Verizon Wireless

Awful store. Sales asociate failed to mention their HOLIDAY PROMOTION (getting 64 gigs for the price of 16). When I over heard one of the sales associates mentioning it to their customer, I kindly asked the lady helping me if that was valid for my purchase. She agreed it was but said that since she already opened the box nothing could be done unless we want to pay an additional $ 50 restocking fee. Unreal. She wanted us to pay for her mistake! No way lady. Do yourself a favor and DO NOT go here. So unprofessional and I’m wondering if the staff is even trained

Verizon is the worst company out there, the only thing more aggravating then the incompetence at there stores is their online service. I can’t cut my ties with them fast enough!

Came in over the weekend to sign up for a new plan. I was greeted at the door soon as I walked in and was put on a wait list and told how many people were before me. I liked this because it made it much easier to gauge the wait time. When it was my turn, a super friendly guy named Jimmy helped me. Id been avoiding going because I was worried they would try to sell me things I didn’t need by signing up for a brand new plan. I was so wrong! Jimmy asked how much I paid for my plan with my prior carrier and made sure to find me a plan that was right where I was comfortable paying. He never once tried to sell me anything other than the phone I told him I wanted. He made sure to give me the best promotional offers they had, never ever offering me anything extra other than insurance. Overall I’m so thankful that I finally made the switch and I’ll go back to Jimmy every time I need phone help!

Had the best service from Ralph! Great guy, very helpful. Helped me get the best deal for all iphone accessories that I needed. Top notch!

Can’t even get someone to answer the phone; I guess they haven’t heard of an answering system. Isn’t this a phone store?

This place is always jam-​packed and crazy particularly on weekends which is an especially tortuous time to drop in. I can’t even believe I ever returned to this store because two years ago my brand new car at the time, was side-​swiped in the parking lot by a Brink’s truck that was trying to squeeze through a too small space in the overly crowded parking lot.
Nonetheless I did return to buy an Android phone (which I absolutely love by the way). The salewoman whose name I’ve forgotten was clearly in a rush to get me to buy the phone. She could not have spoken any faster or been in any more of a rush to make this sale. I had done my homework on the phone already so I let whatever it was she was saying go in one ear and out the other. I noticed that the phone came with no instructions and asked Speed Talker Woman if I could download them from the web. She said: «No, the Android phone doesn’t come with instructions and there are none on-​line. You have to sign up for a class and come back here to Verizon if you want to learn about the phone.» I let this go in one ear and out the other as well. When I did go on-​line I found out that Motorola would in fact send me an instruction book which I quickly received in the mail. Everything about the phone is explained very well. What galls me is being misled and lied to. I don’t like being rushed by salespeople and I don’t like waiting forever for service in a noisy, crowded and oft-​times chaotic environment. Let’s even forget about the parking lot mishap; it’s still not worth the hassle. The Android phone I’ll stick with but I am dumping this particular Verizon store.

Exasperating.
Im at a loss for words dealing with Verizon Wireless Hanover MA.
I have been waiting for a replacement cellphone to come in the mail since LAST THURSDAY and it is now FRIDAY and it finally showed up. The reason why? I called yesterday only to find out that when I went into the store last Wednesday the clerk NEVER input the replacement request into the computer. So can someone tell me what exactly he was doing behind the counter???
If you do not come out of this store crying then they havent done their jobs right.

This place is insanely aggravating. No matter what the reason you’re going in, plan on at least an hour of your time vanishing.
Originally I was going to give it 2 stars, but they did fix my phone after I dropped it in the sink… for no charge.

Really Verizon? What the hell are you jokers giving away in that store to get every teenager from Sagamore to Boston in the door to manhandle your Chocolates (doesn’t that sound dirty!)? Free ringtones of Akon songs? Considering you can buy your Verizon shit online, it’s mystifying to me why you’d have a verifiable zoo of people in the store, but whatever. Be advised that if you want to make it out of the store before you receive your AARP card, you need to put your name on the list for service. It makes no difference how long you’ve been standing there, people who are on the «list» will be served first. It would have been nice if there had been a sign advising people of this, but I guess they assume that you’ll notice the large flat screens with the lists of people around the store and figure it out. Maybe I’m slow, but I wasn’t expecting the Verizon store to be like the RMV, so wasn’t apprised of this and had a few people cut me in line because I wasn’t on the list to my great consternation (no cuts no butts no coconuts, people).
If you’re a VIP customer because you spend a fortune, they’ll transfer your contacts to your new phone for free instead of the usual $ 10.00– make sure to tell them though because they WILL most definitely try to eek that $ 10.00 out of you regardless. The lady who served us tried to charge the $ 10.00 and seemed disappointed when we reminded her of our VIP status as if we’d somehow bankrupt the company by getting around their inane policy.
The lesson to be learned from this adventure is only go to this Verizon store if you are blessed with the patience of Mother Theresa and have time to stand there and ferment in your irritation.