The Coffee Bean & Tea Leaf

Amazing! I’ve been there about three times already and always forgot to review about them. In my opinion, they are fabulous! Both the drinks and the service was on point! I love both the Plantation Ice Tea and the Lychee Ice Tea. I’m really a tea person but next time I’ll definitely try their coffee. So far, no complaints.

Stopped in for dessert yesterday after dinner. Chose a cinnamon bun, which looked really good in the case! Unfortunately, it was hard (old) and dry and I couldn’t eat it… And they were out of the coffee of the day at 6 p.m. What!!!
The staff are all very nice, efficient, and cheerful. Too bad the products aren’t up to par.

No matter how busy they are when I come, they always greet me and let me know that they’ll be right with me. I love that they acknowledge my presence and are working to help all of their customers! I usually come here for a Mocha drink (either hot or cold depending on the weather) and a Plain bagel with plain cream cheese. When I walk in, there’s one girl that always remembers me and asks how I want my mocha and if I’ll be getting a bagel today. This kind of service deserves to be appreciated and I’ll definitely go back and get her name so I can give her credit!
My bagel is never burnt, as it was a few times I went to starbucks, and the Mocha is always just right. Because I work at the mall, I get a 15% discount which is great especially since I’m usually buying coffee before a shift at work. Although I usually get the same thing, I once tried their limited time Chocolate covered Strawberry iced-​blended and it was delicious!

No matter where I am, I am always a fan of Coffee Bean & Tea Leaf. This store is located in Ala Moana in the food court. This is next to Cinnamon, and Aja. When I came into it was a little busy, but when you walk in you are always greeted by the workers and telling us «just a moment we will be right with you.» Which to me this feels like great customer service.
I finally got a full stamp card, therefore I got to use it to get a free drink. This was awesome because I saved couple bucks today. I ordered the Cameral affagato. WHen the lady took my order she said it would just take a few minutes.
Getting my drinks did only take a few minutes. They were fast and very friendly. THis is no biggy but I just wish that my drink came in the cup with the coffee bean logo instead of a plain cup.

I always stop by Coffee Bean for the ice vanilla latte and if I have extra time I’ll get something small to eat like a muffin. Chiyo, a girl that works there always greet me & in my opinion makes my coffee the best.

This location is really small with not many tables to sit. However their staff is really friendly and attentive and always greet you at the door and when you leave. Whoever is in charges of trying The Coffee Bean & Tea Leaf employees is doing a great job.

When I first began wanting to write a review about this location I have to admit that I wasn’t very impressed. So, I’m glad I didn’t write it then, because feelings change.
There were a lot of new faces here. Sometimes I felt like this was probably a training ground for newbies… This can cause you to wait about 10 – 15 mins for your drink. No joke. So unless you’re ordering plain coffee hold on for a bit.
What changed my thought about this location is simply for a few key people. Holly instantly remembered my drink the next time I came in and she always greeted me by name. Bummer I haven’t seen her in awhile since she’s working part time only. Laurie is awesome too and I appreciate her not only remembering my drink, but greeting me by name. There was one other young gal who would cheerfully greet me by name. Haven’t seen her in awhile too though, sadness. These three have great energy no matter how busy or crazy it gets for them. Remembering my name or drink may not be that important to some people, but for me, when I go practically everyday, I feel as if there’s more of an effort to know your «regulars» and to me, that’s customer care.
Drinks are on point. Sometimes my tea can come out exactly the way I like and sometimes they may miss the taste by making it a little too watery. Does this mean they don’t steep it long enough? Or not enough of that vanilla powder? Now that’s just me pretending to be a tea connoisseur. What do I really know, besides drinking it!?! Once I ordered strawberry lemonade with Thai walls, or was it Thai tea and Thai walls? Regardless, the reaction the girl (not one mentioned above) gave me the weirdest reaction, which led to a weird conversation, and me telling her that she should try the drink! It left me questioning my choice on drink, only for a little while. Seriously, I think it’s yummy how I order it…
Oh, that’s another thing, Thai walls are yummy, but its 99¢ and very very light. I like it a little heavier.

Unfriendly doesn’t begin to describe the staff. Ala Moana was running a promotion and it didn’t say anything about brining a coupon or event book but when I got there the rude girl at the register told me that I couldn’t get the deal without the book. When I asked where I could get one she flatly replied «I don’t know».
I asked for the manager and explained what happened. Of course the manager said it was perfectly fine that I didn’t have the book and I could get the promotion. But when I looked at my receipt the rude girl had charged me the regular price and had to re-​ring everything and out the difference back on my card. Even though I asked during the transaction if this was correct price.
I also told her I wanted light ice in one of them but when I went to pick up my order the guy called my name then stopped before handing it to me. He looked at the ticket and said «oh you wanted light ice? Sorry» He then proceeded to grab a spoon from a container that had water and other spoons in it and scooped some cubes out. Then he gave it back to me! NEVER AGAIN!!!

