Pandora

Avoid this location! Customer service sucks!
The old Asian lady who helped me was rude & you can sense from the moment you interact with her that she does not want to help you. Also, she is not aware of their company policy. Don’t waste your time here. Just go to the other locations! You will get much better customer service.

Me and my boyfriend decided to stop by at this place to look for rings. Shelby was the one who helped us. She was very polite and friendly! She was one of the sweetest lady I’ve ever met! We were qualified to get a free charm and I chose the Pandora’s box! Thank you, Shelby!

I have to agree with the other reviews for this location. Some of the employees are usually genuinely very helpful. But there are definitely a few that think they’re a cut above the rest, which is ridiculous! (It’s Pandora, not Helzberg!)
I went in a few days ago to check out/​buy a few charms from the new Disney collection. When I went to pay, the saleswoman put all the charms in an organza bag. I asked the woman if she could give me a few boxes with the cute Disney cover, since the charms were gifts. She said, «sorry, you have to spend a certain amount to get the box with the cover. But I can sneak 1 box in for you» — insert über shocked face! What!!! I didn’t spend enough. I think spending $ 160 in charms warrants, at a minimum, 2 boxes with the matching Disney charm box cover, right? Apparently NOT at this location! I didn’t bother fussing over boxes, cause there was no point with that woman. She was obviously irritated that I even asked. But I’m definitely shocked! And definitely NOT coming back to this store again.
I’ve been to 3 different Pandora jewelry stores in the mainland and bought just a single charm each time. And each time received a nice charm box WITH the matching Disney cover and wrapped the box up nicely in a blue Pandora gift bag with ribbon. The store at King of Prussia (Philadelphia) even gave me a (dust) bag for my bracelet! — Now that’s exceptional service.
Hopefully others have better luck at this store than I’ve had.

I’m not sure why this store has such low reviews. Every time that I come here, which is a lot, the salespeople are super friendly and super helpful. Anyway, my birthday is coming up in a few days. The hubby asked what I wanted for my birthday. Of course I said, Pandora charms. I’m addicted to their bracelets and charms. It doesn’t help that they keep coming out with new charms for every season and every occasion (sigh). They’re running a promo this weekend. Spend a $ 100 in the store and get a free bracelet, which is not hard to do. Each charm is around $ 50-​$ 60, so you buy two charms and you’ll get your bracelet.

I came in here on a recent trip to Ala Moana mall with my husband and 1 year old daughter. I was looking for a charm that represented Hawaii (and not just a blown glass charm that had the word «hawaii» stamped on it) and of course could not find one good enough. I was considering buying a fancy pineapple as this was the closest charm to Hawaii I could find that I didn’t already have.
My husband was trying to entertain my daughter while I was trying to shop. He ended up looking at some rings, picking up the ring (which was on a retractable wire) and letting it go, and of course my daughter loved it and wanted him to do it again. He did it again which made her laugh and giggle — she was clearly enjoying it which put me at ease. Almost immediately, a grumpy grey haired staff member who was helping a young couple, snapped at my husband and said «it’s not a toy! this isn’t a toy shop!» The moment I heard her snap at my husband and daughter, I couldn’t bring myself to spend money on purchasing a charm at this Pandora store. She was rude and totally killed the mood in that store. If you work in customer service, you need to be pleasant for people to want to spend their hard earned money in your store. Pandora should think carefully before hiring on bitter, grouchy staff members. It’s not a good vibe for your store.

Finally got to use my gift card I got from my birthday and I must say right now for the month of October they have a sale on all rings! Buy 2 get 1 free! That’s a deal! The prices are affordable too! They start from $ 30-​$ 200 or more but the cheaper ones are as beautiful as the expensive ones. I’m so in love with my rings! The sales person Lily was very helpful and knowledgeable. Definitely coming back to fill my bracelet up with charms also! my overall experience was awesome!

