Craft Warehouse

Since I no longer live anywhere near a Craft Warehouse, I’ve liked to treat myself to a bit of shopping here when I travel in this area. But my last couple of experiences here have left me less than impressed, and I’m not sure I’ll shop here again.
The time before this last trip, nearly every item in my basket rang up incorrectly. I love a good bargain, so I was purchasing items that were marked down. Each time one rang up incorrectly, the clerk would call someone to check on the price. It took longer and longer for someone to respond, and finally I took the clerk directly to the signs for the mark-​downs on the last two items. Of course the customers waiting in line were annoyed, but so was I! My transaction took ten times longer than it should have, and I received no apology for all of the trouble their mistakes caused.
This last time I made what I thought was a great purchase: their Fiskars gel pens were marked as originally being $ 29.99 but were on sale for $ 18.88. I bought them, and now that I am back home, I’ve checked around and found them for around $ 14.25, with the original price being anywhere from $ 15.07 to $ 18.25. So I guess the point is to mark the merchandise way up and then put it on sale? Their sale price was higher than the original price of the ones I found. I can see being a dollar or so higher, but the price they claim as the regular price was twice what some of them go for. Buyer beware!
As for the comments on the employees, I’d have to say it is pretty much hit or miss. Some act like they’d rather have a tooth pulled than to help wait on a customer, while some are very pleasant and helpful. To be honest, I’ve found more of the pleasant ones, but it is kind of difficult to find anyone available to help when you need someone.

I love this store! Service is awesome. Love the variety in the floral department and huge assortment of adult coloring books. The make and takes always fun to do on weekends and the wild card Wednesday are always a surprise and creative. Love this store!

This was my first time shopping at Craft Warehouse. I’ve always gone to local shows and online to get my materials, but being brand new in town I don’t know where to go yet. So, I tried a chain.
At first, I was pleased with the selection and friendly atmosphere of the store. Impressed with their selection for jewelry and metal art especially. Over in the back right corner they have a great selection! There was a nice older gal who asked if I need help, I was just browsing though. Getting ideas.
I turned and came across drawing supplies, and another employee. That’s when my experience went south. She asked me and my boyfriend if we needed help, and when we said no she left. Only to quickly push her work cart over near us and start LOUDLY marking items. Staring point blank at us.
I’m in my thirties. Wore business attire under a hoodie. Like to think I carry myself well, if not just shy. (A lot of artists are). I was honestly really offended. I browsed grabbed a few things, but left them given how crappy that woman made me feel. Won’t be able to spend my money there now.

Still love this place. It’s my favorite store in town — sometimes I write that on the sample pads I swatch on, hope it brightens someone’s day.

Entertaining store, better selection than other big craft shops except all the workers are extremely unpleasant to interact with.

I frequent this store often and I’ve always found the staff friendly and knowledgeable. Huge selection, clean and reasonably priced.

Good luck getting customer service here! I can relate to another review about typically not needing help & finding your way around. When it comes to needing help, you don’t really get any here! Even when i had a confused looked look on my face surrounded by 5 associates. I was completely ignored; nobody asked if I needed help finding anything. I even attempted to approach someone & they turned the other way! I love Craft Warehouse & their products. But when it comes down to needing help, I unfortunately had an unpleasant experience. I hope to add more stars in the future. Learn to welcome your customers & don’t ignore them

This is a combined review for the product and customer service. I’ve been here multiple times and have been satisfied with the products. The prices are to be expected for a craft store. It is clean and typically organized – overall the environment is quite inviting.
I would say the staff generally have been pleasant and typically I have not required assistance for navigating the store or acquiring the products for my chosen project.
Unfortunately I have now experienced what it is like when you don’t know what you are doing and need a little bit of guidance. Being honest I do not know or have the experience in navigating or purchasing from the fabric department. Perhaps I should have done my research because the lady at the checkout was appalled that I showed up with an «un ticketed» mass of fabric. Instead of politely explaining the process and what needed to take place before finishing the check out process she felt it was appropriate to chastise me in front of all of the customers checking out. In attempting to quietly seek clarification (I was trying to cue her to lower her voice) on what I needed to do she proceeded to repeat loudly and sternly, «No. NO.» I like to think I’m a pleasant individual that can follow instructions quite clearly but when you are made to feel like a child in front of your own child and other strangers… it feels pretty awful.
Needless to say I quietly went back got my ticket and came back to check out – thankfully not with the same gal who humiliated me. The sweet girl who checked me out attempted to be kind and I appreciate her, especially her sweet comments towards my son.
I do not know if this will be received or read by a rep at this Craft Warehouse site but perhaps some consideration needs to be made towards basic customer service training when interacting with ignorant customers that need clear and cordial guidance (I’m not suggesting bubbly or even kind… cordial is really all that is necessary).
I most likely will return for the product and cleanliness of the store itself but I will most likely avoid purchasing for products of new or unfamiliar crafts. I imagine I will try Michaels for less familiar projects.

