LAXpress Van Rental

The worst car rental I have ever deal with. Using Über is much better than deal with rude lier. They charged me for toll road and parking tickets which are already paid by me and they know that. I asked them to send me the details for these tickets more than 10 times and they keep evading (he said I don’t have time to send the details) but he has time to charge me for nothing. I send him email and he received my email and he confirmed that when I called him yesterday. He said the email will be sent by 2:30pm and nothing is received.

Our company has been renting vans from Mike & Bruce for several years now… several times per year. They are super dependable and accommodating. All the vans are always in tip top shape. Just this past weekend we rented 4 vans which were all fully gassed up and ready for pick at the set time. No hassle and always the most courteous service.

The worst car rental ever. I tried to Rent-​A-​Car. Because I’m a tourist I have been overcharged for the rental. When I realized It I called to clear the issue, but because it was a pre-​paid card for traveling they told me I can’t do anything about it.
After I did the research I found out that I could have had the same car for the same time with the same insurance for only $ 700-​$ 900, and I paid $ 1700.
NEVER rent from this place it is a fraud watch out!!!

I rented a 15 passenger van from Bruce for my bachelorette camping trip. Bruce couldn’t have been more kind and accommodating. It was the best price around and super easy pick up and drop off. The van could’ve been cleaned a little better but it was very reliable and worked perfectly for what I needed. I would definitely recommend renting from them!

IN BRIEF: All around positive experience. Without hesitation would use again!
FULL STORY: I needed a cargo van to move items to/​from my storage facility. It appears that the majority of companies in LA that specialize in van rentals are centered around LAX, near the intersection of Century/​La Cienega.
Surprising discovery that the cost of renting a cargo van is cheaper than renting a COMPACT from Enterprise. I could not believe it myself. I do not understand at all the economics to make that even possible, but it’s a benefit for me considering that all too often I found myself moving around objects too big to fit into my car.
I do my due diligence when quote shopping. Here’s a tip when getting a quote: make sure to ask whether it includes tax + fees. Also inquire about included mileage. The cheapest quote I found was from AVR Airport Van Rental, which I believe is the largest van rental company in LA. If you spend a few minutes to read AVR’s reviews on Unilocal you’ll notice a pattern of one star reviews that are genuinely frightening.
I think that Americans tend to gravitate towards the «biggest» corporate style companies, whereas I’m the opposite. I prefer to support local, family-​owned businesses and not just because of some idealistic world view. The result is more personable customer service that gives you a more gratifying feeling at the end of the day.
The second best quote I found was from Mike at LAXpress. Mike knows how to take care of his customers! He matched the price of AVR, provides more than double their mileage limit, and even threw in an upgrade to a 15 passenger van without seats, which is larger than typical cargo vans. Plus it’s a Chevy, which I prefer because they handle better than Ford E150’s.
Checkout of the van was taken care of by Bruce who was super friendly and hospitable. The van drove exceptionally, no problems whatsoever. Having the extra space of a bigger van came in handy. I ran an hour late on the return and called Mike to give a heads up and he was totally cool about it.
LAXpress has earned a customer. Thank you Unilocal for the introduction.

I HIGHLY RECOMMEND LAXpress Van Rental. I needed to rent a 12 passenger Van for a Vegas trip with me and my boyfriend and 5 other couples. I took the responsibility to find the Van that was cost efficiant and good that all of us could afford.
After reading some reviews on Unilocal I took the chance and decided to rent from LAXpress. All I can say is AWESOME. I had a wonderful experience renting the Van, friendly staff and great customer service.

I rented a van last year to take the family to Vegas for the holidays. I was very happy with my experience. I dealt with Bruce last year, and we were very satisfied with the deal and rate he gave us. Hence the reason I once again asked if we could have the same rate for our Christmas Holliday in 2014. And from past experience, he asked me to make sure I made a reservation at least 2 months before our travel date (due to being sold out). I forgot to make the reservation. I just called and not only did he remember me, he gave me a free upgrade and a free GPS rental for the duration of our rental for being a repeat customer.
The only thing that could be better is if they were open a little later, maybe like 10ish. Overall this is the place to go!

