Crowne Plaza Greenville-I-385-Roper Mtn Rd

Very clean and a great location! The staff is friendly and helpful from the time you enter the front door. The food they serve in the restaurant area is good and they also have a bar if you would like to partake in a drink or two. With many restaurants close, you can catch a ride in the hotel shuttle if you would like or some are even within walking distance. I am definitely a fan of this location and IHG brand. I will be back next time I am in the area.

Very disappointed in my stay here. The staff at the hotel were rude on the phone and they forgot the crib for my daughter. Also there is no continental breakfast. The coffee is terrible and they were going to charge my mother $ 1.00 for one tea bag! Stay somewhere else if you can.

Really incredible service and the best steak I’ve had in my life ! Ask for David Barkman … Great server. On top of his game. He went over and beyond to give us excellent service.

What a renovation! I don’t remember if I ever saw this place before their massive overhaul last year, but it is a brand new hotel. Beautiful, high-​end finishes, good conference room space, and free parking in abundance. Good location (near Haywood Mall, Woodruff Road, and 385), good amenities, and good staff.

Located about 5 miles from Downtown Greenville off of 385, the Crowne Plaza is luxury on the affordable side. Comfortable beds, spacious rooms, a nice lobby, pool and Ruth’s Chris Steak House attached to the hotel too. Not to mention that Ruth’s Chris caters the breakfast buffet. Well worth checking that out!

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!!
My company booked me to stay at this hotel and I assure you that I will never stay here again even if it isn’t on my dime. When I arrived at the airport I found the shuttle and hustled over to the driver who told me he could not take me to the hotel because he had a priority pick up. Then about 4 people arrived at the 15 passenger van who worked for the airlines. He took them to the hotel and made me and 4 others wait 30 minutes for him to drop them before he returned to pick us up. I was pissed and didn’t understand what the problem was.
The Hotel initially appeared like it was pretty nice inside but the chairs were dirty and look like they need to be replaced. The washer machines cost two dollars a load to wash and were only a half load washers. The dryers were also two dollars a load. One washer was broken the entire time and was not replaced or repaired. The staff acted like they didn’t care when I inquired about the washer being broken. The front desk clerks were the worst I have ever had to deal with. They are rude and disrespectful to the customers who stay there. As a guest there I was dependent on using the shuttle to get to various places but when Karen was working she never made it available for us. If you call and request the van Karen refused to give you any notion about how long it would take to get a ride when they had walkie talkie phones to check with the drivers. The Van drivers took no pride in their vans as they had broken windshields and the dash boards looked like a Christmas tree as there was several caution lights illuminated the entire time I was there.
There was one lady during the day that would take great care of us and helped us no matter how busy she was. Yes we tipped her well for her hard work. The other two black male drivers in the evening would only cater to the black folks that were there and drove them where ever they wanted.
One night a patron I was with mentioned to the driver that he had to walk again because the shuttle van would not pick us up and his reply was well you should call a cab then. That was crappy considering they offer a shuttle service and its never available.
There was this nasty white girl bartender at the bar that is ran by Ruth’s Chris staff has the worst service ever. She was told by several people that she was a crappy bartender. She asked a guy at the bar if she was a (Bitch) and the guy said I’m not at liberty to answer that. One guy asked her if she could open his beer since he had no bottle opener and she replied with WHATS IN IT FOR ME and didn’t open the bottles for him.
House keeping was nice and worked hard
I’m so angry and disgusted with these people here. This is what I would expect from a low budget hotel but not this place. PLEASE take my word don’t stay here if you can help it they are horrible!!!

I have always been well pleased here. Friendly attentive staff that makes an effort to remember return guests. Meets Crowne Plaza standards (good). Ruths Chris onsite for dinner. Lobby restaurant share management and kitchen with Ruth’s Chris — EXCELLENT steak burger and fries.

My husband and I stayed here over the weekend for a tennis tournament. We had a decent rate through the tournament that included the breakfast buffet each morning.
The room was fine– clean, but nothing to write home about. I found it to be a bit on the small side. I see one reviewer noted a flat screen TV in their room. We did not have one of those! The bathroom was certainly small. They did not provide hand soap, so we had to use the bar from the shower. I do not recall what brand it was, but it did not wash off very well. The shower curtain was not large enough and resulted in significant amounts of water on the floor after each of us had showered.
I was unsure of my departure date, and on Sunday had a day rate before knowing I would need to stay that night as well. Because of this my room was not cleaned. I’m pretty neat, so it was not a huge deal. I am certain if I had wanted maid service they would have been happy to send someone up.
We were on the 4^th floor, overlooking the parking lot and the interstate. That in mind, there was some noise from the road.
I found all of the staff to be very helpful and friendly. I will say that the location of this hotel is very good. You do have easy access to downtown, both major interstates, and the shopping at Haywood and Woodruff Roads.

OK, i’m a bit disappointed. I choose this place over another based on the reviews of other Unilocaler’s. Not to knock but come on S.C. Unilocaler’s get on the ball. This place was OK, booked on-​line which made it easy and flawless. They put me on the 6^th. floor which is card key access only, which made me feel like an exclusive member or something but other than that there wasn’t anything special about the place. It wasn’t the best or the worse but something about it wasn’t right. Also the location is not the best. I’d come here again if I had to but if I have a choice I’d look for something else.

Four stars luxury hotel on the cheap. We paid $ 69 a night for a double bed room (same price for king) during Labor Day! The hotel has been recently renovated, features modern furniture, TV, beds, is super clean and staff is very courteous (and they all speak English).
What I liked
— Large and well equipped indoor pool
— Bar lounge
— Comfy beds (each with 4 pillows, 2 soft and 2 hardy)
— Big flat screen TV, free high speed WiFi
— 5 – 8 minutes drive to downtown. Immediate access to I-​385 and I-​85
— Several restaurants to choose from on the same street as the hotel
— Print station of driving directions to nearby attractions. My 5 years old loved it, every morning she’ll set up the itinerary for us!
What needs improvement
–More affordable in-​hotel breakfast /​dinner. They offered $ 9 per person full hot breakfast buffet. We skipped it and went to Panera Bread instead. For dinner the hotel has Ruth’s Steakhouse. That says all.
Bottom line if you have a car, Crowne Plaza is a great lodging option for your family anytime of the year.

This is a very nice hotel. It’s not ideal for an extended stay (I’m here for 17 days).but they were able to give me a mini-​fridge and microwave for no extra charge. The staff, and I mean ALL of them, are really nice and helpful. The beds are SUPER comfy and the wireless internet is free!
My only problem with the hotel is how expensive the food is. Since I don’t have a kitchen or a freezer… I don’t have much choice but to eat here sometimes… and even if I keep it light with just a fruit plate… I’m still paying $ 9.95 for it… and that’s w/​out tax! I was given 17 vouchers for free breakfast up to $ 8.95…but the cheapest breakfast there is, the buffet, is $ 8.95…so I still have to pay over $ 2 tax (or something stupid like that) and tip the server for bringing me a drink. I think that sucks… free voucher should mean it’s FREE!
If you are in the Greenville, SC area (and I hope you’re not.), then this hotel is definitely a nice place if you aren’t staying too long.
****EDIT****Not all staff is friendly. I found after about a week that the staff is mostly spanish… and they don’t speak english at all. This is complimented by the fact that the non-​english speaking spanish people are the waitstaff at night/​in the morning/​during the day. Awesome.
Don’t get me wrong… I don’t have a problem with spanish people… I just have a problem with people who get paid in the service industry to help out however, can’t help b/​c they don’t speak my language and have no idea what I’m saying to them.