Great location. Extremely helpful and personable staff. Went in a few months ago to start making flower crowns and bounced ideas off of one of the workers for half an hour. She kept a great conversation while still keeping busy cleaning, straightening up, etcetera. Went back the next week to show her my work. Super great place.

Awesome store, great employees, customer service exceptional, easy access, knowledgeable, staggering classes, huge inventory, clean, informative.
Go explore your creative side.
PS (they had a Easter Basket drawing today… wahoo I won)

A dangerous place this is! So much crafty goodness, so little time to do it all! I love Craft Warehouse. They have just about everything you could need for a project at reasonable prices. Even if you’re not particularly «crafty», you can find some fun things to do. Check it out!

Great all around craft store, has a little bit of everything and usually has what I want. Lots of sections to browse for if you’re in the market for new things to try! Always has great deals and sales. I rarely need to ask for help locating items because the sections are so well laid out.

I know I’m a guy and clueless in the store, but the employees couldn’t have ignored me anymore than thet did. Apparently, Craft Warehouse is an incredible company hiring only deaf employees. Asked several, 4, employees for help, they all ignored me. Fuck it…

This store has everything and then some. I can spend hours wandering through the aisles finding treasures.

Alex was amazing helping my sister with an item

New location just opened in Gresham. Although I’m not a «crafty» person this place makes me want to start scrapbooking, knitting, jewelry making and overall redecorating… Great selection here. Art supplies, fabric and sewing, frames, party planning, Christmas and holiday swag aplenty, and a large bead/​jewelry making area. The store is large and they’ve fully utilized it. I will be back to pick up some xmas decorations as well as painting supplies.
(Since they just opened you will want to check out the coupons they have available right now.)

I have been going in here for 17 years. I can’t believe it has been that long. I don’t go in there like I used to just because I don’t do as much crafty stuff now days. They run some great deals on their summer sidewalk sale, which seems to run for at least a week.
I found some good deals on frames not too long ago and by the time I left the store, I had to go get a cart. I only went for one thing, some clay, and walked out with a large cart full of sale items I, apparently could not live without.
They have a diverse selection of items and the staff is really helpful when you need it.

I am NOT a crafty person at all, clueless about any of that stuff. I did have some sort of plan though walking in but had no idea what the items were I wanted so I just drifted around. I browsed about looking at different doodads and thinking, hmm. that could work, oh that might work too. I spent an hour at least going in circles like that. I finally decided to ask someone. She was wonderful. She tried to figure out what I needed and was very helpful and inquisitive. I ended up finding it too, thanks to her!
Once I hit the cashier with all my goodies, she was also very kind. They had a coupon off and she told me she used it on the most expensive item I had in my basket. I did not even know there was a coupon. I thanked her for looking out for me.

I call this place «Crap Warehouse,» but it is a term said lovingly. Because I love this place!
Craft Warehouse is a local chain, and I love coming here for all of my papercrafting needs. They also have fabric, décor, frames, beads, and just about anything you would need to craft.
It’s too bad this one is out in Gresham, or I would come here more than the Joann’s right down the street from my house.

I love Gresham’s Craft Warehouse! A great place to pop in and grab whatever you need in the way of craft items or just a cool place to wander around and see what’s new. The staff knows the merchandise and you’ll always find someone in each department that can help you with specific questions.
The framing department is awesome. Their work is wonderful and if you are a bit unsure about what you want, they are willing to help you with some great ideas to make sure that your framing project ends up being something really special.
Whether you’re looking for craft items, decorator pieces, frames, toys and games or art supplies — they have it all.