NextCare Urgent Care

We have visited this clinic several times and have always received exceptional care. Dorian, Fabiola, and Jacki are very professional and caring. We have always received care that has fixed our health problems. At one visit Dorian was so concerned that he recommended immediate care at the ER, which proved to be warranted. He didn’t brush it off and try to treat it himself. That to me shows he truly wants to provide exceptional care. Kudos!

From the moment I walked in the door down to the moment I left, the staff was pleasant and went above and beyond. I would recommend this office for any of your office visits.

I’ve had two TB test done here in the last year and a sick visit. These guys are great. Better than a doctor visit or ER.

Quick and speedy! Nataly was very attentive and informative at the front counter and Mariana was excellent! Super friendly and knowledgeable. Dr. Armstrong was very nice and was very prompt and polite! Thanks for the awesome service!

From using this clinic, I am now having to go and obtain another driver license. DO NOT give them your ID UNLESS YOU STAND THERE AND GET IT RIGHT BACK. I repeat, DO NOT GIVE THEM YOUR ID UNLESS YOU STAND THERE AND GET IT RIGHT BACK. I had to go here for a workmans comp injury, or else I would not be in this situation. Care was OK, but I would have rather seen my own physician and would not be facing the task of going to DVM, taking all my artifacts to obtain a new one, waiting in line, waiting for new ID, reporting the loss to police, etc. When I called they had several, but not mine. DON’T YOU THINK they would have a system that would prevent this from happening? Once more, they tried to say they gave it back in the envelope. Apparently, at the end, an envelope with your papers go into it, but I left with 2 sheets of paper I immediately filed so my work would have them. No such envelope. Who knows who has my ID? Just BEWARE THAT THE OFFICE STAFF IS NOT TOO CONCERNED WITH HANDLING SUCH IMPORTANT LEGAL DOCUMENTS. I would avoid this place.

I had a perianal abscess that was treated this morning by Dr. Armstrong. The wait time was about an hour but they had a couch in the waiting room that was the only place I’d been able to lay down in order to not press on the abscess and cause myself a lot of pain.
Today I had no idea that I would be going through the most painful operation of my life, despite the doctor giving me a double dose of local anesthetic. I asked him how much the pain would be on a scale of 1 to 10 and he told me honestly that it would be 10. I appreciated this because I had the chance to think of the worst pain I’d ever experienced before then to try and prepare. It’s much better to me to have a doctor that is up front and honest about these things rather than lying and saying it’l only hurt a bit and then surprising me with blinding pain. The operation was performed rather quickly, relieved me of almost all the pain I had before the abscess and I doubt I could’ve asked for a better doctor to perform the operation and get it over with.
After the operation ended, I had an adverse reaction either from adrenaline from the event, bacteria from the abscess getting into my bloodstream, which caused me to shake fairly violently for almost half an hour, as if I had been dunked in ice water. My face was white and my fingernails purple and rather than dismissing it as just me being cold and letting me lay there with a blanket, the nurses and doctor actively monitored me to make sure I was alright before they would let me leave.
The nurses were especially kind and I did not feel embarrassed at all with them, despite being brought to tears in front of them.
Again, my visit was both insanely painful but also a relief and I’m glad I chose this NextCare location over going to the ER or a regular physician.

I’ve been to Nextcare twice when my high money physician was too busy too see his regular patient. They have a new CLOCKWISE system so you don’t have to wait. The staff was courteous and efficient. Dr. O’Brien was knowledgeable and caring. I wish this could be my primary care clinic! I’ll always return!

Ok so I had to go back to Nextcare today after my visit 4 days ago. I could barely get out of bed my back was so bad. After trying to check in online for the first time I got a call back pretty quick saying that they were only taking walk-​in at this time. When I got there they told me that it wasn’t true and that I could have checked in online and waited at home. One star down. Waited about 30 minutes before I was taken back, not bad. It took a good while to be seen once I was in the patient room. Got there at 8:30, left 2 hours later to go get my meds so I could go home and start feeling better. The prescription the dr sent in apparently isn’t available anywhere in my town so both I and the pharmacist have been trying to get ahold of the dr to switch it to generic but here it is another 2 hours later waiting at the pharmacy in pain and no one has called back to ok my medicine. Another star down. I am in so much pain I want to cry.

The staff at Next Care urgent Care we’re all very friendly and helpful. I arrived at the facility at 8:30 am. I was told there would be a 15 min wait to be seen. My reason for going was a cyst (self-​diagnosed). I was told it would be $ 145 to be seen. I don’t have insurance (because screw obamacare, right?). I left the facility at 9:45 with the cyst cut out and ended up only owing $ 129! I would recommend this to anyone looking to get inexpensive, quality healthcare!

