Poinsett Bride

I’m not sure I’ve ever been treated this way in any sort of retail establishment, let alone a bridal salon.
Like other reviewers, I was standing there with my mom and nana for a long time before we were acknowledged. Then the consultant spent a good 10 minutes cleaning out a room for us, as we just stood there awkwardly watching another girl trying on dresses by the mirrors right in front of the door.
When we were finally seated, it turned out we were sharing the space/​podium/​mirror with another girl, which was pretty awkward when we were both out at the same time, which actually happened every time I put on a new dress.
Regarding the selection, the consultant tried to make recommendations but kept suggesting things that I said I didn’t want. To her credit, I’m intensely picky, but if I say I don’t like the type of beading on one dress, don’t pull another dress with the exact same beading next.
I can deal with the consultant not being necessarily friendly or that she didn’t seem to get what I was going for, that didn’t bother me as much; at least she wasn’t inexcusably offensive, like the seamstress.
When the seamstress was finished with another fitting, she decided to interject herself into my appointment. Here’s when everything went downhill. I brought my mom and nana to the back to look at dresses, and she shot down every dress they picked, snapping, «She doesn’t like that, that’s not what she wants.» Aside from the fact that she had no idea what I wanted, I feel like I should be the one to make the decision of what I like. My 80-​year-​old nana said that she was trying to look at the dresses and the seamstress was constantly in front of her, pushing dresses back rather than leaving them forward so my nana could see them. Nana eventually just left the room because of the seamstress’ rudeness.
I had shown the consultant a picture of a dress I liked that they did not carry, and she asked me to show the seamstress to give an idea of what I liked. The seamstress immediately became argumentative and said that I wouldn’t find anything like that in a low enough price point and there was nothing they could do to make anything similar because it would be too expensive for me. Meanwhile, I never gave a budget, so not sure why she thought I was only looking in a lower price point. The dress I had on at the time was almost the same price as the dress in my picture anyway. I tried to explain that I’m not trying to recreate the dress in my picture, just trying to give a sense of the vibe I’m going for, but she continued to angrily argue with me in a raised voice for quite a long time until I became visibly upset.
At this point I just wanted to go home, but I tried on one more dress, which I actually ended up liking. After I changed back into my clothes, the consultant asked me to fill out a form for their records, and we all thought we heard her say she was going to write down the details of the dress I liked. After I filled out the form, she just left for a long time (I’m guessing this is the point she wanted us to leave), and when we saw her walk by we asked for the details on the dress. Get this — she said they couldn’t give the details on the dress and that those details were for their records only. Really?! So you’re not going to tell me what I just tried on? This is confidential information? Ridiculous. I’ve never heard of such a thing.
I live out of state and this was the only bridal appointment I’m able to go to with my mom, and I haven’t even seen my nana in several years — so thank you, Poinsett Bride, for ruining this experience for three generations of my family. We were all shocked and appalled that we were treated like such an inconvenience and that the staff, the people who are supposed to help you and make you feel special, were so unfriendly and abrasive. The whole experience was upsetting.
I would rather get married in a burlap sack than buy my dress here.

I had high hopes for this store but was entirely disappointed.
The store has a very pompous energy and the customer service is terrible. The staff is curt, cold and unapologetic.
I arrived on time to my appointment and stood around awkwardly for ten minutes not knowing what was going on. Two staff members attending to other brides saw me standing there and ignored my presence entirely. I had to walk to the back of the store before I found someone to find whoever was supposed to be helping me.
When the bridal consultant FINALLY graced me with her presence, she didn’t apologize, had a holier-​than-​thou attitude, was extremely indifferent towards my vision and rushed me through my appointment.
The whole experience was awkward and uncomfortable for everyone involved.

I was surprised to see the negative reviews from other customers as I have had a very positive experience with this store.
Vicky was a big help in pulling dresses I wouldn’t have thought to try on. Rather than using the big, ugly, clips you see at other bridal stores, she carefully pinned me into each dress so I could really see how they looked on me. She was patient and honest, and ultimately, I found a beautiful dress that fit my budget.
I ordered my bridesmaids’ dresses through Poinsett Bride, as well. With the exception of some confusion as to how to size a pregnant bridesmaid, that experience also went smoothly.
When I returned for my first fitting, the staff shared my excitement as I tried on my dress for the first time, and helped me accessorize with beautiful (and surprisingly affordable!) jewelry and a veil. They were busy, but never rushed me.
My review does, however, come with the following caveat: I am probably not the typical Greenville bride. I was born and raised in the midwest, am in my early 30s, and have horrified nearly everyone involved in my wedding-​planning process by refusing to take a «bridal portrait.» I appreciate bluntness and do not like it when salespeople fawn over me in a disingenuous way.
I have found the staff to be genuine, helpful, and friendly, but they will not gush where gushing isn’t due.

I could not have been more disappointed with this business or the service we received. We had an engagement party for our son. The bride, mother of the bride and 2 brides maids all came to town from New City and Florida for Thanksgiving weekend. So I made appointment ahead hoping to show them the best of what Grenville had to offer for bridal gowns. With an appointment and no one else in the shop we waited 10 minutes for anyone to even come ask us if we need help. Then she never ask what we were looking for just pointed us in the direction of the back room with no direction as to want they have. After trying on a few dress the service didn’t improve and we left very disappointed. I was embarrassed since I made the appointment.