Baskin-Robbins

This Baskin-​Robbins would probably be the location I visit most, since it’s the closest to where I live. It never fails to satisfy my craving for diehard good ice cream that’s always consistent. Often, after my family goes to Ruby Tuesday for dinner, we’ll go right next door to Baskin for dessert.
The only downside to this Baskin location is that it’s smaller than others I’ve been to. There isn’t much seating, save for one table inside and one outside. But, since there are lots of benches by Ruby Tuesday, we often go and sit there (unless it’s full or we decide to take our ice cream to go). I’ve been pretty fortunate as to score the table inside most times during my Baskin visit. Otherwise, my family is just content to stand outside and eat our ice cream.
Also, because this location is smaller, it has a smaller selection of ice cream flavors available. On more than one occasion, my favorite «Peanut Butter ‘n Chocolate» flavor hasn’t been available, and I guess they rotate the «not as standard» flavors. The more popular flavors are located in the predominant display case (i.e., monthly flavors) and the others are in a smaller freezer behind the counter. But, you can easily still see what’s available via the menu board (the «secondary» flavors are listed on top of the counter as well). And, the workers here are always good about giving samples of whatever flavor you ask for. I try to limit my samples to two before deciding what I want.
Here are some of the flavors my family and I enjoy:
«Fudge Brownie»: It’s hard for me to deviate from my beloved «Peanut Butter ‘n Chocolate,» but I actually do try to get new flavors from Baskin every once in a while. Sometimes I just give in and go with my craving … unless something new strikes my fancy. This is what happened during my latest visit. I was all set to get «Peanut Butter ‘n Chocolate» like my parents when I noticed this brownie flavor. Brownies are one of my favorite snacks, and this flavor includes chocolate fudge ice cream, fudge brownie pieces and walnuts. I ordinarily don’t like walnuts, but I made an exception for this flavor. I really like the flavor of chocolate fudge, and this flavor was extra dense and chocolaty because of the brownie pieces. And, they don’t skimp on the brownies. I enjoyed those decadent chunks in almost every bite and highly recommend this flavor for any brownie fanatic. I was glad I got it … and I would gladly order this super chocolaty flavor again if it’s available.
«Chocoholics Resolution Ice Cream»: This is the featured January flavor of the month, and I got a sample of it before making my decision. I really did like this flavor, but it wasn’t as chocolaty as I was expecting (compared to the brownie version that I sampled right after it and ultimately ended up ordering). This limited-​time flavor includes Swiss-​style chocolate ice cream, chocolate ganache cake pieces, white caramel-​filled cups and a chocolate ganache flavored ribbon. I did like the lighter taste of the Swiss chocolate, and the caramel-​filled chunks provided bursts of explosion. If I was looking for something not super decadent, I would have ordered this flavor. It’s definitely different and has a nice consistency and texture to it. If I visit Baskin again before the month is up, I may just order this flavor in my single scoop.
«Peanut Butter ‘n Chocolate»: This flavor still reigns as my Baskin favorite, and if my mom and dad are with me, they always get this flavor, without fail. It sports the best combo of peanut butter and chocolate around, and I always use this as the standard when I try other peanut butter and chocolate flavors. This flavor is pretty simple in of itself — chocolate ice cream and a chunky peanut butter ribbon. But man, those peanut butter chunks make all the difference. I’m a die-​hard peanut butter fan and I like strong peanut butter flavors, so this ice cream flavor doesn’t disappoint. I feel like the chocolate-​peanut butter ratio is even so you really get the best of both worlds when this flavor is available.
«OREO Cookies and Cream»: I love cookies and cream ice cream … it definitely brings back some of that childhood nostalgia, as this was my favorite flavor when I was a kid. But the fact that this flavor is readily infused with OREO cookies makes it even better! You seriously get OREO chunks in every single bite.