I always get great service here. I love the way they make their hot vanilla latte, a creamy treat! Also the green tea macha is good and the peppermint mocha. I have filled a few frequent customer cards by now! The always say «Thank you for waiting» even though I don’t usually wait long. LoL

This team that works here is amazing! I had a bad experience at Starbucks. It was so awful I forgot to order a bagel. So instead of going back to Starbucks, I headed here. Boy, I was so glad I did! They total made my morning. I will be returning soon!

Like others, I definatly recommend the plantation ice tea at this place. Other places around Ala Moana would cost you up toward $ 4 for smaller cups of this sweet stuff.
I cannot comment about the other drinks nor the food but yummy plantation ice tea is all I need: D

I work right in the area and although I personally don’t like the taste of their coffee, they have great service and they’re diligent in providing that excellent service that they do. I usually go in for my morning coffee but the thing I like about them is that they feel accommodating because they’re busy especially morning time, however, I’ve never seen any of the workers there in a stressed or pressured state or work. They’re efficient and friendly! *applause*
Also I really appreciate them because this one time, just once, I went in there with an order for my whole department and everyone got something different — I believe 12 drinks in total — and the guys at this location was on it! Nothing messed up and just the way my coworkers wanted.
Overall, good job guys! Keep it up and to whoever is doing the hiring, you rock!

Mmmmmm. Dammit Starbucks why don’t you have a Black Forest on your menu?
I’ve been a loyal Starbucks fan ever since their doors opened, but Coffee Bean is definitely in the running for my attention mostly because of their non-​coffee products (which are great for 3-​ish year old twins and for enjoying during the evening hours).
Their prices are generally on par for a coffee shop in the mall. In my experience, their customer service was exceptional, which btw ISN’T the norm for mall food joints.
Oh, and the lemon bar is a great compliment to my personal favorite … BLACK FOREST.

This review is based on customer service and not on the food (cause I did not order any of it) and the drinks (since chains like this usually have them tasting the same anyway except for an unusual odd day). Anyways, I have to say I am completely disappointed in the lack of service and professionalism displayed by the workers here.
First off, there were only 4 customers total and I was 3^rd in line. After waiting patiently they had the nerve to serve the 4^th customer ahead of me. Seriously, why would you even do that? There was a line to begin with and yet they take in the group that just comes in and barged their way ahead to the cashier. They could’ve told those people there was a line. Just 10min ago, I was in line at Panda Express and a Japanese tourist did the same thing. Luckily the staff at Panda Express told her to wait in line. CBTL staff could’ve done the same thing.
After I got my order in, it took a while for them to even start on my drink. Being the lone ranger left of a small group of customers, my drink was the only drink left to make. Yet the staff decided to engage in their own conversation forgetting about me. It maybe took them about 3 minutes later to finally realize my order has not been made yet and all this time I thought they started.
Not cool CBTL Ala Moana. Next time I’m in the mall I’ll head out to the other CBTL location in Foodland.

I Love coming here every morning before work. The employees are wonderful. The lychee iced tea is really good if you like lychee.

Located in the mall on the bottom level. It’s open early, even before the mall is. There’s plenty of seating if you include the food court area, however nothing much inside the store itself. They are fast, polite and the place is clean. Parking is abundant, however it’s in the mall so it can be tough to for just grabbing a quick cup of joe.

My #MoJoeMondays deal ~ a large Plantation Iced Tea for only 99¢ (see tip below). Totally refreshing and a quick mid-​day pick me up! Ohh, the serving staff were friendly and helpful too.
Tip: Be sure to follow @coffeebeanhi on twitter & instagram and score sweet social media deals!

I actually love the loose tea selections better than their coffee at this place. Good quality tea with interesting flavors. They do have a nice Jasmine Pearl. My favorite though is the cherry blossom tea… this one I actually prefer cold over ice. I like to start with a hot cup of tea and once the flavor is steeped, cool it down to room temperature then pour it over ice. So refreshing as is, no sweetener needed! This way… I can pour more hot water over the tea leaves and steep the next cup while enjoying the first, and second, and third, etc. These high quality tea leaves are good for full flavors of multiple pours! Enjoy.

Anything that isn’t that crappy over-​hyped overpriced bitter Starbucks is ok with me.

I’ll take CBTL over Starbucks any day. Their drip coffee has a very bold flavor, and I love how if you order decaf, they run it through the espresso machine (hence it’s made to order!).
Their pastry selection rocks and their pastries taste 100 times better than SB’s! My fave is still the apple cinnamon crumb cake!