Georgetown Sleep Center

I was referred to GSC while I was in the military. At no time have I ever had a bad experience and they always have taken care of me. Three years later they are still taking very good care of me by providing me with my supplies and making sure I am not over paying or purchasing supplies I don’t need.

I am writing this review, due to how «RUDELY» the treatment I received over the phone by Lisa: Office Manager on September 11, 2015.
On August 12, 2015, I spent the night being observe for Sleep Apnea. The facilities was OUTSTANDING, I felt like I was in a hotel room. The person that performed the study was very nice.
Dr. Darnall is an outstanding doctor, very patient and informative I really liked him; this review is not about him.
THIS POOR REVIEW IS ON DR. DARNALL’S STAFF.
On August 17, 2015, I made an appointment with Dr. Darnall to go over my test. At that time, he informed me of different things that I needed to do and that his staff would help me with it.
When I went to the Staff to check out, they gave me many papers and informed me that I needed to see two different doctors. In addition, needed Oxygen and that I would be getting a call from the supplier for an appointment to come to my home. They did not ask me if I knew of any of the kind of doctors that Dr. Darnall wanted me to see.
The Staff before the study and during study had treated me very well but after the Study «GOOD TREATMENT OVER,» they did not care what happen to me.
On August 19, 2015, I came down with the Shingles, which are painful. I forgot about needing Oxygen.
September 11, 2015 I called the Sleep Center and asked why I have not gotten a call for an appointment for the oxygen. They did not know what I was talking about and they were looking at my file. This really made me angry did not know, after telling me someone would be calling me.
I asked for a Supervisor to get the reason why this happen. Dr. Darnall stated to me that I needed Oxygen to sleep and his staff would be helping me. First, I spoke to Abbie, because Lisa the Office Manager was not in. I ask Abbie to check and see what happen and please call back. Abbie replied, she would call right back.
Bottom line:
After 45 minutes of waiting and not receiving a return call, I called the office and Lisa, Office Manager answered the phone. I asked, are you aware of the problem with the oxygen? Right away, she inform me that Aerocare was the one to call me not them. (she quickly knew me) I was so upset by the way I was being treated by Lisa, I told Lisa I didn’t think that Dr. Darnall would appreciate what was happening and that I would like for Dr. Darnall to call me or his Assistant. Lisa informed me that Dr. Darnall does not take calls or call back and he would never call me!
Guess what? Lisa, Office Manager hung up the phone on me after stating they had nothing to do with my oxygen.
I called Aerocare, they informed me that the Sleep Center just FAX over my order for Oxygen. When never they get an order from a doctor, they do call and make appointments with the patients, but they never received the order until today, which is September 11, 2015.

What a joke this place is. I paid 50 for the initial visit. 50 for the sleep study. Had to wait 2 ½ months for my results. They continued to bill me even though I had already paid my copays. When I went for my results, they charged me another copay just to tell me that I have nothing wrong. I sleep too much, not sleep apnea. Who knew 5 – 6 hours a night was too much. NEVER recommending this place.

Follow up:
The Georgetown Sleep Center never ceases to amaze me. The staff is always very professional, the doctors truly care. I recommend them to anyone having sleep concerns.

March 3,2014– My Dr. recommended these folks because my sleep has been abnormal –Dr. Curlee was not available so I gotDr Darnall– he spent maybe 15 minutes with me. I called in advance to see how much everything would be– I paid about $ 1300 cash– I was told that was it. Then comes the day of the sleep study– I was to be there at 7pm– starting at about 1pm I got a call– she wanted my credit card number saying I owed another $ 550 .they would be keeping me into the next day. I HAD been told that MIGHT be possible but only some people would stay and that would be determined the next morning AFTER the study that night– they called 2 – 3 more times wanting the money– I was so upset _​I would have canceled but I had already paid them, so I went– I get there they apologize profusely– I am exhausted so my sleep looks nothing like it normally does– THEN THE NEXT MORNING THEY HAVE THE NERVE TO SAY «So do yuou think you want to stay-​we are taking orders for breakfast and lunch and need to know– this is the same girl who apologized-​REALLY ??? I left and still have sleep problems and am out over $ 1000– keep your money –run away from these people– I walked in thinking they were Christian as they have the religious saying etc everywhere-​the girls seemed happy — I thought it would be a good experience– I trusted my Dr because I am desperate for sleep– there are other ways to do this– they only wanted their money I haven’t heard a thing from them. Pitiful –folks are already desperate and these folks are preying on them– SHAME ON YOU