Lots of people are saying a lot of bad things about this place? I have no idea why because the workers are great. Really nice girls and they’re doing their job right. Asked if I wanted to sample any flavors that they had. Always had a smile on their face, as well. Bummed they were out of their pumpkin flavor but I settled with the strawberry cheesecake. Looking back at the other comments, they may look young but I’m pretty sure they’re out of high school. The workers are professional and were on task. Good scoops and prices. Many people walk into the store saying their prices are too high. Go to coldstone and let me know how it goes, lol. Or better yet, go to Safeway and buy ice cream and stop complaining. Baskin Robbins is known for their own flavors. Last thing, I heard a customer behind me say that they had 28 flavors? Don’t worry about it! Baskin Robbins is known for 31 but you should know that they have way more flavors than that so they wouldn’t be able to have all those flavors out anyway.

The workers here weren’t really friendly and you could tell they were trying to rush their customers ordering cause it was like 30 min to closing.

Not too sure why this place has bad reviews because I came here several times at night and was always given excellent service. They greet you when you walk in and they offer if you’d like to sample any flavors. Even if the workers are maybe high school age, they seemed happy to be working. I’ll be back for more chocolate chip cookie dough!

I’m pretty sure I will not be back to this location. The ice cream is the same, but the people and atmosphere is just bleh. The floors were pretty sticky but I guess that’s normal for being an ice cream place. The workers here are also very awful, I know that I’m a paying customer and they shouldn’t treat anyone like that, they were very rude, and they took a long time to make my sundae. Its short and sweet, this place needs new workers and it needs to be cleaner.

…poor…
Atmosphere: This place is nice. It gives you a nice «ice cream parlor» feeling… Its bright, has lightly colored walls, blenders in the back etc… It screams ice cream parlor.
Staff /​food; A potential problem area. Granted, Im gonna be honest and say that this IS based on a one time experience… When we came in we weren’t greeted by a friendly worker. Rather we got a rather «stink» eye. I had thought we had come in too late, but I quickly checked Unilocal and it said they closed at 10, and it was only 9:25. The customers waiting in line before us didn’t look too happy so I’m guessing they were greeted the same way?
When it was our turn, the worker asked us what we wanted. The GF went for a banana bowl… thing…not sure what it was called. The worker scooped up some ice cream in a bowl, then walked to the other side of the store and as she walked she gave a «finger whip» telling the GF to follow her… alright… that’s ok… Anyway, when it was my turn I ordered one of those waffle bowls with vanilla ice cream… ohhh…I love vanilla. Unfortunately as I looked at the ice cream barrels, it was a complete mess down there… kinda looked like… just…yeah… spills, mixed flavors… the ice cream bins weren’t in their holders… as I ordered my bowl, the other worker swooped down to grab some ice cream for a shake or something… she spilled some of the blender contents into the case… ewww… ok, its not that bad cause ice cream is ice cream right?
When we checked out the first worker immediately began talking to a guy behind us… I’m guessing she like the guy cause her grumpy face turned 180 and turned into a bright smile… she started to help him… and I guess she saw us in the corner of her eye and said «oh…wait…I gotta ring THEM up first…»
Well, 12 dollars and no tip later and we made our way out there to the car… the GFs ice cram «thing» was obviously messy and looked… bleh. There was sooo much chocolate syrup on that thing that you couldn’t taste anything else… it was gross. My vanilla bowl… was also a disappointment. The waffle was stale and gross and the ice cream was haphazardly scooped in. It tasted ok… but had some odd flavors that didn’t taste like Vanilla… I’m guessing this was all the «extras» the other girl mixed in with the blender juices… We ended up leaving our $ 12.00 ice cream in the parking lot hoping a cat or something would eat it… and drove to Mcdonalds for some $ 1.00 ice cream cones… which were sooo much better. Prolly cause the customer service was way better too.
Overall: Poor… well, ice cream that’s made by a large company like this can’t be THAT bad,…but the workers it hires to serve customers can, and obviously are. I’d avoid.
1 star!

This is located between the Ruby Tuesdays and the Panda Express in the Moanalua Shopping Center.
How do you review a Baskin-​Robbins?
Do they have ice cream? YES
Did the employees provide prompt service? YES
Did they complain about my coupon? NO
Was there parking? YES
Were there tables to enjoy your tasty treat? YES
Yeah, I think this one passed.

