PetSmart

There’s is a really short girl in the grooming salon, she did a great job with my dog I absolutely love her.!! She’s a bather but she gets a lot of the dead hair out everytime. Highly recommend her.

We took our two dogs to get groomed here, one’s haircut was fine, but the other one had razor burns all over his belly and butt and a big cut on the inside of his back leg. Our dog had to wear a cone for 2 weeks after this and get medicine on his wounds. When I called to complain they said this never happened and that maybe my dog hurt himself at home. The management at this store is ridiculous to get ahold of and even though we were told we will receive a gift card for the amount we spent, we have yet to receive it a month later. The staff here has been very rude and I suggest you go elsewhere

while I disagree with the one reviewers comments about selection of dog food and toys, my review is on the fish. I have more fish die from here than any other place. I have been keeping fish for over 35 years and know what I am doing. I choose healthy looking specimans, acclimate them properly etc and most die. I stopped buying from them and go to a local aquarium shop now, in which none of my fish died from the aquarium shop. There are not many places to buy fish anymore and most of the aqaurium shops were put out of business from the big chains.
Yes petsmart has a fish guarantee but it gets old bringing fish back all the time for a couple bucks here and there but it all adds up. I even had fish dead on arrival when I got home from my 15 minute drive.
Sometimes the fish are dead by morning and gone, other fish ate them so I do not even have anything to bring back for refund. I see a lot of dead fish in their tanks so stopped buying from them. If the aquarium center goes out of business I will be stuck with getting fish from this place or the other big chain.
The rest of the store is ok, typical chain pet store with a good selection, Prices are a bit cheaper than the other chain store that starts with a P.

NEVER IN A MILLION YEARS WILL I TAKE MY ANIMAL TO BE GROOMED HERE!!!
About a year ago we were in Pet Smart shopping for a playground for our cockatiel. While waiting in the check out line, my son and I observed the grooming section which was open windows for customers to observe. WELL… there was a cute little shih tzu getting groomed when all of the sudden I saw the groomer hold the little guy and start ripping the hair out of its ears. Powder in the ears, then rrriiipppp!!! I was horrified! The dog was upset also as he turned to nip at the groomer who in return raised her hand to smack it on the muzzle. I could not believe what I was seeing. I have a big heart for the Shih Tzu breed and I was so upset (as was my 8 year old son). When we were done and ready to leave, the Shih Tzu was so shaken, I thought it would vibrate itself off the grooming table.
When we left the parking lot I immediately got on the phone and called the store manager. He put me off saying that the groomers are trained to use the hair pull method and that they use an antiseptic powder to numb the pain for the animals. I told him that it would be a cold day in Hades for me to ever take my beloved pet there to be groomed. He told me that people call all the time about this issue and that it’s totally my choice to have my animal groomed there or not. I refuse to go back to Pet Smart for anything!

I brought my dog here to be groomed after looking everywhere for a good groomer. I figured it was a chain so they couldn’t be that bad, and they have the windows that look into the grooming area so I can make sure they do a good job.
So after getting my dog’s shot records I took him in at 5:45pm for a 6pm appointment, and they took him in back and put him in a kennel. An hour later (why not just have me bring him in at 7pm?) they took him out and started grooming him. I stood in the window watching, but was careful to stay out of sight so to not to upset my dog (who was already pretty upset from being shoved in a kennel). One of the other groomers came up to the window and shut the blinds on me!
Hurt and confused, I retreated back to my car and waited two hours until my dog was finished (at 9pm). When I finally got him back he looked like they took a hacksaw to his coat. It was horribly uneven and choppy. For $ 45, it was an overall über disappointing experience.
To top it off, the store itself (which I spent part of my two hours waiting browsing in) carries mediocre dog food, has an awful selection of toys and is a tad on the dirty side. I would recommend skipping this place and just heading over to Petco if you have the option.

PetSmart is all right in my book. I usually try to avoid large pet chains but find that there are not that many dog boutiques in Harrisburg. I was pleasantly surprised to find a wide selection of dog foods and products here. My dogs are picky eaters and I was in search of a formula called Royal Canins Yorkshire Terrier brand that I had bought in a boutique in my hometown. PetSmart had it when no one else did; this is normal for the more expensive pet food products (some things you cannot skimp on).
Their products are reasonably priced and the staff is friendly. I have been to a few other pet supplies stores in the area and was either disgusted or unimpressed. PetSmart is my oasis in this pet supplies desert.