This is by FAR the worst place I’ve ever been to. The lady at the front desk is rude and clearly does not have the skill-​set for her position. While waiting for over an hour to be seen, I became frustrated at the extensive wait period. Over and hour wait period, and in that time she still had not entered me into the system. Other people went before me who arrived at the location after me, when I asked her why that was, she said they had checked in prior to arrival. I asked 2 different patients if they had done so and both said NO.
It’s been an hour and 25 minutes, I’m still sitting in the lobby and my paperwork is still sitting on the counter.
Dear Nextcare, do a better job in screening potential applicants. This one is an EPIC Fail.
Unless you’re dead or dying, I recommend finding an actual Doctor.

Took my grandson to Next Care. Had an awesome experience. The PA was terrific and took a lot of time taking care of him. Thanks NextCare.

I have used this facility twice in the past. The first experience was good.
Today I used Wahoo thinking I would avoid a long wait. With Wahoo (Wait at Home Or Other), you make an online appointment and the local facility calls you when your exam room is ready.
After completing Wahoo I was called right back by NextCare and was told the local receptionist on Austin Ave would call me in a few minutes. 15 minutes later at 4:10pm I received a call and was told to arrive at 4:30pm. I was thrilled with the short wait at home and looking forward to my waiting exam room as promised by Wahoo online and via follow up confirming email.
I arrived at 4:25pm checked in again at desk and completed a few papers and was surprised when told at 4:30pm I had to wait along with 3 others (looking pretty sick) in waiting room. I figured it would just be a few minutes. I was never told how long it would be.
I waited for 30 minutes and at 5:00pm, after no one was called and 1 person left, I went up to the desk and asked for my ID and credit card back.
The receptionist did her best to contact someone inside to see how much longer but to no avail.
Wahoo didn’t work for me, just made me upset that they didn’t just call me when they had an open exam room as promised. I would have been fine coming at 5:30pm or whenever just hate waiting, after I was told I wouldn’t have to.
Of course I did still expect a short wait if I had gone to open exam room, but I never did get that far.

I come here when I can’t get into my regular clinic.
The front desk is friendly, but the medical staff always seems ambivalent.
Waits are always extremely slow.

Came back to town after a long trip with pain in my jaw and a bad ear infection. Couldn’t wait to Monday to see my doctor, so went to NextCare, where my daughter and her family had gone a few months ago because of a strep throat issue.
Got there about 10 minutes to closing time. Waited about 15 minutes, but the receptionist was very gracious as I filled out paperwork. Dorian (physician’s assistant) examined me and removed a foreign object from my ear. Then he put me on antibiotics for 10 days. It’s been five days and all the pain is gone, and the ear no longer is draining.
I work in the medical industry, and I thought the NextCare staff did a fine job. They were courteous, professional, and Dorian handled my problem perfectly well. I did hear a physician in the hallway, but didn’t need him (except to sign the prescription forms). I’ll certainly go back if I need to, and will recommend my family use NextCare if minor urgent care is needed.

We are new here also. I went in with what turned out to be allergies and an eye infection. The PA was competent, nurse was kind, receptionist was courteous and efficient. My meds were ready at the pharmacy. I was in-​and-​out in 40 minutes. Good for what I needed.

I recently moved to Georgetown from California with my family and needed to see a Doctor for a bad Fibromaygia flare-​up. We had not as of yet established health care. I was in so much pain and was so afraid seeing a doctor at an Urgent Care would not understand. I was so wrong. I phoned to make an appointment as suggested from the information on the Internet and was seen within 1 ½hrs. I got to fill out all the paperwork at home and wait at home until they called me.
When I got there the receptionist was the nicest lady that helped me out and I signed our family up for their family value care plan until we get insurance. When I met the nurse she was very warm and friendly. By the time my appointment was finished I was so grate full I had her as a nurse, because she cared so much and really helped me feel better as well as get some information I needed.
Dr.DelaTorre (spelling?) was such a down to earth and ready to listen kind of Doctor. She gave me the names of a couple of pain management Doctors and she helped me with my Fibromaygia pain that day.
The Doctor and all the supporting staff deserve recognition for their kindness and professionalism. The clinic itself is clean and very comfortable.

I went here a couple of times in college before I found a doctor. My recommendation: unless it’s the weekend, go find yourself a real doctor.
The good: they always billed my insurance correctly at least.
The bad: staff is unreliable and not well trained, long waits.