Apex OB/GYN

I came here as a referred patient from my primary. I arrived 15 minutes prior to my 11am appointment to fill out paper work. When noon came I still was not called then 1 came around and I asked the front desk what’s going on?! They said they were short staffed… Finally I was called back at 1:30 to wait again for about 15 min. Dr. Urso seemed to be in a rush I feel like my concerns were not addressed so it is time for a second opinion. I would not recommend this office.

This place is the worst I’ve ever interacted with. They constantly overbooked and leave patients sitting for hours and hours in their waiting room. Bottom line, these folks don’t care about you and certainly don’t respect your time. Best advise is find some other office. Any other office stay away!!!

The staff here are so rude. All I wanted to do was see doctor urso. They were so rude on phone. I just called today and they wouldn’t help me with insurance issue. All that needed to be fixed was an address. She wouldn’t call the insurance company to fix it so I could see doctor urso. Then my insurance company called even though they aren’t supposed to and they left them on hold and never called back. Doctor urso has great reviews but he staff are killing her practice. These people at the front desk and who answer the phone are so rude. Really sad I didn’t get to see doctor urso but if I am going to be treated like crap every time I call I guess it wasn’t meant to be. The worst customer service I ever had.

Front office staff kind of going down the tubes again. The few new girls I see seemed to be ok at first, but now there is just a very uncaring attitude displayed throughout the staff. Asking questions is SUCH an inconvenience to them, and everything will be done to avoid answering. I don’t feel harsh or at all out of line for my reviews. It is just truth that I am stating, and it makes me sad for all of us women that go in there, most of us being pregnant, and we don’t have people that care about us during one of the most important times in our lives. Thankfully the Doctors are fantastic and truly make up for the front office staff.

I absolutely despise this office. I have been coming here for 3 years and every single time I come, I have a bad experience. I thought maybe it was just me, and wanted to give them a second, a third, and a fourth chance, but it is just as bad every time if not worse. So in reading the other reviews it’s not just me. Probably 1 – 2 of the employees can be nice, but the rest of them have attitude problems and really do not know a whole lot. Every time I call to make an appointment, it’s a task for them. I always have to wait over 30 minutes before I’m seen, mind you I purposely schedule the 1^st appointment of the day most of the time so I don’t have to wait. But I always do. I have seen 3 different Drs the 3 years I’ve been coming here, which makes it difficult when I have to explain my history from the start with each one. They lose a lot of info, and all 3 of the Drs I’ve seen can never agree on procedures. The last person I saw was not even a dr, she was a nurse practitioner. She was VERY sweet, the only reason why I am giving this a 1 star. Other than that, horrible OBGYN, with horrible experiences every time.

This is by far the worst OB staff ive dealt with. The staffing personal is rude, incompetent, and unprofessional. First of all the MA dont even bother to greet you as you walk in. They literally take 30 min to even notice you and thats only because they need to ask you a question. In addition, They all have an attitude they get all defensive mainly because they know they screwed up. They are immature females who seem to hate their job very much .dont want to get into details but to make a long story short I havent seen my Dr. Since i was 20 weeks I am now 32 weeks thanks to their unorganized system .I wonder if the Dr. even realizes her business is dropping because of her unethical personal. I love both Dr. URSO and Aslyin they are the best OB in the area. There staff is the worst but they are great Dr. And once you get passed the rude female s youll enjoy your visit.

Unfortunately, I had to give the office the low rating due to the staff NOT the Dr. I put up with the staff because I think highly of Dr Urso. She may not be voted «Personality of the Year» but I’ll take a competent, knowledgeable and intelligent Dr any day over personality. I have found Dr Urso to possess all of the above qualities and have found her to be a very good Dr. She diagnosed me with a condition that no other Dr had been able to diagnose in five years (I had seen two Gyn/​Oncologists/​one OB/​GYN and one NP) Dr Urso diagnosed me immediately and put an end to my suffering. She has never been rude. The office is just extremely busy but she has never rushed through her visit with me and has always taken the time to thoroughly explain everything to me. NOW THE STAFF IS A DIFFERENT STORY!!! THE RUDEST, MOST INCOMPETENT I HAVE EVER DEALT WITH! The last time I was in there, they had another {Dr/​PA/​NP???} filling in for Dr Aslian and I could not believe how rude the staff was even to her! Jes W. commented on the Black lady in the back (Dr Urso’s nurse) being extremely rude and he is right. She is one of the worst. If she hates her job so much, do us all a favor and go somewhere else. The receptionist is almost as rude, nasty and hateful along with the rest of the staff. These two seem to stand out as the top #2!

My wifes recent experience:
Well im not usually one to determine whether I’ll go somewhere or not because of a review. But I will 100% say DO NOT go here. From the phone call the day prior to the appt, the receptionist kept calling me Heather Hughes. Ummmm no. That’s my primary provider. Duh. Got to the office 10 mins early as requested to fill out paperwork. Very rude front office woman, didn’t greet me when I came in, sat down and waited 10 mins for her to stop talking to someone else in the office about how she doesn’t feel good, and one of her coworkers must be lucky to have her job with her bleeding nose and all. Then finally got paperwork, filled it out in 10 mins, and sat for the remainder 50 mins until called back by a office person in a lab coat. Didn’t say her name, who she is or what she does. Which apparently isn’t much since it took her 3 times to do the blood pressure. Got to listen to more great conversation about the office girls talking about their periods and everyone being sick. Got in the room, and ended up seeing a nurse practitioner instead of the dr. She was the only competent person in the office. Where is the manager and why is she not training the team on how to be friendly and professional? Or maybe she was one of the ones chit chatting away. I’m thinking 2 things… either they are doing so well as a business that they don’t need to strive to keep their patients, or they just don’t care about their reviews, and this is just a job for them. As a health care manager myself, absolutely not acceptable either way. I’m going elsewhere.

The level of incompetence at this office is unreal. As a new patient I showed up 30 mins early knowing I would need to fill out new pt paperwork. I signed in and was rudely told to sit down. I was then asked to fill out paperwork 30 mins after my appt time was scheduled. Dr. Urso is extremely rude and basically goes through the motions. She doesn’t listen to what you have to say. I was not impressed with this office it this obgyn at all!

Just called to make an appointment and the woman who answered the phone spoke to me as though I was nothing and was very smartly. She didn’t even attempt to make moves to see if something could be done when after me telling her that I am HIGH RISK… I will not be going here at all !!!

Baby sonagram time

Started coming here due to a referral from Dr. Heather Hughes who doesn’t practice OB/​GYN anymore. The staff here are very friendly and Dr. Urso is great. She’s very personable and truly cares about her patients. There is also another doctor (Dr. Asilian) but I haven’t seen her. It’s a newer office so you can get in and be seen right away. They don’t accept credit cards so you do need to bring cash for your co-​pay. It’s located right behind the Bank of Hemet. It’s so hard to find a good, nice doctor nowadays and is comforting to have found a great one!