I was extremely disappointed with my overall experience with Georgetown Sleep Center, specifically with Dr. Darnall. After dealing with excessive daytime sleepiness from age 16 to age 22, I was ultimately diagnosed with a sleep disorder while living in Washington, DC. While it was hard to accept that I had been diagnosed with a (likely) lifetime disorder, it was a breathe of fresh air to be able to know what the problem is and have a solution. It was quite a journey to get to this point in my life, having been told by doctors to eat more vegetables or get more sleep, yet I continued to fall asleep while driving or at work.
Two years into the successful treatment of my sleep disorder, my husband and I move to Austin, TX. I get a referral from my PCP to Dr. Darnall. I figure the process of getting set-​up with a new doctor will be relatively painless. I was so wrong. Despite bringing a copy of my original sleep study (which lasted 23 hours), Dr. Darnall instructs me to complete another. So I agree, thinking, «why not?» As the study approaches, I become slightly anxious, as I begin to realize that during my initial consultation Dr. Darnall, he seemed a bit critical and I felt as though my journey up to this point was somehow at stake. I go in for the (second) sleep study, and there is someone else in the room next door who is excessively loud throughout the daytime nap portion of the study. However, since I have a sleep disorder, I have no problem taking the first 4 naps. On the 5^th nap, I was about to fall asleep, and the lady in the next room slammed her door. So I was then awake and alert. As a result, I did not fall asleep. The average of the times it took me to fall asleep in the first four naps meets the diagnostic criteria (less than 8 minutes), but when you add in 20 minutes for the 5^th nap, which is how long they will wait for you to fall asleep, it bumps the time to over 8 minutes.
When the sleep technician called me to give me my results, she informed me that Dr. Darnall did not find that I met the criteria for any diagnosis and would not be willing to treat me. This sent me into a frenzy, as I suddenly began to doubt everything and wonder how I could function going forward if I did not, in fact, have a sleep disorder. I ultimately made a second appointment with another sleep specialist, took in both sleep studies, and explained the whole story in tears. The new doctor looked at both studies, stated I met the diagnostic criteria for the disorder in both tests (as she does not even have a patient take a 5^th nap if they fall asleep on the first 4. .. because that is clearly not normal) and prescribed me my medication.
I honestly believe that what Dr. Darnall did bordered on the line of medical malpractice. I inform a doctor that I fall asleep while DRIVING due to a disorder that has been successfully treated in the past, and he basically tells me all he cares about is one number (the average time to fall asleep during naps) and will not take any other factors into consideration (my anxiety levels, the noise distractions, etc.). AND he didn’t even bother to tell me this himself. He had the sleep technician call and tell me over the phone. His recommendation: get more sleep. My problem: I sleep all the freaking time.

I can’t say enough great things about Dr. Curlee and the staff at Georgetown Sleep Center. It’s a top notch facility. It’s very clean, very professional, and they’re very thorough. Fast, too! I went in for my consultation with Dr. Curlee last Tuesday, only a day after scheduling it, got into a sleep study on Friday night, and got the results of my study and Auto-​CPAP machine yesterday. Dr. Curlee has the best bedside manner of any physician I’ve ever met. He’s awesome!
If you ever need to be evaluated for sleep disorders, this is the place to go to in the Austin-​area!