time.
Though, not proud of the temper tantrum I threw at the counter, but I told him exactly how I felt about their little «policy». Then cancelled my reservation and walked next door to Enterprise whose exemplary customer experience put the smile back on my face, albeit at double the price. Oops!
So the moral to this story my fellow Unilocalers is: Don’t make decisions while mad and don’t rent a car from E-​Z «Fax» car rental. Customer service is obviously on their low priority list.

Easy check-​in and car was clean. Only thing is that there is a $ 12 per day fee for toll roads in the DFW area! I had no idea whether I was going to go through toll roads or not and wouldn’t even be in the DFW area the second day… but you have to purchase it for all the days you are renting the car. Would have been nice to know that it would be an added expense on TOP of the already expensive car rental taxes and fees.

0 Stars.
Worst customer service I have experienced at a rental car company. And as a business traveller I rent a lot of cars. I spoke with the manager about a car maintenance issue and was a) belittled; b) insulted; c) most definitely not helped. Not only do these guys not understand customer service, I am not sure they understand how to run a rental car company or what a consumer expects from a rental car company.
I am probably most frustrated at myself for not reading what seems like the overwhelmingly negative reviews on here before I rented… but I thought «hey, it’s a cheap rental — whats the worst that can happen?»
DO NOT rent from this terrible company!

Worst, WORST customer service experience I have ever experienced in my life. Although the car was fine and the checkout was speedy and easy… Just because of my horrible experience with the check in agent, I will never rent from this car rental place again. He was rude and demeaning AND he was a supervisor at this location. I travel a lot and I have NEVER experienced this level of customer service anywhere. He not only wasted an hour and a half of my vacation, it was my first time in Dallas and it put a damper on my trip. Never again will I rent from this place. If a supervisor can be this horrible at customer service, and you’re in a service industry, what does that say about you? About a company? AND he was training a new employee! I feel bad for anyone that has to work for him AND learn from him. All my friends and family will hear about my horrible experience. It was uncalled for and all could have been prevented if he would have been humble and acted like any normal service worker that interacts with customers… Specially travelers! I am very dissapointed. He made a mistake and didn’t even apologize and when called out on it… He said «what do you want me to do? Kiss your hands?» Unbelievable! He didn’t even give me a discount or at least a sincere apology for my time wasted and aggravation. Upon taking out my jetblue American Express card to pay for my reservation, he pointed out, without even taking my card that my card was a prepaid card and that they did not take it. I told him it was not a prepaid card at all, it was a regular American Express card. He said it was blue and it meant it was prepaid. I told him again that it was not, it was not tied to any of my bank accounts or anything. I told him to please just try it. He refused! To even try the card?! I told him I use this credit card for all my traveling including all rental car locations and had previously rented from another EZ Rental location in another state with no problem… To please just try the card. This went on for about a half an hour more. He wouldn’t even hold the card in his hands. I left and called customer service, they ended up transferring me to him! Unbelievable, again! I ended up going back and he finally took the card in his hands… And after looking at it for like a minute he said «ohhh, this is different.» :-/​really?!? Now it’s been an hour and a half. I said «yes, it’s just a regular credit card… Not a prepaid, like I’ve been telling you this whole time. If you would have just tried it, like I told you to an hour and a half ago, all this would have been avoided. You didn’t even try it! And you haven’t even said you’re sorry! This is the worst customer service I’ve ever received.» This is when he said… «I did say sorry… What do you want me to do? Kiss your hands?!» I was shocked! Specially since he hadn’t even said sorry! All he said was «ohhh, this is different.» I couldn’t wait to get out of there. And the only reason I went back in the first place was to prove that my card was valid and he was making a mistake by providing horrible customer service by being stubborn instead of humbling himself. When asked what he could do for me, after all my time wasted and aggregation… He said he could not do anything! He could not give me a discount or at least knock a day off! Horrible!
The agents name, which was the supervisor, is Sattar.

Worst Car Rental company ever. BUYER BEWARE.
The company has the WORST customer service of any rental company that I have ever used around the world. If you need to settle any issues with them you will not be able to contact them. I had a claim for two flat tires drag on for ever because they would not respond to emails and calls. Telephone calls always went to voicemail, and emails were unanswered. The company tried to get me to pay for preexisting damage (a scratch) that I HAD PHOTO PROOF was there at thetime of rental. The agent said that scratches were not damage, but the tire damage claim INCLUDED charges for this preexisting damage.
Do yourself a favor and rent from ANY other company.