Now extended hours, open until 10:00 pm
Guess what I got?
Ice cream.
Yep, late at night, needed to make a run for a cold treat with the kids. Hooray, BR is still open at 9:15 PM: P
Girls behind the counter were nice enough, they’re quiet and don’t really work up a friendly conversation but I’m not complaining. I don’t need to make new friends, I just need the ice cream. Hand it over and we’ll be all good!

Customer service was average, would anyone seriously expect anymore from high schoolers working the counter?
Selection, 31 flavors. I am not aware of anyone who has even sampled all 31 flavors.
Pralines and Cream, a difficult flavor to turn down.

WHaaaaat?
How can you not have Rainbow Sherbet and Jamoca Almond Fudge when I visited?!
So I ordered Citrus Ice and it tasted good but after 3 bites it was way to sweet. What a travesty!
When you come here know that you have 22 choices not the 31 flavors we are accustomed to at «normal» Baskin-​Robbins. If you know this and you are not picky about your flavors you will be OK. Also, service here is just OK. I never left thinking the people were nice. They just don’t make any impression.
I must admit the cake area always looks fully stocked. If you are in need of an ice cream cake it seems like a safe bet.
Unilocal 31 Day Challenge #25/​31
31−22=9 missing flavors.

I walked in this location several times over the last several months but something always turned me off from actually buying ice cream — the extremely small size of the store, the limited selection (although there are more flavors behind the counter), the extremely high prices or the fair to poor customer service… all of the above. I went because I had a coupon for a free scoop — and that’s probably the only reason I’ll ever go back. The 3 stars are for the ice cream only. Customer service, atmosphere and everything else get 0. So disappointed because I grew up on BR ice cream and have bought enough that I should own stock!

The location is simply ok. The biggest disappointment is their lack of selection. They display approximately 12 of their flavors and the rest are kept in the back. I am not convinced they even carry 31 flavors. What a disappointment :(How can you be Baskin Robbins 31 flavors with only 22??? Waaah! NOT FAIR!
Service is good. The staff has always been pleasant although nothing extraordinary. I really liked the fact that they did not eat spam musubis while decorating their ice cream cakes (see my review of the Kapolei store). The interior is tiny (likely why they can’t display all of their ice cream) and kind of old and dilapidated. Kinda sad. The location is convenient (in the Moanalua Shopping Center).
The bottom line… if you want Baskin Robbins’ ice cream and you are in the area then this is the place to go. It’s actually your only choice since I am not sure where the next closest store is. Just make sure you have a backup choice in case they don’t have your favorite flavor. They didn’t have mine and I almost cried :(

I came on a Friday to see if they could make me an ice cream cake for my friend on Sunday and they said they could do it (after another place failed me…) The girl working there was so friendly and helped me design the cake bc i had no idea what I thought my friend would like on the cake. Eventually we found out we would add a rainbow for the cake! It was perfect. I got it to have rainbow sprinkles with my friend’s name on it and everything. I got a medium cake and it was about $ 25. Totally worth it. I picked it up on Sunday morning and it was already prepared and everything. Good service, great people, awesome cake, awesome birthday for my friend.

out of all the baskin-​robbins’ i’ve been to, this one sucks

i agree with the other review. how do you mess up ice cream? terrible service.

Dear owner or manager of this Baskin Robbins,
Please do not hire any high school girls who only want to talk story with each other instead of helping customers. Also, please make sure that you do not allow cell phones to be used on the sales floor.
Every time I used to go in, the service got worse and worse. I heard from a friend that they have a really good ice cream called Quarterback Crunch. So I went in one day to get some. I wasn’t helped for a few minutes because the two girls that were working there were talking amongst themselves and texting their friends or boyfriends.
When they finally asked what I wanted (yeah. what I wanted. not how they could help me) I asked for Quarterback Crunch and one of them replied.
«Oh, like we don’t have that. It’s seasonal.»
Like I’m supposed to know. The other girl says to me, «Uhh yeah. Hello?»
It’s no surprise to anyone when I tell them I’ll never order anything from here ever again.