I’m new to Pandora and discovered their store in Ala Moana recently. While I didn’t have a negative experience, this review is for the horrible customer service my husband received when he went to pick up the charms he had purchased for me after a long day at work.
It was a Thursday evening and no one was in the store. A rotund lady with grey hair and glasses was not very welcoming and had zero customer service. My husband was exchanging some charms and this lady gave him a hard time saying that the charms were discontinued but then on the Pandora website they showed to still be available.
When my husband had asked for two hinged boxes for the 2 bracelets she didn’t want to give him the boxes. She said he could have 2 hinged boxes or 4 cardboard boxes. When my husband got upset, she proceeded to say «it’s not worth it, I’ll give you what you want». Wow. These are gifts he wants to give!
First she wasn’t making it pleasant for him to exchange and then she gives him a hard time for asking for boxes after we just spent over $ 350 in this Pandora store this month.
I don’t see why the franchise owner hires people like this, or could it be that that was the owner? It definitely does not encourage my husband to shop there in future for charms for me. After this incident I don’t think he will want to return to that store.
Too bad Pandora Ala Moana… do you really think it’s worth 2 hinged boxes to turn away customers? Granted you are losing some money on the hinged boxes, but do you really think it’s worth losing a customer over?
Husbands for the most part are already not good shoppers, and they are shelling out money in your store, don’t you think they deserve better?
By the way, the User (cashier) name on the receipt was CH.

Know the product before buying… I have owned a Pandora silver clasp bracelet for nearly 7 years. No problem. It was filled with many charms from the start, Decided to buy another bracelet to add more charms. :-) Purchased the same style. The bracelet is NOT comfortable when not completely filled with charms. The design of the bracelet literally catches and pulls the hair off your wrist. I am near-​hairless but what hair I have is being rolled off every time I move my wrist. Pandora says it’s not a manufacturing defect. I agree. It is a DESIGN flaw! The sad thing is I purchased two more bracelets with 5 charms each for girlfriends who will likely not wear their bracelets — not when it will rip the hair off the wrist. The Pandora rep suggested I exchange it for the bangle… OK for me but how about the two bracelets I sent as gifts? Also, service and selection at this store can improve. Was there on Sunday around 1 PM. Not too busy. The associate who was free was not particularly friendly or courteous. Hawaiian charm selection was minimal.

I remember it like it was yesterday. We weren’t friends in the beginning, but once we crossed that line. It was like heaven ever since.
First Visit
After purchasing my first bracelet and charms from a location in Waikiki, I’ve always wanted to visit the actual Pandora store in Ala Moana. Behold, I got that chance and my first experience was not so good. I remember coming in here for the first time and they were somewhat busy that I had to list my name on the clipboard and wait my turn. The workers had not even greeted us when we entered the store. I felt the snobbish and negative energy in this place, so I left without being helped.
Second Visit
I loved the product no matter what, so I decided to give them another chance. This time, they were on top of their game in customer service, product knowledge and friendliness. The lady that helped me was super friendly and knew every single charm I had mentioned to her. She conversed with me with utmost professionalism, and took her time with me with getting two bracelets set up. I walked out of the store with two bracelets and they were nicely gift bagged. The nice thing about it? I came back during the «Spend $ 100 and get a free bracelet «promotion.
Ever since then, I’ve been coming back here and the Waikiki location for my Pandora needs. I’ve been getting nothing but excellent service.

Nothing local. I understand the charms are memory reminders, but shouldn’t you see something that looks like Hawaii instead of a blue charm that you bought in Hawaii as a reminder you were here?
And seriously, why would you suggest that the memories are in buying the charm in Hawaii and then tell me to go online and find one I like?

I went in to buy christmas gifts for my mom and cousin. The store had a lot of traffic but I didn’t mind the wait. We were greeted by a few sales associates but unfortunately when it came to my turn I had this snobbish sales associate. She had long hair and a colorful headband and disgusting tangerine red lipstick on her. She was young and was indeed no help at all. And she was almost expressionless. She didn’t greet us hello. She barely said two words. I actually had to initiate a convo with her. I asked her what charms would she recommend but her response was so vague: «there’s these charms and those.» Ummm ok?! I can easily flip through the book myself. So that was a minus on customer service. I had my sister w/​me and like many high schoolers she was on a budget so she asked the same girl what she would recommend but on the cheaper side. She then proceeded to flip the book again and told my sister what she could buy.
Her attitude was just stink. She never smiled. She was not enthusiastic. Like c’mon sweetie. You can at least fake a happy attitude. Anyway she asked if that was all then we proceeded to pay. I’m on their mailing list and usually when I’m there they would ask for my email or something to track my purchases. This SA didn’t. She didn’t even say a word to me other than my total. She didn’t even wrap my items nicely. She was a little «b» I wish I never gave her the sale.
Don’t get me wrong. Their jewelry selection is vast and beautiful. But I never want that sales girl ever again.

