T-Mobile

This store has the worst customer service! I just tried jumping to a Samsung 7 and I asked for a phone case for free. Yes for free! Let me explain why for free. The last time I was here I jumped to the HTC one 8. They were supposed to transfer all my contacts, pictures, and videos. However, they lost the majority of my contacts which a big portion were business contacts. Not to mention my vacation pictures and videos from a month prior to the jump. I know I should have backed them up immediately, but with work I had no time. All they could say when they erased them «we are sorry.» They would not give me anything then and they won’t give me anything now. I’m going to checkout AT&T right now!

Just had the worst customer service ever from Briana. She had the worst attitude EVER! Se did not smile once in the 45 minutes I dealt with her and every time I asked a question she pretty much rolled her eyes and acted like I was an idiot for not already knowing the answers.

Customer since almost three years and those guys always helped me out. Very professional, friendly and helpful. They look out for their customers and make sure you get the best deal. Justin, the manager, is awesome!

I am very pleased with the customer service here at this T-​mobile location! Everyone if friendly & knowledgeable. I usually see Michael or Austin, they always provide me with the best service & is very honest. They do not try to sell anything to u that is not beneficial. The manager Derick is also so very friendly! My favorite T-​mobile store!

Horrible first time visit experience. I was greeted when I walked in, but the person would say no to my return request before even trying. The item was purchased 10 days ago at a non-​corporate T-​Mobile store. At the time, I had no idea there was a difference between corporate and non-​corporate T-​Mobile stores. I went to another corporate run T-​Mobile store (Fountain Valley near SAM’s Club) and the sale representative was great. They did let me know it may not be possible, but they will try. It worked; able to accept my return. I am unhappy with the Talbert T-​Mobile store because the lack of effort. Would not return or refer a friend.

Came in to this location because my galaxy s5 was going out, so I wanted to buy new phone. Everyone and I mean everyone in this store is curteous and gives the best customer service. I was helped by Luis yesterday and he went above and beyond, taking his time setting me up. I think some of these bad reviews are from bitchy over entitled OC people who probably never worked in customer service and who are exactly those kind of people that when you walk through the door your heart sinks, cause you know they are gonna be assholes. This group at this store, especially Luis and the red head guy with the beard should all be given a raise and hazard pay for kindly dealing with idiots. I apologize for my tone but sick of reading bad reviews about good people just because some customer feels they didn’t have their asses kissed hard enough. to the employees at this store best one I’ve been to in my 10 plus years with tmobile

I came in at 7:56pm to buy my Note 5, I walked over to the phone and the girl didn’t know if it had the IR remote still, so she asks the other guy. Then she looks at her watch (they close at 8) so I ask of they close at 8. She says yep. I told her i had questions and if i should come back another day, as apparently she had better things to do. She agreed and even had the gall to ask if i wanted to reserve one. So I walk out, if you’re more worried about what time you’re going to leave than actual customer service then I’ll go spend my money where it’s appreciated. Horrible customer service. Came in on 9−2−15

This store has helped me out so much. I’m probably that customer where their like oh god her again. Lol
Example …
I couldn’t get my Ebook thing to work. So I came in with my laptop and Two of the guys fixed it. And some how got it working on my phone
But justin is honestly the most helpful person I know. He has helped me so much.
I bought a new car recently and got the new iPhone 6 and I’m retarded when it comes to technology and couldn’t figure out how to connect the Bluetooth so I drive over there and justin came out, got in my car, and set it all up for me. Best customer service ever.

This store and its management are severely lacking in customer service. They are sharks just trying to make a sale and don’t care about what the customer wants. We bought 3 new iPhones and they asked 6 – 8 times if we wanted some unnecessary add on and each time we said no. Really annoying and disrespectful. Their store didn’t even have a gold iPhone 5S in stock either and they told us at the end. Maybe instead of being so sales focus you should focus on customer service for once. I’d rather pay more to AT&T and get better service

