Fairfield Inn & Suites

When you travel for work you get used to many things. The place is not bad, clean friendly staff and they helped me out. They have continental breakfast in the morning nothing fancy but fills the void. The room I had was average the bathroom was different. It was huge and had a huge window in it. The window was positioned right next to the toilet and across from the shower. I could sit on the pot set my coffee on the window ledge and look out the window as people walked by, drove by and peeked in if they so desired. This was a first, the window did have blinds. I was still having thoughts of mooning but that passed. Ok place I will try somewhere else next time.

Place was ok… Nothing to say a «must stay the next time around». Expected more

Its a good alternative to the Gaylord Texan. I was attending a conference at the Gaylord but it was either sold out or too expensive. This is nearby, also close to the airport. The hotel itself is nothing special, but the staff were very helpful to me; I left a pair of shoes in the room and they called me and offered to ship them to me. I was happy to get my shoes back!

My flight was cancelled which already wasn’t fun but my stay here at Fairfield Inn was great. They were very helpful and accommodating.

The staff was very friendly. The elevator was a little shaky and the lights in our room flickered but overall our stay was very pleasant.

I think management has changed since the poor review on 9÷6÷2010. I love this hotel. The nicest people work here. I called the hotel a few times before my arrival just to check on things (ex. If you book online it looks like you’ll get charged for your full stay even if you check out early, but they don’t really do that) and each time I called, the person who answered was pleasant and helpful. I checked on their shuttle to see if it could take me to work and that was no problem at all, just need to book it in advance (anywhere in a 5 mile radius). In total, I dealt with five different front desk staff during my stay and each of them was friendly and helpful. I booked five nights, but had to fly back after four nights. The nice shuttle driver took me to work some days and to the airport. Breakfast is yogurt, cereals, instant oatmeal, bagels, waffles and a breakfast sandwich. Nothing fancy, but it’s all I need in the morning. My room was clean (believe me, I checked). I came home one night during a thunder storm and didn’t want to go out for dinner so I was thankful for the selection of foods for sale in the lobby. There are frozen dinners ($ 5), frozen mini pizzas ($ 2), chips, nuts, Hagen Daaz ice cream, all at very good prices. No one is trying to gouge you here and that was very much appreciated. Everything worked in my room including the wi-​fi. I could hear the highway noise, but I just turned the fan on low and the steady hum of it blocked out everything else. The fruit and fresh baked cookies in the lobby mid-​morning was a nice touch. If you have any questions about this hotel, just call them and they’ll tell you anything you want to know. The only negative that I encountered was that the face cloths and towels are a bit rough. (I can live with that.) Also, if you put the hotel’s address in a GPS, it doesn’t take you anywhere near this hotel. Instead, enter 1805 Enchanted Way and continue driving for one block further on the service road.

My girlfriend and I have never written a Unilocal review before, but we were so happy with our experience at the Fairfield Inn in Grapevine that we just had to write this.
Disclaimer: We stayed there because we were coming home from vacation and our connecting flight in Dallas was cancelled due to a storm, so we had pretty low expectations for a hotel that the airport basically «chose» for us (by giving us a discount voucher). Our enthusiasm for the place may have a lot to do with that… or it may not. I honestly think it was a great place regardless, for the following reasons:
1. The staff in the lobby were just two high-​school-​aged boys, I think, but man were they professional, polite, and incredibly helpful. In particular, when I told them I needed to mail myself a bottle of rum (long story) they immediately found a perfectly-​sized FedEx box, had me fill out the mailing form, and apparently sent it by overnight shipping because it arrived the next day at my house in Minnesota. They were also quite helpful with recommendations for take-​out.
2. Everything in our hotel room was clean and nice. Maybe I’m easy to please, but I’m just saying, there were no stains or anything. The sheets were quite soft, the shower had great pressure, and the white noise from the fan was perfect for my fussy girlfriend.
3. Breakfast was fine; nothing fancy but certainly enough. They had one of those great waffle maker things, though we did not partake.
4. Free wireless!
5. Coffee, tea and cookies were available ²⁴⁄₇ in the lobby.
All I’m saying is, this is the greatest hotel I’ve ever had the pleasure of staying in. Just kidding, but it’s really quite lovely.

I stayed at the Fairfield Inn and Suites Marriott in Grapevine Texas on Thursday September 2, 2010 and Friday September 3, 2010. Booked this hotel because I was getting married and they ran a half price deal with the wedding venue. I checked my bank balance when I got up to the room and they had already put a charge of $ 190 on my account which they said was a deposit for incidentals. Then I checked my other account, and there was $ 173 missing from the same hotel. This was the card that I held the rooms under, not the one I authorized payment from. When I went to talk to them about this, Kendall (Assistant Manager) told me there was nothing she could do to give me the $ 173. She is telling me this in the rudest possible way talking down to me as if it was my fault. I was getting married THE NEXT NIGHT and needed the money for last minute wedding stuff. Finally Megan came out to help and she was so nice and called my bank and explained the situation and the money should be refunded.
When I went to check out of the hotel Kendall was up there again and she said my card was declined and she could not check me out of the hotel. I explained to her that was because they took the $ 190 out and that was the money that I was going to use for the room, which was only supposed to be $ 65 per night for 2 nights. She was extremely rude to me and my guests, telling us there was nothing she could do and that I had to give her cash for the room. Well, I was not giving this person a dime considering that according to my bank accounts they had already charged me a total of $ 360 for 2 nights in a $ 65 per night room. We agreed that once the banks opened again on Tuesday I would come back to pay for the room. She agreed to not try my card again until then.
On Sunday September 5, I got a call from my banks fraud department saying that she had tried to run my card 6 more times after it was declined and that they were putting a stop to the card and filing fraud charges against her. This is during my honeymoon. I have spent 2 days of my honeymoon going back and forth between the banks and the hotel trying to get this worked out. When we asked her why she ran the card even though she said she would wait until Tuesday she said «well I had to». That was her only response. She never once apologized to me or my wife or tried to tell us that she would help us at all, just that she wanted her money. I am so disappointed that we were treated so badly by this one person, it completely ruined what would have been an otherwise fabulous stay and made me stress out right before my wedding.
The rest of the staff was very accommodating to us and all of our guests that stayed at the hotel with us, especially Megan, AJ and Lisa. No matter how great they were, I will never consider staying at this hotel again, and probably will not stay at a Marriott. The fact that they put someone like Kendall as an Assistant Manager is appalling and speaks volumes for the way the hotel chain is run.

I had a very pleasant experience at this hotel — I stayed for a week, and the room was cleaned very well each day, I’ve stayed in other hotels in this price range where the housekeeping slacked off after the first 2 days. There’s free wifi, free uncovered parking with plenty of spaces, a small outdoor pool, a small exercise room, and the free continental breakfast is decent. The room also comes with a microwave and small fridge, which is really nice since you can keep food in the room. There was construction going on about a block away, which would wake me up each morning around 8 am, but as I needed to get up anyway at that time, it didn’t matter much to me. It’s about a 5 minute drive to Off Saks 5^th Avenue/​Neiman Marcus Last Call, and about 15 minutes from Nordstrom Rack.