I like Pandora! Granted I know someone that works there so I might be a little biased. However, trying to say to know all your product is insane, have you ever been in there and seen how many beads they actually sell? There are tons! I wouldn’t even be able to memorize and know all my product there.
I feel like I get great customer service (again I know someone there so maybe that’s why?). I like that they have you write your name down on the clip board so they know who is next.

MUST KNOW YOUR PRODUCT!!!
I went in to try on the Black Ceramic Watch.
I asked how much would it be to add more links in case its too small (Response: Don’t know never had a customer do that before).
How much is it? (Response: Looking in her catalog and can’t find it)
Does the ceramic scratch easily? (Manager: Terry’s Response: Not sure, I’m pretty sure it will if you hit it hard enough like anything else) Now is she getting sassy with me at this point???
I walked out and told my daughter that I would buy it online instead of «buying local»!!! Awful service!!! and this is not the first time!!! What gets me is that salesperson walking around with the catalog in her hand — please study and remember your products, make me believe that you absolutely love it and know all about it!!!

Me and my husband just came here 2 nights ago, and I score them 3 stars because of the excellent customer service I got from Traci. I was browsing their website and saw a really cute heart eternity ring that i really liked so I called the ala moana store to make sure they have it before I go there.
And to be honest this store mainly sell beads so the selection of pre-​made jewelry is not that wide. Basically Pandora is more like you buy your own beads and you make your own jewelry. The beads are so expensive though some beads cost $ 120 per bead so a full bracelet cost $ 700-​$ 1000+ so yah! if you’re cool to spend that much on a bead to customize your own pandora bracelet then you’d love this store.
As of me I’d credit my 3 star to the associate that helped me Traci. I called about the heart ring and she really looked through all the shelves from the back to the front display area just to find my size. so thank you traci for that and my hubby bough the ring for me, I love it thanks Pandora.
Ambiance: Nice, very clean, organize
Price: $$$
Service: they will take care of you, undivided attention!

2 stars for poor, snob-​ish customer service at this store. It is either an empty store and the workers rather talk to each other than help you or it is crowded on days like today when they have a promotion going on and the workers only want to help the regulars. Had to ask for a box as well as my purchase wasn’t even wrapped up nicely… no bow on the package… nothing…wasn’t even asked if it was for me or a gift. Oh and also told they will not put you on their mailing list unless you buy something.

Stylish and classy jewelry. There is something for everyone here. I’m addicted to their cute charms and rings.
Customer service was fantastic!

had i written this review after my first experience there, it would have gotten one star. after today, they get three. my first time there two older women were in the store — one asian, one haole. neither was very welcoming or helpful. fortunately, i only wanted to buy a leather bracelet, so i got that and got out of there, vowing never to return.
today, there was an older haole lady (possibly the same one, but not sure since the first one disappeared after i got there) and a young asian girl. she was super nice. i just bought charms from chamilia (now found at royal hawaiian heritage jewelers!) and my mom wanted to take a look. so i took her but warned her about the women. didn’t buy anything, but at least the girl was nice and now i will go back to that store. after we left mom agreed that the haole lady was a bitch. ignored us the whole time. most salespeople think we’re tourists so they flock to us, but not this chick. whatever. hopefully they canned the asian old lady and the haole lady’s next.
they have a huge selection, so it’s easy to get overwhelmed. go in with an idea of what you want. their website is ok, but crap to search.

Pandora charm bracelets are adorable! The a silver bracelet starts at about $ 40 (at the time of this review) and silver charms start at $ 25. They also have silver with gold charms or charms with birthstones and other charms made out of other material, like glass and wood. They also have bracelets made out of waxed cotton string or gold. They also have lots of charms that have cubic zirconia or diamonds and other gemstones.
But this is just not a charm store. They also have pretty rings and necklaces, so definitely check out their website for more information.
I received my charm bracelet from one of my dearest friends and have been collecting charms ever since. Pandora states it’s a «Collection of Moments: Life’s magic moments. Carry them as a collection of wonderful memories in a bracelet of charms or in a necklace and make them last forever.» And it’s so true. I’ve only bought one charm for myself, because I wanted to have the same charm that I bought for my two other girlfriends to help remember our 20^th high school reunion in Las Vegas. A die. Other than that, all of my charms were bought for me and I remember when and from whom I’ve received every single one.
It’s definitely a collection of memories that I wear around my wrist every day and the memories help me remember those who are so precious to me and I appreciate them as much as I appreciate each charm. Start someone’s collection today to help them have a keepsake of a fun time, a great memory or to show how much you care about them. Once one is a collector, it’s exciting to receive charms as gifts!