***Ive been meaning to update this review, as the associates told us we would get our military discount on top of our plan. Well I called tmobile 3 months later as we never saw it added after sending in documentation months ago. And they said we don’t qualify for it, I advised them the associates so we did and they said nope nothing we can do. Such a terrible business model to lie to customers and then not get honored what you were promised*** This store is absolutely amazing. We first came here on a vacation for Disneyland, when my boyfriend’s phone got dropped in the toilet and even though his contract ended in 6 weeks with Verizon, they said they couldn’t do ANYTHING, so off to T-​Mobile we went! I believe his name was Mike, he was BEYOND helpful and super awesome. He got us a new phone super fast and was so patient as we were making the change from Verizon. Almost two months later, we came back to move myself over to T-​Mobile and on my boyfriend’s plan. Scott, Mike, (the guy with blonde hair formally in the military, forgot his name, sorry! They are all AMAZING. I cannot thank you guys enough for your patience and amazing customer service. I am definitely glad I made the switch after dealing with you guys twice. Not only were they super helpful but they did everything they could to get my contacts and photos switched to my new phone after leaving the iPhone family and entering the Droid family. We will definitely always come back to this store as often as possible when we need service. THANK YOU!

We walked in tmobile store to get a new sim for my new phone and i thought it would take me 5 min. So we walked in and there were 5 sales associates and 4 people being helped. The 5^th sales person was on his phone listening to music or watching youtube or whatever. We asked him if he can help us and he asked us to wait for someone else to assist us. We spent 30 minutes waiting while this guy was walking around and acting «busy». Finally a nice guy approached us and helped us out. When you walk in here make sure you avoid «» as he is a slacker

After a fail attempt at another location, I went here to switch my sim card. Didn’t get the guy’s name, but he was able to help me within 2 minutes! Thanks man! Fast service.

Went in for a note 4. was greeted right away by gilbert. Not only was he attentive towards all my questions he made sure I was in and out quick.

T-​Mobile store to replace the wife’s phone.
What else can they add to a phone? Seems like the same stuff in a different package.
Lots of people there to buy new stuff

Terrible location. Customer service is severely lacking. I came in here to see what options I had with my 2012 Galaxy S2 because it had been malfunctioning. Specifically, the power button was stuck and it was unable to turn on (simple google search describes the problem and how to fix it). Customer service rep tells me immediately the motherboard is shot – uh, no, it’s the power button, and I’ve had this problem before (as confirmed online). The customer service rep gave me attitude and told me to basically take my phone to another location because he said I had somehow voided the warranty (so essentially he wanted me to go to a different Tmobile store and lie). The manager was asked a question about my phone, and he didn’t even stop to greet me and answer my question. He gave a funny, bewildered look, said something indiscernible, and walked away. How is someone like that in a MANAGEMENT supervisory role? Beats me! I’ve been with T-​mobile since 2003, and this is the treatment I get? Coupled with the fact that they have been charging clients illegally, I will be changing my phone service in November to a carrier that gives a hoot about their clientele!

WOOH! I needed to get a new phone and came here on a friend’s recommendation. They were packed on a Saturday’s afternoon but the guy who helped me, Jay, tried his best to assist me as soon as he could. I was in and out of the store within 15 minutes. Jay took care of everything in the most professional and helpful way possible! Thank you for your reliable services!

This place is inferior to Westminster Mall location. The rep nor the manager knew what to advise with my received in the mail prepaid sim card, instead he wanted to charge me again to activate card.
I read instructions activated phone with the phone takes 3 minutes then headed to Westminster Mall to pay monthly access.
I don’t think they did not know. They just wanted to charge me again to activate phone.
They too sell the prepaid kits/​cards so they know.
Manager must not care about Unilocal ratings and customer comments.
Too bad.

Store Manager Justin was super helpful with figuring out the best way to save me $$$ every month!

This store kicks ass. All the T Mobile Reps go out of their way to make sure you are happy. I have 4 phone lines with t mobile so it can get kinda weird with billing with everything. They always have the best help on everything from A to Z. If you need help or if you are interested in T Mobile this is the store to go to. Thanks Guys!!! And keep up the great customer service!!!
Jason

This is where I bought my cell phone.
The people here were very helpful and I got a great deal. I don’t know if it was any better than any other T-​Mobile store. But I had a good experience.