The Root

As soon as I walked in the store I was rudely asked to go outside to finish my one scoop of ice cream in a cup before shopping! The shop and clothes were inviting but I will spend my money where I am made to feel welcome. Rude!

Came in here after ziplining as I had forgotten to bring my dress for the dinner cruise we were going on right afterwards…
Of course I only had ten minutes to spare, was in a panic, the cashier ran around to help me find things, grabbed a few dresses and next thing you knew I had this cute little black dress on and SNAP! There went my fingernail, bent backwards! Any woman that has had this happen knows the nauseating pain especially when you go to reset the nail back into place if possible.
The cashier, Patti (sp), was SO kind, receptive and ran to get me bandaids and gave me a discount as I needed shoes too, which I couldn’t even put on myself because of how much pain I was in! She was so totally helpful and the dress is so cute…
I was pleased with the service here, prices weren’t too bad and it’s a dress I will wear again and again! Just wish I had more time to peruse the store, but according to everything I saw it would ultimately have been dangerous for my wallet! :)

As happy as I am to have this place in the northshore, I wish the customer service was as nice as their clothes. I came in to find my daughter a dress and never heard a «how are you, can I help you find anything» because the cashier was to busy chuming it up with her friend talking about their alcoholic buddy and their nightly shenanigans… I had to help myself to a dressing room, because she wasn’t available to help me, mind you, I was the only customer in the store. When it came to paying I almost had to push my way up to the register just to pay. The cashier was friendly enough, she just could have been more helpful, and I was happy with my purchase. I’ll probably go back because I like the store, but it won’t be without hesitation.

I tried on 3 things there and all three fit great! I got lots of compliments on the cute dress.

I love this little shop. They have cute dresses, tops, skirts and even underwear! And everything is organized by color which makes it easier to look at. The big plus for me is that the prices are actually reasonable compare to all the others boutiques in Hanalei where everything is super pricey. I live in the North shore and for me this is the only boutique I will recommend for clothes.

I am so glad I found this place after I woke up at the Wake Up Café! I don’t do much shopping on my North Shore trips… way more fun stuff to do, but I spent about 45 minutes — and $ 200 — in this tiny clothing store. Whoever does the buying has some seriously good taste. No embarrassing haoli clothes here… just cute stuff that’s priced anywhere from reasonable to a bit pricey. Loved the girl on duty… she was very sweet & helpful.

Super cute girl clothes.
I bought a dress there that I LOVE for only $ 30 (most of the other dresses were a little pricier than that) and the sales lady quickly gave me a discount when I asked about a teeny, tiny little stain (probably just juice that will come right out) on the front.
Lovely service, brilliant merchandise. Yay!

The Root has a lot of fashionable merchandaise for being so very small. A friend of mine and I ducked-​in to get out of the rain and were in there for a financially-​dangerous amount of time.:-)
If you find yourself in need more than a swimsuit cover while on the island, this place is fantastic for smart dresses and jewelry. Kahea, one of the employees, was very helpful and knowledgable about the product line.