vetXpress Short Pump

Dr. E IS THE BEST! Hands down this place will take care of your furry loved ones from start to finish. They truly care about your pet (s) and that’s the most important quality when I chose a vet. Keep rockin VetXpress!

The doctor here is phenomenal. My dog is a diva, and he made her (and I) feel very comfortable. He is phenomenal with animals. I will never go anywhere else just because of this doctor.

I have never felt as comfortable at a veterinarian as I did today! My cat needed a vaccine and a stubborn claw cap taken off, no big deal! We walked in and I was immediately impressed by how clean and friendly it was. We were greeted by name (me AND my cat) and asked to sit. After a few minutes, we went back to a small exam room where Ember was allowed to roam. She was weighed and the doctor came in. He checked her out, gave her the shot, and took care of her so well! The whole time, he and the assistant were petting her and talking to her like we do with our pets at home! I will definitely be back AND will recommend to all of my friends!

I called a few other places before I found VetXpress, and now will never go anywhere else. They are so friendly. I’m a first time pet owner and had all kinds of silly questions that Dr. Ereio listened to. They are quick, have affordable prices, and are so nice. I’m happy to have found them and will certainly be back! They’re amazing!

Took my brand new puppy in for an Er visit, was bit in nose. Dr. E took care of BOTH of us so incredibly!!! Rachel was fantastic too. I could not have asked for a better firs time vet experience!

All of the staff as well as Dr. E go above and beyond in their care of your pet. I brought my dog Max in at 7 in the morning as he had started vomiting and having diarrhea, He had a seizure on our way to the vet. The staff immediately started life-​saving iv’s and medicine (his labs were off the charts).Within 3 hours I had a tentative diagnosis and the whole team stayed with my little buddy till he was out of the woods. VetXpress and Dr. E did there best to keep the cost as low as possible and since this was a new pup for me (I had gotten him from a rescue less than 30 days before the incident) I was encouraged to get insurance for which I am to this day, very grateful as it has saved me more than I’ve spent in the premiums. If you consider your pet a family member then the vetxpress family is where you want to take him for care. They saved my dogs life, can’t say more than that.

Didn’t think it was possible to love a vet visit, but I did. I took three out of my four cats. I should add here that I took the three out of four who hate crates, car rides, and vet visits. I just pulled up and they immediately came to the curb to help get my little family inside. Dr. E spent an hour calming everyone down, answering my questions, and doing a thorough examination of all three cats. He patiently explained options, pricing, and gave out some advice, all while keeping it light with a relaxed, funny atmosphere. I felt the prices were very good in comparison with area vets I’ve visited in the past. I even had to have some extras thrown in for a closer look at some lumps on one cat, and the price was still fair. The whole experience was great except of course for the mournful cries of my cats taken from their afternoon nap, though Dr. E even gave them a little snack to make them welcome. I will definitely be back.

We took our humane society kitten here for her first appointment. The facilities were very clean and we were seen right away. Both the vet tech, Candace, and the vet, Dr. Ereio, were very caring and detailed in performing the examination. They discuss prices upfront and give you a chance to think over which services you would like before performing anything which was refreshing. We did not feel pressured into getting certain services. The vet was not familiar with the Free First Visit certificates given through the Henrico Humane Society, but the vet waived the first appointment fee anyway. The prices were very comparable to other clinics we looked at and we are very happy with the services we received.

Negating the fact that the service is good, the prices suck butt here. After having gone to the Colonial Heights location for care for one of my dogs, I got very good care and was eager for my next visit.
I drove 45 minutes to the Short Pump location to receive care from the same vet I had at the Colonial Heights location.
After having called the Colonial Heights location to receive a quote on what a heartworm test would cost I ended up needing to go to the Short Pump location if I wanted to use the same vet. Silly me, I thought, that cost would be the same… Come to find out they gouge you at an extra heartworm test cost — per every three animals roughly.
Very angry that it took me 3 weeks to get this time available to get this appointment & I wasted 45 minutes of the only day off that I get this week to drive to Short Pump thinking I would receive excellent service when in fact I wasted half a tank of gas and most of my day for heartworm test that I cannot afford now. Given the circumstances they should have price matched. Consider this Vet Xpress, you would have saved yourself 40 $ bucks on me today, having me pay full price, but instead lost the 150 $ you would have gotten, plus all of my future business. (money) Hope that math pans out for you somehow, It’s not making any sense to me.
My suggestion for the owners of this business: if you notice a customer is coming from your Colonial Heights locations to notify them of these significant price increase at your Short Pump location!
Now not only do my dogs need heartworm tests still, I need to find a new vet. Don’t let the shpeel about how they hold themselves to a different standard than other vets fool you, it like all other shpeels, is just that.

Very nice and clean practice! Friendly staff! It’s nice when the costs are being discussed upfront so there aren’t any surprises at the checkout. We had a great experience and will use this practice in the future.

Clean, curtious & convenient! As a new client, VetXpress immediately took us in to have my pooch’s hurt paw examined. I am the type of person to be wary of a business trying to upsell me, rather than providing what I need. That is why I left my last vet. Both the front desk staff and the vet made it clear by their actions that taking care of my injured dog was their first priority. I do not hesitate in recommending VetXpress.

I was from out of town and needed a vaccination so that my dog could be boarded. I called and was able to make an appointment the same day. It was a Saturday too, which was almost impossible for getting an appointment at other vets. Vetxpress saw us even though I had never been there before. The staff was very nice. The vet was knowledgeable and very helpful. I was in and out and very happy with the service, facility, and the staff. I hope to find a vet like this one near me.

So very nice and accommodating. Love my visit. This will be our regular stop for all veterinary needs.

Best veterinarian yet. The office is clean, the staff is very friendly, the doctor was thorough, and the prices are (unbelievably) reasonable. They even have a «vaccinations for life» program for your pet. They sent me a detailed PDF invoice complete with a picture of my pet at the end of my appointment (perfect for submission to a new apartment we are moving to). They have an on-​line resource (
) where you can access and download your animal’s health records anytime. I am definitely a fan.