AutoZone

I went into this location a couple weeks ago to try to get a part customer service was not helpful the employee walked out on me she went outsideto to go do who knows what so I just walked out of the store left and went across the street to the other auto parts store and they help me write out

If I could give it a zero star I would. 12/​12/​2015 waited in line for 15 min to pay for one item ordered a part was supposed to arrive at 7pm and never got ordered delaying a 1 ½ hour job a whole day very unsatisfied with their service they either need to train more people do to the amount of customers that actually shop here or have the rest of the crew in the back come up to the front and help get rid of the rush. If you can its worth the drive go to the one in San Jacinto off Esplanade and San Jacinto ave. They handle the rush a whole lot better and are always helpful

The service is o.k. The parts line is usually long and what makes it worse is the fact they usually dont have my car parts (ex: alternator, radiator). They always refer me to san jacinto or moreno valley. =/​I’ve never been asked if I need help — I dont usually need help but, if i did, there wouldn’t be anyone in sight to help me. The inventory and customer service in this place needs improvement.

I was surprised how bad the service was at this store. As a previous reviewer mentioned for the Valle Vista location, I had a similar experience with the female manager at this store on July 5, 2014.
She personally decided that she would not allow me to return an unused, un-​installed part even though the policy on the receipt clearly indicates this is fine. She told me «her» policy was not to accept it and that she had already done us a favor the day before in allowing us to return another part when we realized it wouldn’t work with the vehicle we have.
She was unnecessarily rude, unpleasant, and extremely unprofessional. We returned later in the day and the staff gladly returned it for and refunded the money, but I don’t think I’ll be returning or recommending this shop to ANYONE in Hemet.

I was there on a very quiet mid-​week day. Ended up standing in line with one other person for 15 minutes while being ignored by staff –not even eye contact. Witnessed one other customer with a question being blown off because the employee behind the counter he asked was busy. When my turn finally came up the guy I saw was impatient and rude.
NEVER ever going back in there. Plenty of other options. The staff seem knowledgeable, *if* you can connect with them, but customers seem invisible until the staff are good and ready to deal with you. They guy I dealt with was in desperate need of customer service classes. At least that was my personal experience.
Good luck.

Let me start by saying, I am a chick so these places uitterly confuse me. With that being said I have rarely had a bad experience here customer service wise. Could be because I am a chick or it could be just good employees.
With that being said if they don’t have what you need then they will call other stores to find it. Almost unheard of in today’s society. So that is a HUGE plus. The employees are pretty knowledgable and helpful. Whenever I buy wiper blades someone always comes out to help me install them. I LOVE turning «blonde» around car stuff :)
Watch out fo who hangs out in the parking lot though. Not sure why Auto Zone is a huge place for panhandlers. But whatever!