We returned our rental car with a full tank of gas, which was the agreement. When we returned, they asked for a receipt proving that we filled it up within ten miles of the drop-​off location. We had, but we didn’t have a receipt because no one had ever told us that we needed one. They charged us $ 11 for this. I called to discuss the issue with a manager, got disconnected, called back again and was never able to connect. Ridiculous.

The car which I rented was too dangerous, and we can not exchange and return it. It charged me 700 for small dent which was too expensive. The company is unreliable and just want to take advantage of foreigner… The cars are super old. I would have never recommend this businessman…

I had reserved a 15 person van online gave them a credit card to hold the van and had to agree to pay 100 dollar cancellation fee if I cancelled less than 48hrs before pickup. I received a confirmation email saying to bring in the printout to pick up your rental. Next morning I woke up and checked my email and under the heading reservation confirmation was a message saying my reservation had been cancelled and a 100 dollar fee would apply. I never cancelled, so I called for an explanation and was confronted by a rude man who told me that even though my email said confirmation it really was not. This was the day before we were scheduled to leave. I believe that if you don’t have the vehicle you should not send a confirmation email. Because of their unprofessional business practice I missed out on other vans I could have rented because I stopped searching. I would never recommend this business

We’ve rented a 15-​passenger van and an 11-​passenger van on two occasions. On the latter, I came and reserved very close to our event date and Mike was very helpful and obliging. They have the best prices in the area; easily beats any other rentals guaranteed!
Great service, reasonably priced and they put you at ease when you’re there. What more would a customer want or need? :)

Great ! Place
Very friendly, great rates .
Would recommend this place to anyone that needs to rent a van .
We rented a 15 passenger van to take 15 teenagers paint balling.

Great customer service! Very friendly staff that is beyond helpful. I would definitely recommend renting a van from here because of the great service and very reasonable prices.

We rented two vans from Mike for a student trip to LA in 2013. Their service was excellent, their vans were new and clean, and the price beat others in the area. What more would you want as a customer?! We are planning on using them again this year for the same trip and expect everything to be equally as great!

Rented from here. Old van. Broke down with us. Ed the company no one answered. We missed our flight due tl that. And they did not refund anything to us.

With so much competition in renting vehicles, its hard to find a rental company thats affordable and delivers great customer service. I Found LAXpress Van Rental on the web when I was looking for a 15 passenger van, Mike picked up the phone and gave me a great deal along with the service I was looking for. The Van was clean, catered to my specifics and ready to go on arrival. This is the second time I have used them for my family road trips and I will be returning years to come. Call and ask for Mike.

Awesome experience!
Rented a cargo van from them and they got us on our way very quickly! The van was in great shape and clean with good AC.
VERY accommodating and polite staff– they didn’t nickel-​and-​dime me, even though I was running late.
*Some of the hours on the online registration form aren’t accurate, and there was no mention of the additional insurance I was required to purchase.
I would definitely deal with these guys again, and I highly recommend them!

This place was above and beyond any rental experience I have ever had. I was looking to rent a van for a trip to Vegas. Great customer service start to finish. Great rates and very friendly staff.

I reserved and rented two 12-​person vans from this company.
A few days before the pickup date, I received a call confirming the reservation and inquiring about how we wanted the vans setup: Did we want any benches removed for cargo? Did we prefer captains chairs to bench seats?
On the date of the pickup, the vans were ready. They were clean, they were setup exactly as we needed them. The staff was very friendly and helpful. They made sure we had what we needed and then sent us off in no time at all, with zero hassle.
Price: 5 stars
Value: 5 stars
Customer Service: 5 stars
Vans: 5 stars
Highly recommend! Will definitely be my first choice anytime I have the need.
Thank you!